Moovit: Transit Map & Tracker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Moovit: Transit Map & Tracker's key feedback

Intrusive Ads

A significant number of users, approximately 60%, report that the app is overwhelmed with intrusive ads, making it nearly unusable. These ads disrupt the user experience, especially when users are in a hurry, leading to missed buses and frustration.

The app is so full of ads that it's practically unusable, especially when I'm in a rush to catch a bus.

Inaccurate Timings

Around 30% of users experience issues with inaccurate bus and train timings. The app often provides incorrect arrival and departure times, causing users to miss their rides and leading to significant inconvenience.

The app showed the bus was 10 minutes away, but it had already left, leaving me stranded.

Poor User Interface

Approximately 20% of users find the app's interface confusing and difficult to navigate. The cluttered design and frequent pop-ups make it hard for users to find the information they need quickly.

The interface is so confusing and cluttered with ads that I can't find the bus information I need.

Subscription Issues

About 15% of users report problems with the subscription model, including being charged unexpectedly and finding it difficult to unsubscribe. This has led to dissatisfaction and a feeling of being scammed.

I was charged for a subscription I didn't want, and it's impossible to unsubscribe.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Citymapper

Citymapper receives high praise for its accuracy and ease of use, especially in major cities like London and Paris. Users appreciate its comprehensive navigation features and real-time updates, making it a reliable tool for urban travel.

#2 RUNNER UP

Moovit: Transit Map & Tracker

Moovit is appreciated for its comprehensive transit information and user-friendly interface, but users express frustration with intrusive ads and occasional inaccuracies in real-time updates. Despite these issues, many find it a valuable tool for navigating public transportation.

#3 Straggler

Google Maps

Google Maps is valued for its widespread availability and integration with other Google services, but users criticize it for frequent ads and occasional inaccuracies in navigation. Some users find it less reliable in heavy traffic or complex urban environments.

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Nuggets

Major Highlights of the Week

Ad Overload

The app is inundated with intrusive ads that disrupt user experience, making it nearly unusable. Users are frustrated by the frequency and timing of ads, especially when trying to access critical transit information.

Every time I try to check bus times, I'm bombarded with ads, making the app unusable.

Inaccurate Timings

Users frequently encounter incorrect bus and train schedules, leading to missed connections and delays. The app's real-time data is unreliable, causing significant inconvenience for users relying on timely transit information.

The app showed the bus was 10 minutes away, but it had already left when I arrived.

Subscription Issues

There are complaints about being charged for subscriptions without proper notification or the ability to easily cancel. Users feel misled by the app's subscription model, which lacks transparency and customer support.

I was charged for a subscription I didn't want and couldn't find a way to cancel it.

Poor User Interface

The app's interface is cluttered and confusing, with users struggling to navigate and find necessary information. The design and layout hinder usability, especially under time-sensitive conditions.

The app's layout is so confusing that I can't find the information I need quickly.

Location Errors

Users report that the app often provides incorrect location data, sending them to non-existent stops or wrong destinations. This undermines trust in the app's navigation capabilities.

The app directed me to a bus stop that doesn't exist, leaving me stranded.

Battery Drain

The app is criticized for excessive battery consumption, even when not actively in use. This issue is exacerbated by the app's tendency to run in the background, draining resources unnecessarily.

Moovit drains my battery quickly, even when I'm not using it actively.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Inaccurate Timings

Subscription Issues

Poor User Interface

The app's interface is cluttered and confusing, with users struggling to navigate and find necessary information. The design and layout hinder usability, especially under time-sensitive conditions.

Location Errors

Users report that the app often provides incorrect location data, sending them to non-existent stops or wrong destinations. This undermines trust in the app's navigation capabilities.

Battery Drain

The app is criticized for excessive battery consumption, even when not actively in use. This issue is exacerbated by the app's tendency to run in the background, draining resources unnecessarily.

Quotes of the week

Hear from some of the most impactful users to drive changes

The overwhelming number of ads make this app practically unusable. It’s almost as if they create an experience that is so overrun with intrusive ads that you feel like you must upgrade and pay for the premium version. Also, it always seems like the ads pop up during the most inconvenient times like when you’re in a hurry trying to navigate directions.

Maayan48

Week of July 23rd, 2025

From my location in 90802 LB Transit I enter my destination as Willow St. & Magnolia Ave. All the choices given are not the closest line to take. The #151 has a stop directly across the street from me. It goes Downtown and turns into the #181 which goes North on Magnolia and has a stop at Willow St. & Magnolia Ave yet your trip planner which you want me to pay for to stop the ads DOESN’T EVEN OFFER THE #151 as a choice, why is that?

DanTheMan90802

Week of July 23rd, 2025

I walked 25 minutes in 95 degree weather because I work 30 minutes away from home and don’t can’t afford a car I was looking for a bus around me the app sent me across the street from the bus stop and the bus never came to the stop that I was at so I was sitting there for an hour and had to come to out my pocket $50 for an Uber home the inaccuracy of this app will be the downfall I hate this app so much this is the most stressful I’ve been in a while

Bigsteppastandingonbussiness

Week of July 23rd, 2025

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The quotes of the week

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Candice Wu

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User Experience Report

Report Date

Moovit: Transit Map & Tracker

Top Insights This Week

Intrusive Ads

Inaccurate Timings

Poor User Interface

Subscription Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts