monday.com - Work Management

User Experience Report

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monday.com - Work Management

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of monday.com - Work Management's key feedback

1

Login Issues

Many users experience significant difficulties with logging in, often due to issues with two-factor authentication and Google account integration. Approximately 15% of users report these problems, which can render the app unusable for them.

Logging in is a nightmare, and two-factor authentication is a mess.

2

Notification Failures

A notable number of users are frustrated with the app's notification system, which fails to alert them about task updates or deadlines. This issue affects around 10% of users, impacting their ability to stay on top of tasks.

The app doesn’t provide notifications for tasks due or upcoming.

3

Permission Problems

Users have raised concerns about the app's permission settings, where members can inadvertently alter critical task details. This issue affects about 8% of users, leading to potential disruptions in project management.

Members can edit task titles, risking accidental changes to my work structure.

4

Billing Confusion

The app's billing structure is confusing for some users, leading to unexpected charges and difficulty in managing subscriptions. Approximately 5% of users have reported issues with unauthorized charges and unclear pricing.

We've been charged hundreds without permission, and the pricing structure is confusing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

monday.com - Work Management
Monday.com receives mixed feedback, with users praising its organizational capabilities, ease of use, and customization options. However, some users express frustration with technical issues, pricing, and customer support, particularly regarding subscription management and app functionality.

#2 RUNNER UP

Trello
Trello is generally well-received for its simplicity and effectiveness in organizing tasks, with users appreciating its flexibility and ease of use. However, some users report dissatisfaction with recent updates, limitations in the free version, and occasional technical glitches.

#3 Straggler

Asana
Asana is praised for its robust project management features and collaboration tools, but users often criticize the mobile app for lacking functionality compared to the desktop version. Issues with subscription management and customer support also contribute to mixed reviews.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
monday.com - Work Management
#1 Users Choice
Monday.com receives mixed feedback, with users praising its organizational capabilities, ease of use, and customization options. However, some users express frustration with technical issues, pricing, and customer support, particularly regarding subscription management and app functionality.
Trello
#2 Runner-up
Trello is generally well-received for its simplicity and effectiveness in organizing tasks, with users appreciating its flexibility and ease of use. However, some users report dissatisfaction with recent updates, limitations in the free version, and occasional technical glitches.
Asana
#3 Straggler
Asana is praised for its robust project management features and collaboration tools, but users often criticize the mobile app for lacking functionality compared to the desktop version. Issues with subscription management and customer support also contribute to mixed reviews.

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Nuggets

Major Highlights of the Week

Permission Issues
Members with 'Member' permissions can edit task titles, risking structural integrity of projects. This lack of control over task title editing can lead to accidental deletions or overwrites, compromising project management efforts.
Members can change task titles, risking project structure.
Login Problems
Users face significant challenges with logging in, including issues with two-factor authentication and Google account integration. These login difficulties hinder user access and disrupt workflow continuity.
Can't log in with Google; creates separate passwords.
Billing Confusion
The pricing structure is perceived as confusing and users report unauthorized charges and difficulty in managing subscriptions. This lack of transparency in billing leads to user dissatisfaction and trust issues.
Charged without permission; billing is confusing.
Mobile App Bugs
The mobile app experiences frequent crashes and synchronization issues, making it unreliable for users who need consistent access across devices. These technical problems undermine the app's usability and user experience.
App crashes often; doesn't sync with desktop.
Feature Discrepancies
There are significant discrepancies between mobile and desktop versions, with missing features and inconsistent functionality. This inconsistency limits the app's effectiveness for users who rely on mobile access.
Mobile lacks features available on desktop.
Support Inefficiency
Customer support is described as slow and unhelpful, with users feeling their issues are not adequately addressed. This inefficiency in support services leads to frustration and unresolved user problems.
Support is slow and doesn't resolve issues.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Permission Issues
Members with 'Member' permissions can edit task titles, risking structural integrity of projects. This lack of control over task title editing can lead to accidental deletions or overwrites, compromising project management efforts.
Login Problems
Users face significant challenges with logging in, including issues with two-factor authentication and Google account integration. These login difficulties hinder user access and disrupt workflow continuity.
Billing Confusion
The pricing structure is perceived as confusing and users report unauthorized charges and difficulty in managing subscriptions. This lack of transparency in billing leads to user dissatisfaction and trust issues.
Mobile App Bugs
The mobile app experiences frequent crashes and synchronization issues, making it unreliable for users who need consistent access across devices. These technical problems undermine the app's usability and user experience.
Feature Discrepancies
There are significant discrepancies between mobile and desktop versions, with missing features and inconsistent functionality. This inconsistency limits the app's effectiveness for users who rely on mobile access.
Support Inefficiency
Customer support is described as slow and unhelpful, with users feeling their issues are not adequately addressed. This inefficiency in support services leads to frustration and unresolved user problems.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for organizing tasks and projects, but the mobile version lacks some key features like automations and proper board owner permissions, making it less useful on the go.
Phoenixthefawkes792
I love using Monday.com for my business, but the billing is confusing and adding or removing team members is not straightforward, which makes managing costs difficult.
Edd1e424
Monday.com is a fantastic tool for project management, but the mobile app is missing essential features like editing columns and viewing Gantt charts, which limits its functionality compared to the desktop version.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for organizing tasks and projects, but the mobile version lacks some key features like automations and proper board owner permissions, making it less useful on the go.
Candice Wu
App Store
I love using Monday.com for my business, but the billing is confusing and adding or removing team members is not straightforward, which makes managing costs difficult.
Kelly Williams
Google Play
Monday.com is a fantastic tool for project management, but the mobile app is missing essential features like editing columns and viewing Gantt charts, which limits its functionality compared to the desktop version.
Koray Okumus
Google Play

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