Firefox: Private, Safe Browser

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Firefox: Private, Safe Browser's key feedback

UI Confusion

Many users find the recent UI changes confusing, particularly the rearrangement of buttons and the inability to reorder tabs, affecting approximately 15% of users. This has led to frustration as users struggle with muscle memory and navigation.

Privacy Concerns

Some users are concerned about privacy, particularly with the perception that Firefox is not as transparent as it claims, affecting around 10% of users. This includes issues with data handling and the inability to disable certain features.

Performance Issues

Users report frequent freezing and crashing, especially after updates, impacting about 12% of users. This affects the overall browsing experience and leads to frustration.

Ad Blocking Limitations

A segment of users, approximately 8%, express dissatisfaction with the lack of effective ad-blocking features or the inability to use third-party extensions for this purpose, which diminishes the browsing experience.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Firefox: Private, Safe Browser

Firefox is praised for its privacy features, speed, and user-friendly interface, with many users considering it the best browser for privacy. However, some users report issues with video playback and app crashes, and there are concerns about political neutrality and recent updates affecting functionality.

#2 RUNNER UP

Google Chrome

Google Chrome is appreciated for its speed and ease of use, with many users finding it reliable and efficient. However, there are complaints about excessive ads, forced AI features, and age restrictions, which some users find intrusive and frustrating.

#3 Straggler

Safari

Safari is favored for its integration with Apple devices and privacy features, with users appreciating its speed and reliability. Nonetheless, some users experience issues with updates causing functionality problems, such as tab management and battery drain.

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Nuggets

Major Highlights of the Week

UI Confusion

Recent updates have made the interface confusing, particularly with the tab switcher and main menu, leading to user frustration. The inability to reorder tabs and the swapping of familiar button positions disrupts user workflow.

Data Privacy Concerns

Users are concerned about changes in Firefox's data privacy promises, particularly the removal of guarantees against data selling. This has led to a loss of trust and users considering alternative browsers.

Firefox deleted its promise to never steal and sell user data from its site.

Ad Blocking Limitations

The lack of built-in ad blocking or support for third-party ad blocker extensions is a significant pain point. Users expect more robust ad-blocking capabilities to enhance their browsing experience.

Just needs to implement some form of ad blocker or at least allow a limited set of third-party extensions to allow ad blockers.

Performance Issues

Frequent freezing and crashing, especially after recent updates, are causing significant disruptions. Users report that these issues occur regardless of the website or network connection.

The app worked perfectly, but the most recent update has made it freeze quite frequently.

Syncing Problems

Syncing between desktop and mobile devices is unreliable, causing frustration for users who rely on seamless cross-device functionality. This issue undermines the core value proposition of a unified browsing experience.

Syncing settings between desktop and mobile doesn't work.

Tab Management Frustrations

Users are frustrated with the inability to manage tabs effectively, including reordering and syncing tab groups across devices. This limitation affects productivity and user satisfaction.

I can’t reorganize the list of open tabs, and ‘tab groups’ on desktop don’t sync over.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

UI Confusion

Data Privacy Concerns

Ad Blocking Limitations

The lack of built-in ad blocking or support for third-party ad blocker extensions is a significant pain point. Users expect more robust ad-blocking capabilities to enhance their browsing experience.

Performance Issues

Frequent freezing and crashing, especially after recent updates, are causing significant disruptions. Users report that these issues occur regardless of the website or network connection.

Syncing Problems

Tab Management Frustrations

Users are frustrated with the inability to manage tabs effectively, including reordering and syncing tab groups across devices. This limitation affects productivity and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The latest redesign has made the interface confusing, especially with the tab switcher and main menu. I can't move tabs around anymore, which is disappointing.

User Ec346742

Week of July 22nd, 2025

Firefox used to be my favorite browser, but recent updates have made it frustrating with constant freezes and UI changes that don't improve usability.

User Brilliant1

Week of July 22nd, 2025

I appreciate Firefox's focus on privacy and transparency, but the lack of ad blocker support and third-party extension options is a significant drawback.

User HmmEmoji

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The latest redesign has made the interface confusing, especially with the tab switcher and main menu. I can't move tabs around anymore, which is disappointing.

Candice Wu

App Store

Firefox used to be my favorite browser, but recent updates have made it frustrating with constant freezes and UI changes that don't improve usability.

Kelly Williams

Google Play

I appreciate Firefox's focus on privacy and transparency, but the lack of ad blocker support and third-party extension options is a significant drawback.

Koray Okumus

Google Play

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User Experience Report

Report Date

Firefox: Private, Safe Browser

Top Insights This Week

UI Confusion

Privacy Concerns

Performance Issues

Ad Blocking Limitations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

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