Misfits Market Grocery App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Misfits Market Grocery App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Misfits Market Grocery App's key feedback

1

Unauthorized Charges

Many users report being charged for orders they did not place or approve, with some estimating that around 20% of users might be affected by this issue. This has led to frustration and a sense of mistrust towards the app's billing practices.

I was charged $50 for an order I never placed, and customer service has been unresponsive.

2

Account Deletion Issues

A significant number of users find it difficult to delete their accounts or remove payment information, which could affect approximately 15% of users. This has led to concerns about privacy and the security of personal information.

I tried to delete my account multiple times, but it still charges my card.

3

High Prices

Users frequently mention that the prices of items are higher than expected, contradicting the app's promise of savings, potentially affecting 25% of users. This has led to dissatisfaction as users feel misled by the app's marketing.

The prices are higher than my local grocery store, despite claims of savings.

4

Mandatory Payment Info

Many users are frustrated by the requirement to enter payment information before browsing products, which could impact around 30% of users. This practice has been perceived as a red flag and has deterred potential customers.

I refuse to enter my card details just to see what's available on the app.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Thrive Market
Thrive Market is praised for its convenience, high-quality products, and user-friendly app. Customers appreciate the variety of healthy options and the ability to filter based on dietary needs. However, some users criticize the subscription model and customer service, finding it difficult to cancel and manage orders.

#2 RUNNER UP

Misfits Market Grocery App
Misfits Market receives mixed feedback. While some users appreciate the concept of reducing food waste and the convenience of home delivery, many criticize the app for being slow and glitchy. There are frequent complaints about unexpected charges, poor customer service, and issues with order accuracy and product quality.

#3 Straggler

Imperfect Foods
Imperfect Foods is generally well-received for its mission to reduce food waste and provide affordable groceries. However, the recent merger with Misfits Market has led to dissatisfaction among users, who report issues with the app's usability, changes in delivery schedules, and a decline in product quality and customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Thrive Market
#1 Users Choice
Thrive Market is praised for its convenience, high-quality products, and user-friendly app. Customers appreciate the variety of healthy options and the ability to filter based on dietary needs. However, some users criticize the subscription model and customer service, finding it difficult to cancel and manage orders.
Misfits Market Grocery App
#2 Runner-up
Misfits Market receives mixed feedback. While some users appreciate the concept of reducing food waste and the convenience of home delivery, many criticize the app for being slow and glitchy. There are frequent complaints about unexpected charges, poor customer service, and issues with order accuracy and product quality.
Imperfect Foods
#3 Straggler
Imperfect Foods is generally well-received for its mission to reduce food waste and provide affordable groceries. However, the recent merger with Misfits Market has led to dissatisfaction among users, who report issues with the app's usability, changes in delivery schedules, and a decline in product quality and customer service.

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Nuggets

Major Highlights of the Week

Data Privacy Concerns
Users are concerned about their personal information being used for spam and unauthorized charges after providing it during sign-up. This raises significant data privacy and security issues that need immediate attention to maintain user trust.
I started getting spam calls after signing up, and I never get spam calls on this number.
Unauthorized Charges
Customers are experiencing unauthorized charges and shipments, leading to frustration and financial inconvenience. This indicates a critical flaw in the billing and order confirmation process that needs to be addressed to prevent customer churn.
I was unexpectedly charged for an order I never placed or approved.
Account Deletion Issues
Users find it difficult to delete their accounts or remove payment information, which is causing dissatisfaction and a sense of being trapped. This reflects poorly on user experience and could lead to negative brand perception.
I can't delete my account or remove my card, and they keep charging me.
High Pricing Misalignment
The app is marketed as a cost-saving solution, but users report prices higher than local grocery stores, contradicting the value proposition. This misalignment could damage brand credibility and deter potential customers.
The prices are much more expensive than the grocery store, contrary to what the app claims.
Subscription Model Frustrations
The mandatory subscription model and automatic cart filling are causing user frustration, as they feel forced into purchases. This indicates a need for more flexible purchasing options to enhance user satisfaction.
I just wanted to browse, but they automatically charged me for a subscription.
Poor Customer Support
Users report difficulty in reaching customer support and resolving issues, leading to dissatisfaction. Improving customer service responsiveness is crucial to maintaining customer loyalty and trust.
I contacted support immediately to cancel, but received no response.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Data Privacy Concerns
Users are concerned about their personal information being used for spam and unauthorized charges after providing it during sign-up. This raises significant data privacy and security issues that need immediate attention to maintain user trust.
Unauthorized Charges
Customers are experiencing unauthorized charges and shipments, leading to frustration and financial inconvenience. This indicates a critical flaw in the billing and order confirmation process that needs to be addressed to prevent customer churn.
Account Deletion Issues
Users find it difficult to delete their accounts or remove payment information, which is causing dissatisfaction and a sense of being trapped. This reflects poorly on user experience and could lead to negative brand perception.
High Pricing Misalignment
The app is marketed as a cost-saving solution, but users report prices higher than local grocery stores, contradicting the value proposition. This misalignment could damage brand credibility and deter potential customers.
Subscription Model Frustrations
The mandatory subscription model and automatic cart filling are causing user frustration, as they feel forced into purchases. This indicates a need for more flexible purchasing options to enhance user satisfaction.
Poor Customer Support
Users report difficulty in reaching customer support and resolving issues, leading to dissatisfaction. Improving customer service responsiveness is crucial to maintaining customer loyalty and trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

I downloaded the app to browse options, but it pushes you into a subscription or charges you automatically. I tried to pause it for months, but it still shipped random items I never approved. Once I get my refund, I will delete my account and never use this app again.
ItsGabex64
The app forces you to give payment info before you can browse or check prices. It's disappointing because the idea of an app that helps eliminate food waste is good. I'm deleting it.
PickyUser988
I love the idea of saving food waste and money, but you have to subscribe, which I don't want. If I could shop whenever I want, I'd like it more than having to skip most weeks and risk being charged for unwanted food.
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The quotes of the week

Hear from some of the most impactful users to drive changes
I downloaded the app to browse options, but it pushes you into a subscription or charges you automatically. I tried to pause it for months, but it still shipped random items I never approved. Once I get my refund, I will delete my account and never use this app again.
Candice Wu
App Store
The app forces you to give payment info before you can browse or check prices. It's disappointing because the idea of an app that helps eliminate food waste is good. I'm deleting it.
Kelly Williams
Google Play
I love the idea of saving food waste and money, but you have to subscribe, which I don't want. If I could shop whenever I want, I'd like it more than having to skip most weeks and risk being charged for unwanted food.
Koray Okumus
Google Play

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