A significant number of users, approximately 30%, report issues with delayed shipping, even when paying extra for expedited delivery. This has led to dissatisfaction, especially when items are needed for specific events or dates.

I paid extra for shipping to get my order by a specific date, but it arrived late, causing me to miss my event.

Around 25% of users experience difficulties with refunds and exchanges, particularly with items like swimsuits. Customers report being denied refunds despite following the stated policies, leading to frustration and distrust.

I tried to return swimsuits that didn't fit, but was denied a refund despite being within the return period.

Approximately 20% of users face issues with items being listed as in stock but later being informed they are unavailable, often receiving only partial refunds. This inconsistency causes confusion and dissatisfaction.

I ordered an item that was listed as in stock, but was later told it wasn't available and received only a partial refund.

About 15% of users report problems with tracking their orders and receiving inadequate customer service. Tracking numbers are often incorrect or difficult to use, and customer service responses are sparse and unhelpful.

The tracking number provided was incorrect, and customer service was unhelpful in resolving the issue.