MyDyson™

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MyDyson™'s key feedback

Connectivity Issues

A significant number of users, approximately 30%, report persistent connectivity issues with the app, particularly when trying to connect devices like fans and purifiers to Wi-Fi. This often results in users being unable to control their devices remotely, leading to frustration and dissatisfaction.

The app constantly fails to connect to my Dyson fan, making it impossible to use remotely.

User Interface Problems

Around 20% of users find the app's user interface cumbersome and unintuitive, especially after recent updates. The removal of features like swipe navigation between devices has made the app less user-friendly, requiring more steps to perform simple tasks.

The new app design is frustrating; I miss the swipe feature to switch between devices easily.

Account and Login Issues

Approximately 15% of users experience difficulties with account management, including login failures and issues with two-factor authentication. These problems prevent users from accessing the app and utilizing their devices effectively.

I can't log into the app despite multiple password resets, making it unusable.

Device Compatibility

About 10% of users report that the app does not recognize or support older Dyson models, leading to a lack of functionality and support for these devices. This has caused frustration among users who feel pressured to upgrade to newer models.

The app says my older Dyson model isn't compatible, which is disappointing.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

iRobot Home

iRobot Home receives generally positive feedback for its convenience and effectiveness, especially for pet owners. Users appreciate the mapping and scheduling features, although some report occasional app crashes and connectivity issues.

#2 RUNNER UP

MyDyson™

MyDyson™ app receives mixed feedback. Users praise its user-friendly interface and effective control of Dyson devices, but many express frustration over connectivity issues, lack of Google Home support, and the need for account creation. Customer service and app stability are also common concerns.

#3 Straggler

Neato Robotics

Neato Robotics faces significant criticism due to app connectivity issues and lack of support following the company's closure. Users report frequent disconnections and app malfunctions, rendering the vacuum unusable for many.

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Nuggets

Major Highlights of the Week

Connectivity Issues

Users experience persistent connectivity problems with Dyson devices, often requiring repeated setup attempts. This issue is exacerbated by the app's inability to maintain a stable connection, leading to user frustration and device inoperability.

The app constantly disconnects from my Dyson fan, making it unusable without frequent reinstallation.

Account Access Problems

Many users face difficulties logging into the app, with issues such as repeated logouts and failed password resets. This disrupts user access to device controls and diminishes the overall user experience.

I can't log in to the app; it keeps logging me out immediately after I log in.

Device Compatibility

The app struggles with recognizing and connecting to older Dyson models, leaving users unable to utilize app features. This lack of backward compatibility frustrates users who expect seamless integration with all Dyson products.

My older Dyson air purifier is no longer compatible with the app, despite working fine before.

Intrusive Permissions

Users are concerned about the app's requirement for extensive permissions, such as location and network access, which seem unnecessary for device operation. This raises privacy concerns and deters users from using the app.

Why does the app need my precise location and WiFi password just to control a fan?

Lack of Manual Access

The app fails to provide easy access to user manuals, forcing users to navigate through unnecessary steps or create accounts. This complicates the user experience, especially for those seeking straightforward product information.

I just want to access the user manual, but the app requires me to log in and provide personal information.

Unresponsive Customer Support

Users report inadequate support from Dyson's customer service, with long wait times and unresolved issues. This lack of effective assistance exacerbates user dissatisfaction with both the app and Dyson products.

Customer service is unhelpful; I've waited months for a resolution to my app issue without success.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connectivity Issues

Account Access Problems

Device Compatibility

Intrusive Permissions

Lack of Manual Access

Unresponsive Customer Support

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is poorly designed from a user experience perspective. The flow is disjointed, and I can no longer quickly switch between devices. Dyson, please employ some real product management and digital design teams.

SingSling86

App is convenient but the linking issue seems to persist every few days on Wi-Fi. Tried multiple times to connect but failed, gave up.

Tarzenz

The app is great, especially with the addition of support for Siri Shortcuts. However, please bring back the swipe left or right to switch between multiple fans. That’s one feature I think most of us liked.

Rεvεnsis

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The quotes of the week

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Candice Wu

App Store

App is convenient but the linking issue seems to persist every few days on Wi-Fi. Tried multiple times to connect but failed, gave up.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

MyDyson™

Top Insights This Week

Connectivity Issues

User Interface Problems

Account and Login Issues

Device Compatibility

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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