myChevrolet

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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myChevrolet

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of myChevrolet's key feedback

1

Feature Removal Frustration

Many users are frustrated with the removal of key features, such as the ability to control charging settings and view EV-specific data. Approximately 20% of users have expressed dissatisfaction with these changes, feeling that the app has become less useful over time.

The app used to show my Volt's EV miles and charge status, but now it's gone, making it almost useless.

2

Connectivity Issues

A significant number of users report problems with the app's connectivity to their vehicles, leading to delays or failures in executing commands like remote start or lock/unlock. This issue affects about 15% of users, who find the app unreliable for remote vehicle management.

The app often fails to connect to my car, making remote start and lock features unreliable.

3

Subscription Complaints

Users are unhappy about the need for an OnStar subscription to access basic app features, which they feel should be included with the vehicle purchase. Around 10% of users have voiced concerns about the additional costs and limited functionality without a subscription.

It's frustrating that I need an OnStar subscription for features that should be standard, like remote start.

4

Slow Performance

The app's slow response times and frequent crashes are a common complaint, with users experiencing long delays in updating vehicle status or executing commands. Approximately 12% of users have mentioned these performance issues, which diminish the app's usability.

The app is painfully slow, taking forever to update my car's status or send commands.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FordPass
FordPass is praised for its ease of use, reliability, and comprehensive features like remote start and vehicle diagnostics. Users appreciate the app's ability to lock/unlock vehicles and start them remotely, although some experience occasional connectivity issues.

#2 RUNNER UP

myChevrolet
myChevrolet receives mixed feedback, with users appreciating its remote start and vehicle monitoring features. However, many users report issues with app reliability, frequent crashes, and the need for an OnStar subscription for full functionality, which some find frustrating and costly.

#3 Straggler

myGMC
myGMC is generally well-received for its intuitive interface and useful features like remote start and vehicle diagnostics. However, users express dissatisfaction with recent updates that have removed features and caused connectivity issues, leading to frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
FordPass
#1 Users Choice
FordPass is praised for its ease of use, reliability, and comprehensive features like remote start and vehicle diagnostics. Users appreciate the app's ability to lock/unlock vehicles and start them remotely, although some experience occasional connectivity issues.
myChevrolet
#2 Runner-up
myChevrolet receives mixed feedback, with users appreciating its remote start and vehicle monitoring features. However, many users report issues with app reliability, frequent crashes, and the need for an OnStar subscription for full functionality, which some find frustrating and costly.
myGMC
#3 Straggler
myGMC is generally well-received for its intuitive interface and useful features like remote start and vehicle diagnostics. However, users express dissatisfaction with recent updates that have removed features and caused connectivity issues, leading to frustration.

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Nuggets

Major Highlights of the Week

Feature Removal
Users are frustrated with the removal of key features such as EV charging status and climate control, which were previously available in the app. This has led to dissatisfaction as these features were a primary reason for using the app.
The app no longer shows my Volt's battery charge status, making it useless for monitoring EV features.
Login Issues
Frequent login problems, including forced logouts and two-factor authentication failures, are causing significant user frustration. These issues hinder access to the app's functionalities, leading to a poor user experience.
I keep getting logged out and can't log back in due to verification code issues.
Slow Performance
The app's slow response times and frequent crashes are major pain points, making it unreliable for real-time vehicle management. Users report long delays in executing commands like remote start or lock/unlock.
The app takes forever to load and often fails to update vehicle status in real-time.
Subscription Dependency
Users are unhappy with the app's dependency on an OnStar subscription for basic functionalities, which are free in competitor apps. This paywall is seen as a barrier to accessing essential features.
It's ridiculous that I need an OnStar subscription for remote start, unlike Ford's free app.
Inconsistent Updates
Inconsistent updates and lack of real-time data synchronization are causing user dissatisfaction. The app often fails to refresh vehicle status, leading to outdated information being displayed.
My app hasn't updated my car's status in weeks, despite multiple refresh attempts.
Watch App Failures
The watch app's inability to execute commands is a recurring issue, diminishing the app's convenience factor. Users find the watch app unreliable, as it often fails to connect or perform tasks.
The watch app opens but never executes any commands, making it useless.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Feature Removal
Users are frustrated with the removal of key features such as EV charging status and climate control, which were previously available in the app. This has led to dissatisfaction as these features were a primary reason for using the app.
Login Issues
Frequent login problems, including forced logouts and two-factor authentication failures, are causing significant user frustration. These issues hinder access to the app's functionalities, leading to a poor user experience.
Slow Performance
The app's slow response times and frequent crashes are major pain points, making it unreliable for real-time vehicle management. Users report long delays in executing commands like remote start or lock/unlock.
Subscription Dependency
Users are unhappy with the app's dependency on an OnStar subscription for basic functionalities, which are free in competitor apps. This paywall is seen as a barrier to accessing essential features.
Inconsistent Updates
Inconsistent updates and lack of real-time data synchronization are causing user dissatisfaction. The app often fails to refresh vehicle status, leading to outdated information being displayed.
Watch App Failures
The watch app's inability to execute commands is a recurring issue, diminishing the app's convenience factor. Users find the watch app unreliable, as it often fails to connect or perform tasks.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have tried twice to use the app to book an appointment with local dealers. Both times dealers said it does not work with the system they have. I got an email confirmation but dealer was unable to keep the appointment.
JCF Family
I hate when you change the app and it forces a full login instead of face recognition. Then the app claims login errors and forces me to do the whole thing again.
Blitz1934
The app no longer connects to my truck to show the vehicle status, map still works. Says it last connected 22 days ago.
cassymk

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have tried twice to use the app to book an appointment with local dealers. Both times dealers said it does not work with the system they have. I got an email confirmation but dealer was unable to keep the appointment.
Candice Wu
App Store
I hate when you change the app and it forces a full login instead of face recognition. Then the app claims login errors and forces me to do the whole thing again.
Kelly Williams
Google Play
The app no longer connects to my truck to show the vehicle status, map still works. Says it last connected 22 days ago.
Koray Okumus
Google Play

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