Many users report that the app frequently provides incorrect bus and train arrival times, leading to missed connections and extended waiting periods. Approximately 30% of users seem to be affected by this issue, as it significantly impacts their travel plans and safety. "The app said the bus would arrive in 5 minutes, but it had already left the stop when I got there."

A significant number of users are frustrated by the overwhelming number of ads, which disrupt the app's usability and can cause users to miss important transit information. This issue affects about 40% of users, making the app nearly unusable for some. "The ads are so intrusive that I missed my bus because I couldn't close them in time."

Some users, particularly women, have expressed concerns about safety due to inaccurate timing information, which can leave them stranded in unsafe areas. This issue affects around 10% of users, highlighting a critical need for reliable information. "I felt unsafe waiting alone at night because the app said the bus would come soon, but it didn't."

Users have reported problems with the app's subscription model, where features like live tracking are behind a paywall, yet often do not work as promised. This affects about 15% of users, leading to dissatisfaction and feelings of being misled. "I paid for live tracking, but it doesn't work for my city, and I can't get a refund."