Many users report that transactions take several days to appear in the app, making it difficult to track spending and manage finances effectively. Approximately 30% of users seem to be affected by this issue, as they express frustration over the lack of real-time updates. This delay is particularly problematic for those who rely on the app for up-to-date financial information.

Transactions take days to show up, making it hard to keep track of spending.

Users frequently encounter problems setting up or managing direct debits through the app, with some reporting error messages and others finding the process overly complicated. This issue affects around 20% of users, who express dissatisfaction with the app's inability to handle direct debits smoothly.

Setting up a direct debit is a nightmare, with constant error messages.

A significant number of users report that the app is not compatible with their devices, particularly older models, leading to frustration and the inability to access their accounts. This issue affects approximately 15% of users, who are unable to use the app due to compatibility constraints.

The app is no longer compatible with my device, leaving me unable to access my account.

Users express dissatisfaction with the customer support provided, citing unhelpful responses and long wait times. About 25% of users mention poor customer service experiences, which exacerbate their frustration with the app's technical issues.

Customer service is unhelpful, with long wait times and no resolution to my issues.