Moneybox - Save and Invest

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Moneybox - Save and Invest's key feedback

Login Issues

A significant number of users, approximately 10%, experience frequent login issues, with the app logging them out unexpectedly or displaying error messages. This problem is frustrating for users who find the app unreliable compared to the website.

The app logs me out every time I try to log in, showing different error messages.

Slow Transactions

Around 15% of users report delays in transaction processing, particularly with withdrawals and fund transfers, which can take several days or even weeks. This slow processing time is inconvenient and causes dissatisfaction among users.

Deposited money takes days to show interest, and withdrawals need a working day, wasting my time.

Excessive Marketing

Approximately 12% of users are annoyed by the constant marketing notifications and upsells within the app, which they find intrusive and disruptive to their user experience.

The app bombards me with constant cross-selling of different products, ruining the user experience.

Customer Support Delays

About 8% of users face difficulties in reaching customer support, experiencing long wait times for responses and limited availability of real human interaction, which leads to frustration and unresolved issues.

I waited 17 hours for an initial response from customer support, and it's been hours without a follow-up.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Plum

Plum is praised for its flexibility and ease of use, allowing users to quickly deposit and withdraw any amount. Users appreciate its suitability for casual investing and its competitive fees compared to other platforms.

#2 RUNNER UP

Moneybox - Save and Invest

Moneybox receives mixed feedback; users appreciate its user-friendly interface and features like round-ups and Lifetime ISA, but criticize the app for high fees, slow processing times, and excessive marketing prompts. Customer service and technical issues are also common complaints.

#3 Straggler

Nutmeg

Nutmeg is generally well-regarded for its investment options and user experience, though some users find the fees to be on the higher side. The platform is appreciated for its transparency and ease of use, making it a popular choice for both new and experienced investors.

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Nuggets

Major Highlights of the Week

Users experience frequent logouts and error messages when attempting to log in via the app, despite the website functioning correctly. This inconsistency discourages users from trusting the app for financial transactions.

The app logs me out every time I try to log in, showing different error messages each time.

Excessive Fees

Customers are frustrated with the high fees charged by Moneybox, especially when compared to competitors like Monzo and Trading 212. These fees are perceived as excessive, particularly when users are already experiencing financial losses.

Moneybox fees are far too high, even when my investments are at a loss, unlike Monzo or Trading 212.

Limited Investment Options

The app offers a limited range of investment products, lacking access to popular options like the S&P 500, which frustrates users seeking a broader investment portfolio. This limitation makes the app less appealing for long-term investors.

You can only invest in a few products, with no access to basic options like the S&P 500.

Poor Customer Support

Users report significant delays and difficulties in reaching customer support, with some waiting hours or even days for a response. This lack of timely assistance negatively impacts user trust and satisfaction.

I waited 17 hours for an initial response, and it's been four hours since the last reply.

Intrusive Marketing

The app's user interface is cluttered with constant cross-selling and marketing notifications, even when users have opted out. This aggressive approach detracts from the user experience and frustrates financially literate customers.

The constant cross-selling of products is extremely annoying and ruins the user experience.

Withdrawal Delays

Users face long delays when attempting to withdraw funds or transfer ISAs, with some processes taking up to 30 days. These delays are unacceptable for users accustomed to faster transactions with other providers.

My ISA transfer has taken 30 days, and I'm still number 330 in the queue.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Excessive Fees

Limited Investment Options

Poor Customer Support

Intrusive Marketing

Withdrawal Delays

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for saving and investing, but the constant cross-selling of products is extremely annoying. It ruins the user experience, especially for those who are already financially literate.

Lewisd17

Moneybox has been a game-changer for my savings and investments. The app's interface is user-friendly, and the transparency in fees is appreciated. It has genuinely helped me build better financial habits.

Maxyboy121

The app's investing side is lacking, as you can't judge market movements in real-time. It's more suited for beginners rather than actual market trading.

Comedy Channel

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for saving and investing, but the constant cross-selling of products is extremely annoying. It ruins the user experience, especially for those who are already financially literate.

Candice Wu

App Store

Kelly Williams

Google Play

The app's investing side is lacking, as you can't judge market movements in real-time. It's more suited for beginners rather than actual market trading.

Koray Okumus

Google Play

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User Experience Report

Report Date

Moneybox - Save and Invest

Top Insights This Week

Login Issues

Slow Transactions

Excessive Marketing

Customer Support Delays

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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