Myntra – Fashion & Lifestyle

User Experience Report

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Myntra – Fashion & Lifestyle

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Myntra – Fashion & Lifestyle's key feedback

1

Delayed Deliveries

Many users report significant delays in receiving their orders, with some waiting over 15 days. Approximately 20% of users seem to be affected by this issue, leading to frustration and inconvenience.

My order was delayed multiple times, and I had to wait over 20 days for delivery.

2

Customer Support Issues

Users frequently express dissatisfaction with Myntra's customer support, citing unresponsive AI chatbots and the inability to reach human representatives. This affects around 15% of users, who find it difficult to resolve their issues.

The AI chatbot is unhelpful, and there's no way to talk to a real person for support.

3

Order Cancellations

A notable number of users experience order cancellations without clear explanations, often after long waits. This issue impacts about 10% of users, causing disappointment and distrust.

My order was cancelled without any reason after waiting for days.

4

Refund and Return Problems

Several users report issues with refunds and returns, including delays and unprocessed requests. This problem affects approximately 8% of users, leading to financial and emotional distress.

I returned a product, but my refund hasn't been processed even after weeks.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Amazon
Amazon receives mixed feedback with many users praising its vast product selection, ease of use, and reliable delivery service. However, some users express frustration over app bugs, lack of dark mode, and issues with customer service and refunds.

#2 RUNNER UP

Myntra – Fashion & Lifestyle
Myntra garners positive feedback for its wide range of fashion products, user-friendly app, and good quality items. However, some users report issues with customer service, delayed refunds, and problems with returns and exchanges.

#3 Straggler

Flipkart
Flipkart is appreciated for its competitive pricing and quick delivery, with many users finding it reliable for online shopping. Nonetheless, there are complaints about poor customer service, delivery issues, and problems with product returns.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Amazon
#1 Users Choice
Amazon receives mixed feedback with many users praising its vast product selection, ease of use, and reliable delivery service. However, some users express frustration over app bugs, lack of dark mode, and issues with customer service and refunds.
Myntra – Fashion & Lifestyle
#2 Runner-up
Myntra garners positive feedback for its wide range of fashion products, user-friendly app, and good quality items. However, some users report issues with customer service, delayed refunds, and problems with returns and exchanges.
Flipkart
#3 Straggler
Flipkart is appreciated for its competitive pricing and quick delivery, with many users finding it reliable for online shopping. Nonetheless, there are complaints about poor customer service, delivery issues, and problems with product returns.

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Nuggets

Major Highlights of the Week

Delayed Deliveries
Customers frequently experience significant delays in order deliveries, sometimes extending beyond the promised date without proper communication or resolution. This issue undermines trust and satisfaction, prompting users to consider alternative platforms.
My order was delayed multiple times, and customer care just kept asking me to wait without any clear resolution.
Order Cancellations
Orders are often canceled without prior notice or valid reasons, leading to customer frustration and a perception of unreliable service. This practice disrupts customer plans and diminishes confidence in the platform.
My order was canceled without explanation, and the price increased when I tried to reorder.
Customer Support Issues
The customer support system, particularly the AI chatbot, fails to address user concerns effectively, leaving customers without human assistance when needed. This lack of support exacerbates user dissatisfaction and hinders problem resolution.
The chatbot is unhelpful, and there's no option to speak to a real person for support.
Pricing and Discounts
Customers report misleading pricing strategies where discounts appear inflated, leading to skepticism about the authenticity of sales. This practice erodes trust and questions the platform's transparency.
During sales, prices are artificially inflated to show larger discounts, which feels deceptive.
Return and Refund Challenges
The return and refund process is often cumbersome, with users facing difficulties in getting their issues resolved promptly. This inefficiency discourages repeat purchases and affects overall customer satisfaction.
I struggled to return a wrong product, and the refund process was unnecessarily complicated.
Platform Fees
The introduction of platform fees, especially when orders are canceled or returned, is perceived as unfair by customers. This additional cost without clear justification impacts the perceived value of shopping on the platform.
I was charged a platform fee even after my order was canceled, which seems unreasonable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Delayed Deliveries
Customers frequently experience significant delays in order deliveries, sometimes extending beyond the promised date without proper communication or resolution. This issue undermines trust and satisfaction, prompting users to consider alternative platforms.
Order Cancellations
Orders are often canceled without prior notice or valid reasons, leading to customer frustration and a perception of unreliable service. This practice disrupts customer plans and diminishes confidence in the platform.
Customer Support Issues
The customer support system, particularly the AI chatbot, fails to address user concerns effectively, leaving customers without human assistance when needed. This lack of support exacerbates user dissatisfaction and hinders problem resolution.
Pricing and Discounts
Customers report misleading pricing strategies where discounts appear inflated, leading to skepticism about the authenticity of sales. This practice erodes trust and questions the platform's transparency.
Return and Refund Challenges
The return and refund process is often cumbersome, with users facing difficulties in getting their issues resolved promptly. This inefficiency discourages repeat purchases and affects overall customer satisfaction.
Platform Fees
The introduction of platform fees, especially when orders are canceled or returned, is perceived as unfair by customers. This additional cost without clear justification impacts the perceived value of shopping on the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

The return policy of Myntra is highly disappointing. I ordered a product and want to return it, but the product is not getting picked up at all. I feel like all my money is wasted.
A Google user
Pathetic Customer service. The implementation of the support chatbot is third class. The prompts are terrible, and in case a customer needs actual human intervention for support, you guys do not have anything for it.
A Google user
I placed an order on 21 September and it's been 15 days, I didn't receive my parcel. Strongly dissatisfied with the Myntra team.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The return policy of Myntra is highly disappointing. I ordered a product and want to return it, but the product is not getting picked up at all. I feel like all my money is wasted.
Candice Wu
App Store
Pathetic Customer service. The implementation of the support chatbot is third class. The prompts are terrible, and in case a customer needs actual human intervention for support, you guys do not have anything for it.
Kelly Williams
Google Play
I placed an order on 21 September and it's been 15 days, I didn't receive my parcel. Strongly dissatisfied with the Myntra team.
Koray Okumus
Google Play

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