MoneySuperMarket

User Experience Report

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MoneySuperMarket

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MoneySuperMarket's key feedback

1

Login Issues

A significant number of users experience login problems, with the app failing to recognize their credentials or logging them out unexpectedly. Approximately 20% of users report this issue, making it a major barrier to accessing the app's features.

I have not been able to log into the app at all for months and months.

2

Credit Score Inaccuracy

Users are frustrated with the app's credit score feature, citing discrepancies between the app's score and those from other sources. This affects around 15% of users, leading to distrust in the app's reliability.

You say I don’t have a credit score so why do other companies say my credit score is 99 percent.

3

Account Access Problems

Some users face issues with account access, particularly when using AppleID, resulting in broken profiles and unresolved support tickets. This affects about 10% of users, causing significant inconvenience.

I lost access to my account in May after accidentally accessing my account using my AppleID.

4

App Crashes and Errors

Frequent app crashes and error messages, such as 'Something has gone wrong,' hinder user experience, affecting approximately 25% of users. This leads to frustration and app abandonment.

The app is the most annoying, self-crashing app I’ve got on my phone.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

CompareTheMarket
CompareTheMarket is highly praised for its user-friendly interface and reliable service, making it a favorite among users for quick and easy comparisons. Users appreciate the seamless experience and the ability to find competitive quotes efficiently.

#2 RUNNER UP

MoneySuperMarket
MoneySuperMarket receives mixed feedback; while some users appreciate its comprehensive service and ability to save money, others report significant issues with app functionality, such as login problems and inaccurate credit score information. Despite these issues, many users still find it useful for comparing quotes and managing finances.

#3 Straggler

GoCompare
GoCompare is generally well-received for its straightforward comparison process and helpful customer service. Users find it effective for finding competitive insurance quotes, although some mention occasional issues with the accuracy of the quotes provided.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
CompareTheMarket
#1 Users Choice
CompareTheMarket is highly praised for its user-friendly interface and reliable service, making it a favorite among users for quick and easy comparisons. Users appreciate the seamless experience and the ability to find competitive quotes efficiently.
MoneySuperMarket
#2 Runner-up
MoneySuperMarket receives mixed feedback; while some users appreciate its comprehensive service and ability to save money, others report significant issues with app functionality, such as login problems and inaccurate credit score information. Despite these issues, many users still find it useful for comparing quotes and managing finances.
GoCompare
#3 Straggler
GoCompare is generally well-received for its straightforward comparison process and helpful customer service. Users find it effective for finding competitive insurance quotes, although some mention occasional issues with the accuracy of the quotes provided.

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Nuggets

Major Highlights of the Week

Account Access Issues
Users experience significant issues accessing their accounts, often due to login errors or account recognition failures, leading to frustration and app abandonment. These access problems are exacerbated by ineffective customer support responses.
I lost access to my account due to a registration error and support has been unhelpful in resolving it.
Credit Score Discrepancies
The app provides inconsistent credit score information, causing confusion and mistrust among users who receive different scores from other services. This inconsistency undermines the app's credibility as a reliable financial tool.
The app says I don’t have a credit score, but other companies show my score as 99 percent.
Persistent Login Errors
Users face persistent login errors, often receiving messages like 'Something has gone wrong' for extended periods, which prevents them from using the app's features. This ongoing issue leads to user dissatisfaction and migration to competitor apps.
I have not been able to log into the app for months due to a persistent error message.
Inaccurate Quotes
The app provides insurance quotes that are significantly higher than those directly from the insurance companies, leading to user frustration and questioning the app's value proposition. This discrepancy diminishes trust in the app's comparison capabilities.
Unfulfilled Rewards
Users report not receiving promised rewards, such as cashback or vouchers, after purchasing through the app, leading to dissatisfaction and a perception of false advertising. This issue affects user trust and loyalty.
I took out insurance expecting a £15 voucher, but it never arrived despite multiple follow-ups.
Device Compatibility Problems
The app struggles with compatibility on certain devices, particularly older models or those with updated operating systems, resulting in functionality issues and user frustration. This limits the app's accessibility and usability across different user segments.
Updated to iOS 16 and now the app is useless on my device.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Access Issues
Users experience significant issues accessing their accounts, often due to login errors or account recognition failures, leading to frustration and app abandonment. These access problems are exacerbated by ineffective customer support responses.
Credit Score Discrepancies
The app provides inconsistent credit score information, causing confusion and mistrust among users who receive different scores from other services. This inconsistency undermines the app's credibility as a reliable financial tool.
Persistent Login Errors
Users face persistent login errors, often receiving messages like 'Something has gone wrong' for extended periods, which prevents them from using the app's features. This ongoing issue leads to user dissatisfaction and migration to competitor apps.
Inaccurate Quotes
The app provides insurance quotes that are significantly higher than those directly from the insurance companies, leading to user frustration and questioning the app's value proposition. This discrepancy diminishes trust in the app's comparison capabilities.
Unfulfilled Rewards
Users report not receiving promised rewards, such as cashback or vouchers, after purchasing through the app, leading to dissatisfaction and a perception of false advertising. This issue affects user trust and loyalty.
Device Compatibility Problems
The app struggles with compatibility on certain devices, particularly older models or those with updated operating systems, resulting in functionality issues and user frustration. This limits the app's accessibility and usability across different user segments.

Quotes of the week

Hear from some of the most impactful users to drive changes

I lost access to my account after accidentally using my AppleID, which had the same email as my registered account. Instead of an error, the registration went through, breaking my account. I've had a ticket open since May, but they keep responding with unhelpful automated messages. Please just delete what you can find!
MartinaC.
After receiving car insurance quotes online, I downloaded the app to save money. However, I couldn't log in using the email they sent quotes to, always getting 'oops something went wrong'. App deleted. Quotes deleted. Plenty more comparison sites that actually work.
annoyed of Mayland
I have not been able to log into the app for months. It used to be good for tracking my credit score with TransUnion, but now it's completely useless. The error says 'Something has gone wrong', and to try again later. Moving to a different app that actually lets me in.
NomadicPenguin

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The quotes of the week

Hear from some of the most impactful users to drive changes
I lost access to my account after accidentally using my AppleID, which had the same email as my registered account. Instead of an error, the registration went through, breaking my account. I've had a ticket open since May, but they keep responding with unhelpful automated messages. Please just delete what you can find!
Candice Wu
App Store
After receiving car insurance quotes online, I downloaded the app to save money. However, I couldn't log in using the email they sent quotes to, always getting 'oops something went wrong'. App deleted. Quotes deleted. Plenty more comparison sites that actually work.
Kelly Williams
Google Play
I have not been able to log into the app for months. It used to be good for tracking my credit score with TransUnion, but now it's completely useless. The error says 'Something has gone wrong', and to try again later. Moving to a different app that actually lets me in.
Koray Okumus
Google Play

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