Myntra – Fashion & Lifestyle
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users report dissatisfaction with Myntra's customer service, citing unresponsive support and unresolved issues. Approximately 15% of users seem affected by this problem, leading to frustration and distrust. "The customer service is horrible, they are like chatbots which gives you the same reply again and again and ultimately you give up on them and on your hard earned money that you have invested in the product which is not even working."
2
A significant number of users experience delays in delivery, with some orders being canceled without notice. This issue affects about 10% of users, causing inconvenience and dissatisfaction. "The delivery service is very Bad . They are unable to deliver the order on time in a city like Banglore they take 3-4 days extra than expected delivery."
3
Users frequently report receiving incorrect or defective products, with difficulties in returning or exchanging them. This affects around 8% of users, leading to frustration and loss of trust. "I ordered Men spread collar cotton shirt from myntra app. But I was sent the wrong product. I tried to return the product. But myntra rejected the request every time."
4
Several users face issues with refunds and payments, including delayed refunds and unclear transaction processes. This problem affects about 5% of users, causing financial inconvenience and dissatisfaction. "The amount has been deducted from my account, but the orders haven't been placed. You're saying the refund will take 5 days—this is unacceptable."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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