Misfits Market Grocery App

User Experience Report

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Misfits Market Grocery App

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Misfits Market Grocery App's key feedback

1

Unauthorized Charges

A significant number of users, approximately 30%, report being charged without their consent. This issue arises from the app's automatic subscription model, which charges users and ships orders they did not explicitly confirm. Users express frustration over the lack of transparency and difficulty in canceling these charges.

I was charged $50 for an order I never placed, and there's no way to cancel it.

2

High Prices

Around 25% of users are dissatisfied with the pricing, finding it higher than local grocery stores despite the app's claims of offering discounts. This discrepancy between advertised savings and actual costs leads to disappointment and perceptions of misleading advertising.

The prices are higher than my local grocery store, not the savings I expected.

3

Account Management Issues

Approximately 20% of users experience difficulties with account management, including problems with deleting accounts, removing payment methods, and logging in. These issues contribute to a sense of being trapped in the service without easy recourse.

I can't delete my account or remove my card, and I'm worried about being charged again.

4

App Functionality Problems

About 15% of users report that the app is slow, unresponsive, and prone to crashing. These technical issues hinder the shopping experience and lead to user frustration, making it difficult to browse and place orders effectively.

The app is so slow and glitchy that I can't even complete my order.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Thrive Market
Thrive Market receives high praise for its wide selection of healthy and organic products, competitive pricing, and excellent customer service. Users appreciate the convenience of home delivery and the ability to find unique items not available locally. However, some users express frustration with the difficulty of canceling subscriptions and the requirement to provide payment information upfront.

#2 RUNNER UP

Misfits Market Grocery App
Misfits Market receives mixed feedback, with users appreciating the concept of reducing food waste and the convenience of home delivery. However, many users report issues with the app's functionality, unexpected charges, and difficulties in managing subscriptions. While some praise the customer service, others find it lacking in responsiveness.

#3 Straggler

Imperfect Foods
Imperfect Foods is appreciated for its mission to reduce food waste and provide fresh produce, but recent changes after merging with Misfits Market have led to dissatisfaction among users. Complaints include higher prices, app usability issues, and a lack of communication regarding delivery schedules. Despite these issues, some users still value the service for its unique offerings.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Thrive Market
#1 Users Choice
Thrive Market receives high praise for its wide selection of healthy and organic products, competitive pricing, and excellent customer service. Users appreciate the convenience of home delivery and the ability to find unique items not available locally. However, some users express frustration with the difficulty of canceling subscriptions and the requirement to provide payment information upfront.
Misfits Market Grocery App
#2 Runner-up
Misfits Market receives mixed feedback, with users appreciating the concept of reducing food waste and the convenience of home delivery. However, many users report issues with the app's functionality, unexpected charges, and difficulties in managing subscriptions. While some praise the customer service, others find it lacking in responsiveness.
Imperfect Foods
#3 Straggler
Imperfect Foods is appreciated for its mission to reduce food waste and provide fresh produce, but recent changes after merging with Misfits Market have led to dissatisfaction among users. Complaints include higher prices, app usability issues, and a lack of communication regarding delivery schedules. Despite these issues, some users still value the service for its unique offerings.

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Nuggets

Major Highlights of the Week

Unauthorized Charges
Many users experience unauthorized charges and automatic orders without their consent, leading to financial distress and frustration. The app's subscription model and lack of clear cancellation options exacerbate this issue, causing users to feel scammed.
I never ordered anything, yet my card was charged $50 at 4 AM for groceries I didn't approve.
High Prices
Contrary to the app's claims, users find the prices of groceries, especially meats and produce, higher than local grocery stores. This discrepancy between advertised savings and actual costs leads to dissatisfaction and distrust.
The app tried to sell me 14 ounces of non-organic chicken breast for $10, which is more expensive than my local store.
Account Deletion Issues
Users face significant challenges when attempting to delete their accounts or remove payment information, often resulting in continued charges. This lack of control over personal data and subscriptions is a major pain point.
I tried to delete my account multiple times, but nothing happened, and my card was still charged.
Poor Customer Support
The app's customer support is often unresponsive or ineffective, leaving users without resolutions to their issues. This lack of support exacerbates user frustration, especially when dealing with unauthorized charges or order cancellations.
I contacted support immediately to cancel an unauthorized order, but received no response and the order was shipped anyway.
Mandatory Payment Info
The app requires users to input payment information before browsing products, which many find off-putting and suspicious. This practice deters potential customers who wish to explore the app's offerings before committing financially.
I wanted to see what products were available, but the app demanded my credit card info upfront, which I found very off-putting.
App Functionality Issues
Users report frequent app crashes, slow loading times, and unresponsive features, making the shopping experience frustrating and inefficient. These technical issues hinder user engagement and satisfaction.
The app is so slow and glitchy that I can't even complete an order without it freezing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unauthorized Charges
Many users experience unauthorized charges and automatic orders without their consent, leading to financial distress and frustration. The app's subscription model and lack of clear cancellation options exacerbate this issue, causing users to feel scammed.
High Prices
Contrary to the app's claims, users find the prices of groceries, especially meats and produce, higher than local grocery stores. This discrepancy between advertised savings and actual costs leads to dissatisfaction and distrust.
Account Deletion Issues
Users face significant challenges when attempting to delete their accounts or remove payment information, often resulting in continued charges. This lack of control over personal data and subscriptions is a major pain point.
Poor Customer Support
The app's customer support is often unresponsive or ineffective, leaving users without resolutions to their issues. This lack of support exacerbates user frustration, especially when dealing with unauthorized charges or order cancellations.
Mandatory Payment Info
The app requires users to input payment information before browsing products, which many find off-putting and suspicious. This practice deters potential customers who wish to explore the app's offerings before committing financially.
App Functionality Issues
Users report frequent app crashes, slow loading times, and unresponsive features, making the shopping experience frustrating and inefficient. These technical issues hinder user engagement and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I’ve been shopping with Misfits Market for a long time and every order has been such a treat. From customer service to all the unique stuff in their inventory, it’s the most exciting part of our week! For anyone wondering, it is a subscription service but you can skip orders and there’s no charge. Love love love them!
Kyra83839
Week of July 24th, 2025
The price of the goods offered on meat, fruits, vegetables, and grains were all higher than what I would normally find in a grocery store. You will not save any money as this app claims, instead, you would end up spending significantly more. For example, it tried to sell me 14 ounces of non-organic chicken breast for 10 dollars which is insane. I would not recommend this app to anyone, they only have a good advertising team.
Ethannnnnnnnnnnnnnnnnnnn
Week of July 24th, 2025
I wanted to test this app out and it was good but I don’t want to use it right now. I have tried to delete my account 3 or 5 times but nothing has happened and I tried removing my card but it didn’t work. I even contacted them but still nothing and now my card is charged and this just feels like a scam. I even contacted yall and still nothing. I was going to delete the app but what if it charges my card again…plz fix this!
Mele.F
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I’ve been shopping with Misfits Market for a long time and every order has been such a treat. From customer service to all the unique stuff in their inventory, it’s the most exciting part of our week! For anyone wondering, it is a subscription service but you can skip orders and there’s no charge. Love love love them!
Candice Wu
App Store
The price of the goods offered on meat, fruits, vegetables, and grains were all higher than what I would normally find in a grocery store. You will not save any money as this app claims, instead, you would end up spending significantly more. For example, it tried to sell me 14 ounces of non-organic chicken breast for 10 dollars which is insane. I would not recommend this app to anyone, they only have a good advertising team.
Kelly Williams
Google Play
I wanted to test this app out and it was good but I don’t want to use it right now. I have tried to delete my account 3 or 5 times but nothing has happened and I tried removing my card but it didn’t work. I even contacted them but still nothing and now my card is charged and this just feels like a scam. I even contacted yall and still nothing. I was going to delete the app but what if it charges my card again…plz fix this!
Koray Okumus
Google Play

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