MoneySavingExpert

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of MoneySavingExpert's key feedback

App Loading Issues

A significant number of users experience slow loading times or the app failing to load entirely, affecting approximately 10% of users. This issue leads to frustration and hinders the app's usability.

The app takes ages to load, if at all, making it chaotic and not intuitive.

Security Verification Problems

Some users face difficulties with the app's security verification process, such as being unable to verify their identity or input verification codes, impacting around 5% of users.

I can't connect to MSE as it keeps saying it can't verify I am human.

Keyboard Input Issues

A portion of users report problems with the app's keyboard functionality, preventing them from entering necessary information, affecting about 3% of users.

The app will not let me put in the code number that I have been sent due to a missing keyboard.

Password Reset Frustrations

Users express frustration with the app's password reset process, which requires frequent changes and re-entry of personal information, affecting approximately 4% of users.

Every time I check energy tips, I have to change my password and re-enter all my details, which is time-consuming.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Starling Bank

Starling Bank receives high praise for its user-friendly interface, excellent customer service, and innovative features. Users appreciate its convenience and reliability, although some express concerns about limitations on international transactions and privacy issues.

#2 RUNNER UP

MoneySavingExpert

MoneySavingExpert is highly valued for its comprehensive financial advice and tools, with many users expressing gratitude for the savings and financial guidance it provides. However, some users report technical issues with the app, such as loading problems and login difficulties.

#3 Straggler

Monzo

Monzo is appreciated for its budgeting features and ease of use, but it faces significant criticism for poor customer service and account management issues. Many users report problems with account freezes and lack of support, leading to frustration and distrust.

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Nuggets

Major Highlights of the Week

Security Issues

Users face persistent issues with Cloudflare security checks, preventing app access and causing frustration. This indicates a need for a more seamless security implementation that doesn't obstruct user experience.

Every time I try to enter the app, I am obstructed by a spinning Cloudflare page.

Loading Delays

The app experiences significant loading delays, with users waiting several minutes for content to appear. This suggests a need for performance optimization to enhance user engagement and satisfaction.

You open the app and 5 mins later and it’s still trying to load.

Keyboard Glitch

Users are unable to input necessary information due to the keyboard not appearing during the sign-in process. This technical glitch hinders user registration and needs immediate resolution.

I have tried to register many times but once I have put my details and been sent the code I can’t input it and finish the signing in process.

Password Reset Loop

The app forces users into a repetitive password reset loop, causing frustration and inefficiency. This issue requires a streamlined authentication process to improve user retention.

Every time I am instructed to change the password 'only once', but it happens repeatedly.

Topcashback Concerns

The app's promotion of Topcashback is criticized as users report not receiving promised bonuses, raising concerns about product vetting. This highlights the need for better partner evaluation to maintain trust.

This app promotes Topcashback which is basically a scam; their bonus never gets paid.

Postcode Finder Failure

The postcode finder feature fails to locate properties, rendering it unusable for some users. This functionality needs improvement to ensure comprehensive service coverage.

No explanation or reason given as to why property is not found by postcode finder, making this platform unusable to some.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Security Issues

Loading Delays

Keyboard Glitch

Users are unable to input necessary information due to the keyboard not appearing during the sign-in process. This technical glitch hinders user registration and needs immediate resolution.

Password Reset Loop

The app forces users into a repetitive password reset loop, causing frustration and inefficiency. This issue requires a streamlined authentication process to improve user retention.

Topcashback Concerns

Postcode Finder Failure

The postcode finder feature fails to locate properties, rendering it unusable for some users. This functionality needs improvement to ensure comprehensive service coverage.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for financial advice, but it's frustrating that it takes ages to load and often asks for sign-in repeatedly. It needs a more intuitive design.

Atol23

Every time I try to enter the app, I'm obstructed by a spinning Cloudflare page. Seems like a buggy security implementation.

SerendipityPeace

I have received thousands of pounds back over the years thanks to MSE. They provide tools to help resolve issues, not just advice.

Cazza Angel

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for financial advice, but it's frustrating that it takes ages to load and often asks for sign-in repeatedly. It needs a more intuitive design.

Candice Wu

App Store

Every time I try to enter the app, I'm obstructed by a spinning Cloudflare page. Seems like a buggy security implementation.

Kelly Williams

Google Play

I have received thousands of pounds back over the years thanks to MSE. They provide tools to help resolve issues, not just advice.

Koray Okumus

Google Play

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User Experience Report

Report Date

MoneySavingExpert

Top Insights This Week

App Loading Issues

Security Verification Problems

Keyboard Input Issues

Password Reset Frustrations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts