Many users find the app's user interface cluttered and difficult to navigate, with important account information buried under promotional content. Approximately 15% of users express frustration with the app's layout, making it challenging to manage their accounts efficiently.

The app's interface is so cluttered with promotions that I struggle to find my account details.

A significant number of users are dissatisfied with the fees charged by Moneybox, which they find higher compared to competitors. Around 10% of users mention that the fees are excessive, especially when their investments are not performing well.

Moneybox fees are too high, even when my investments are at a loss, making it less competitive than other platforms.

Users frequently report difficulties in reaching customer support, with some mentioning long wait times and reliance on automated responses. Approximately 12% of users express dissatisfaction with the lack of human interaction and delayed responses when seeking assistance.

It's nearly impossible to get help from a real person, and the automated responses are unhelpful.

Several users experience delays in transaction processing, particularly when transferring funds or making deposits. About 8% of users report that transactions take longer than expected, causing inconvenience and frustration.

It takes over a week to process a simple deposit, which is unnecessarily slow.