MoneyGram® Money Transfers App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MoneyGram® Money Transfers App's key feedback

App Freezing Issues

A significant number of users report that the app frequently freezes, requiring them to uninstall and reinstall it to function properly. This issue affects approximately 20% of users, causing frustration and inconvenience during transactions.

I have to uninstall and reinstall the app every time I need to send money because it keeps freezing.

Account Deactivation

Users are experiencing unexpected account deactivations without clear explanations, impacting around 15% of users. This issue leads to dissatisfaction as users are unable to complete transactions or access their accounts.

My account was deactivated without any reason, and customer support couldn't provide an explanation.

High Transaction Fees

Many users are concerned about the high transaction fees, which seem to have increased over time, affecting about 10% of users. This has led to dissatisfaction as users feel the costs are becoming prohibitive.

Every transfer I do has a $3.99 fee, which adds up quickly and didn't used to be this high.

Delayed Transfers

Some users report delays in money transfers, with transactions taking longer than expected, affecting approximately 8% of users. This issue causes frustration as users expect faster service.

I sent money, and it took over 24 hours to arrive, even though it was supposed to be instant.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Remitly

Remitly receives high praise for its ease of use, speed, and reliability in international money transfers. Users appreciate its straightforward process and competitive rates, although some have experienced account suspensions without clear explanations.

#2 RUNNER UP

MoneyGram® Money Transfers App

MoneyGram is generally appreciated for its convenience, speed, and competitive rates, with many users finding it easy to use for international transfers. However, some users report technical issues and customer service challenges, leading to mixed feedback.

#3 Straggler

Western Union

Western Union is valued for its global reach and reliability, with many users finding it a secure option for sending money. Despite this, some users criticize its higher fees and occasional technical issues, which can detract from the overall experience.

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Nuggets

Major Highlights of the Week

App Freezing Issues

Users frequently experience app freezing, requiring them to uninstall and reinstall the app to complete transactions. This disrupts the user experience and suggests a need for stability improvements.

I have to uninstall and reinstall the app every time I need to send money.

Account Deactivation

Several users report sudden account deactivations without clear explanations, leading to frustration and loss of trust. This indicates a need for transparent communication and review of account security protocols.

My account was deactivated without explanation after trying to send money.

Delayed Transactions

Transactions often take longer than advertised, with some users waiting days for funds to be delivered. This discrepancy between promised and actual delivery times undermines the app's reliability.

The app promised instant delivery, but my transfer took over 5 days.

High Fees and Rates

Users are dissatisfied with high transaction fees and fluctuating exchange rates, which are not competitive with other services. This suggests a need to reassess pricing strategies to retain users.

Fees are too high, and the exchange rate drops quickly.

Users face persistent login issues, with the app failing to recognize correct credentials or requiring frequent password resets. This indicates a need for improved authentication processes.

I can't log in because the app doesn't accept my password, even though it's correct.

Poor Customer Support

Users express frustration with unresponsive or unhelpful customer support, which fails to resolve issues effectively. This highlights the need for enhanced customer service training and resources.

Customer support didn't help with my account issue, and I got no resolution.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Freezing Issues

Users frequently experience app freezing, requiring them to uninstall and reinstall the app to complete transactions. This disrupts the user experience and suggests a need for stability improvements.

Account Deactivation

Delayed Transactions

Transactions often take longer than advertised, with some users waiting days for funds to be delivered. This discrepancy between promised and actual delivery times undermines the app's reliability.

High Fees and Rates

Users are dissatisfied with high transaction fees and fluctuating exchange rates, which are not competitive with other services. This suggests a need to reassess pricing strategies to retain users.

Users face persistent login issues, with the app failing to recognize correct credentials or requiring frequent password resets. This indicates a need for improved authentication processes.

Poor Customer Support

Users express frustration with unresponsive or unhelpful customer support, which fails to resolve issues effectively. This highlights the need for enhanced customer service training and resources.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app just disabled my profile without any justification.

Ruste_e

Every transfer I do has a $3.99 fee. It adds up quickly. It didn’t used to be this high, and you almost never get discounts on the fees anymore.

lili rosey

The app errors and I have to constantly uninstall and reinstall each time I use it.

A Google user

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User Experience Report

Report Date

MoneyGram® Money Transfers App

Top Insights This Week

App Freezing Issues

Account Deactivation

High Transaction Fees

Delayed Transfers

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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