MoneySuperMarket

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MoneySuperMarket's key feedback

Login Issues

A significant number of users experience persistent login issues, with approximately 20% reporting problems such as being logged out randomly or facing errors when trying to log in. This affects their ability to use the app effectively.

The app keeps logging me out randomly, making it unusable.

Reward Delays

Users frequently report delays or failures in receiving promised rewards, such as cashback or vouchers, with about 15% of users affected. This leads to frustration and distrust in the app's reward system.

I purchased insurance expecting a £15 voucher, but it never arrived despite multiple follow-ups.

App Crashes

Approximately 10% of users experience frequent app crashes, which disrupts their ability to use the app for its intended purposes, leading to dissatisfaction and app deletion.

The app crashes constantly, making it impossible to use.

Location Limitations

Around 5% of users find the app's location-based services limited, as it often only shows options for London and nearby areas, which is unhelpful for those living far from these locations.

I tried finding free attractions, but it only shows options in London, which is 200 miles away from me.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

MoneySuperMarket

MoneySuperMarket receives mixed feedback. Users appreciate its ability to save money and find good insurance quotes, but many complain about technical issues, such as login problems and app crashes. Some users also express dissatisfaction with the customer service and unfulfilled reward promises.

#2 RUNNER UP

SuperSaveClub

SuperSaveClub is praised for its cashback offers and rewards, which users find valuable and easy to access. However, some users express concerns about the need to disable VPNs, raising privacy and data security issues.

#3 Straggler

Gratuit

Gratuit is generally well-received for its user-friendly interface and effective cost-saving features. Users appreciate the ease of use and the ability to quickly compare prices, although some mention occasional inaccuracies in the offers presented.

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Nuggets

Major Highlights of the Week

Users experience persistent login problems, including being logged out randomly and facing errors when trying to log back in, which disrupts app usability and leads to frustration.

The app just randomly logs me out, making it unusable.

Reward Delays

There are significant delays in receiving promised rewards, such as cashback or vouchers, even after multiple follow-ups, which undermines trust in the app's reward system.

I took out travel insurance and should have received a £5 bonus, but it hasn't shown up in the app for months.

App Crashes

Frequent app crashes and self-closing issues are reported, making it difficult for users to complete tasks and leading to dissatisfaction with the app's reliability.

The app is the most annoying, self-crashing app on my phone.

Location Limitations

The app's location-based services are limited, only showing options for London and surrounding areas, which is unhelpful for users located far from these regions.

No matter what postcode I enter, all I get is London and surrounding areas, which is useless for me.

Data Privacy Concerns

Users are concerned about data privacy, particularly with the app requiring VPNs to be disabled, raising suspicions of data mining practices.

Anything that requires a VPN to be disabled raises a red flag about data mining.

Duplicate Accounts

Logging in with Apple ID creates duplicate accounts, causing server errors and loss of credit score information, which affects user account integrity.

Logging in with Apple ID broke my account, creating a duplicate and resulting in server errors.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users experience persistent login problems, including being logged out randomly and facing errors when trying to log back in, which disrupts app usability and leads to frustration.

Reward Delays

There are significant delays in receiving promised rewards, such as cashback or vouchers, even after multiple follow-ups, which undermines trust in the app's reward system.

App Crashes

Frequent app crashes and self-closing issues are reported, making it difficult for users to complete tasks and leading to dissatisfaction with the app's reliability.

Location Limitations

The app's location-based services are limited, only showing options for London and surrounding areas, which is unhelpful for users located far from these regions.

Data Privacy Concerns

Users are concerned about data privacy, particularly with the app requiring VPNs to be disabled, raising suspicions of data mining practices.

Duplicate Accounts

Logging in with Apple ID creates duplicate accounts, causing server errors and loss of credit score information, which affects user account integrity.

Quotes of the week

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The app is the most annoying, self-crashing app I've got on my phone. It's a shame after years of using this previously great company.

Englishman abroad

Logging in with Apple ID broke my account, creating a duplicate and resulting in server errors. I've lost all my credit score information and have had a ticket open for 3 weeks without resolution.

MartinaC.

I have not been able to log into the app for months. It used to be good for tracking my credit score, but now it's completely useless with persistent errors.

NomadicPenguin

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is the most annoying, self-crashing app I've got on my phone. It's a shame after years of using this previously great company.

Candice Wu

App Store

Logging in with Apple ID broke my account, creating a duplicate and resulting in server errors. I've lost all my credit score information and have had a ticket open for 3 weeks without resolution.

Kelly Williams

Google Play

I have not been able to log into the app for months. It used to be good for tracking my credit score, but now it's completely useless with persistent errors.

Koray Okumus

Google Play

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User Experience Report

Report Date

MoneySuperMarket

Top Insights This Week

Login Issues

Reward Delays

App Crashes

Location Limitations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts