MOJO Sports

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MOJO Sports's key feedback

Notification Overload

Many users are overwhelmed by excessive notifications, with approximately 15% expressing frustration over the inability to customize or limit them. This leads to a cluttered experience and diminishes the app's usability.

I get spammed all day with useless alerts and can't control what I receive.

Subscription Confusion

Around 10% of users are frustrated by the app's subscription model, feeling misled by claims of being free while encountering frequent prompts to upgrade. This has led to dissatisfaction and perceptions of deceptive practices.

The app claims to be free but constantly pushes for a subscription, which is misleading.

Technical Glitches

Approximately 8% of users report technical issues such as app crashes, login problems, and non-functional features post-update, which hinder their ability to use the app effectively.

Since the update, I can't open the app correctly, and it keeps crashing.

Limited Free Features

About 7% of users are disappointed with the limited access to features without a subscription, particularly the inability to download shared media, which restricts the app's functionality for non-paying users.

Parents can upload videos, but you need a subscription to download them, which is frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

MOJO Sports

MOJO Sports receives mixed feedback. Users appreciate its comprehensive features for team management and practice planning, with many praising its ease of use and helpful content. However, some users express frustration over the app's subscription model and frequent notifications, which they find intrusive.

#2 RUNNER UP

Heja

Heja is well-received for its simplicity and effectiveness in team communication and scheduling. Users appreciate its user-friendly interface and the ability to keep everyone updated. However, some users mention the presence of ads as a downside.

#3 Straggler

TeamSnap

TeamSnap receives criticism for its intrusive ads and technical issues, which frustrate users. While some find it useful for team management, the frequent ads and app crashes overshadow its functionality, leading to a negative user experience.

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Nuggets

Major Highlights of the Week

Notification Overload

Users are overwhelmed by excessive notifications, with no option to customize or filter them, leading to frustration and potential app abandonment.

I get spammed all day with useless alerts; add a setting to control what I get.

Subscription Confusion

The app is perceived as misleadingly advertised as free, while many features require a subscription, causing dissatisfaction and feelings of being misled.

Says that it is a free app, but almost everything requires a subscription.

Video Access Issues

Users are frustrated with the requirement to pay for accessing video content, which they feel should be included in the free version, leading to negative comparisons with other platforms.

The fact that you have to pay to access video and streams is just ridiculous.

App Stability Problems

Recent updates have caused app instability, including crashes and login issues, rendering the app unusable for some users and prompting them to consider alternatives.

Since I update the App in July I can’t open the app correctly and it keeps crashing.

Inadequate Support

Users experience slow and ineffective customer support, particularly when resolving issues related to team management and app functionality, leading to dissatisfaction.

The app is decent but support is greatly lacking; responses are super slow without resolution.

Feature Limitations

The app lacks basic functionalities such as score tracking and customizable notifications, which are standard in competitor apps, leading to user frustration and potential churn.

How is it possible they have not added the ability to score a game?

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Overload

Users are overwhelmed by excessive notifications, with no option to customize or filter them, leading to frustration and potential app abandonment.

Subscription Confusion

The app is perceived as misleadingly advertised as free, while many features require a subscription, causing dissatisfaction and feelings of being misled.

Video Access Issues

Users are frustrated with the requirement to pay for accessing video content, which they feel should be included in the free version, leading to negative comparisons with other platforms.

App Stability Problems

Recent updates have caused app instability, including crashes and login issues, rendering the app unusable for some users and prompting them to consider alternatives.

Inadequate Support

Users experience slow and ineffective customer support, particularly when resolving issues related to team management and app functionality, leading to dissatisfaction.

Feature Limitations

The app lacks basic functionalities such as score tracking and customizable notifications, which are standard in competitor apps, leading to user frustration and potential churn.

Quotes of the week

Hear from some of the most impactful users to drive changes

As a coach, I've been using this app for 2 years now. It makes everything easier for my team parents and coaching staff, but I hope the video clipping after live streams gets a revamp. Also, it would be nice to run the scorebook on this app.

Hey MOJO

Week of July 22nd, 2025

I want to control the type of notifications I get but cannot, and end up getting way too many notifications for things that are not important. Even after checking the app, the red notification icon remains.

Scott Dewald

Week of July 22nd, 2025

This app was amazing until MOJO got bought. Since Teamsnap took over, I can barely load the app. It regularly does not start, and I can't get to my schedule or communications with my teams.

MLSfanNW

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

This app was amazing until MOJO got bought. Since Teamsnap took over, I can barely load the app. It regularly does not start, and I can't get to my schedule or communications with my teams.

Koray Okumus

Google Play

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User Experience Report

Report Date

MOJO Sports

Top Insights This Week

Notification Overload

Subscription Confusion

Technical Glitches

Limited Free Features

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts