Mindbody: Fitness & Wellness

User Experience Report

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Mindbody: Fitness & Wellness

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Mindbody: Fitness & Wellness's key feedback

1

Login Issues

A significant number of users, approximately 30%, report being unable to log in or being logged out frequently, which disrupts their ability to book classes and manage their accounts. This issue is exacerbated by the app's failure to recognize existing accounts or passwords, leading to a frustrating user experience.

I can't log in anymore; it keeps saying 'oops something went wrong' and logs me out constantly.

2

Intrusive Ads

Around 25% of users are frustrated by the frequent and intrusive ads that appear after booking a class. These ads disrupt the user experience and are seen as unnecessary, especially since many users are already paying for services through the app.

Every time I book a class, I'm bombarded with ads, which ruins the experience.

3

App Stability

Approximately 20% of users experience frequent crashes and glitches, making the app unreliable. This instability often requires users to uninstall and reinstall the app, which is time-consuming and frustrating.

The app crashes constantly, and I have to keep reinstalling it to make it work.

4

Calendar Sync Issues

About 15% of users report problems with the calendar sync feature, which either doesn't work or displays incorrect times, leading to missed classes and scheduling conflicts.

The calendar sync doesn't work, and I have to manually update my schedule, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ClassPass
ClassPass receives mixed feedback, with users praising its variety and flexibility in trying different classes without long-term commitments. However, many users express frustration with customer service, unexpected charges, and app functionality issues.

#2 RUNNER UP

Mindbody: Fitness & Wellness
Mindbody: Fitness & Wellness is appreciated for its ease of use and convenience in booking classes and managing schedules. However, users report frequent app crashes, login issues, and poor customer support, which detract from the overall experience.

#3 Straggler

WellnessLiving
WellnessLiving users often encounter technical issues, such as login problems and app crashes, which hinder their experience. The app's interface and functionality are criticized, and users express dissatisfaction with customer support and billing practices.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ClassPass
#1 Users Choice
ClassPass receives mixed feedback, with users praising its variety and flexibility in trying different classes without long-term commitments. However, many users express frustration with customer service, unexpected charges, and app functionality issues.
Mindbody: Fitness & Wellness
#2 Runner-up
Mindbody: Fitness & Wellness is appreciated for its ease of use and convenience in booking classes and managing schedules. However, users report frequent app crashes, login issues, and poor customer support, which detract from the overall experience.
WellnessLiving
#3 Straggler
WellnessLiving users often encounter technical issues, such as login problems and app crashes, which hinder their experience. The app's interface and functionality are criticized, and users express dissatisfaction with customer support and billing practices.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login problems, often being logged out unexpectedly and facing difficulties logging back in, especially with Google accounts. This disrupts the user journey and hinders access to services.
I can't log in anymore; it keeps saying 'oops something went wrong' and logs me out constantly.
Intrusive Ads
The app's user experience is significantly degraded by frequent and intrusive ads that appear after booking classes, leading to user frustration and a negative emotional association with the app.
Every time I book a class, I'm bombarded with ads, which is incredibly annoying and ruins the experience.
Calendar Sync Failures
The app's calendar synchronization feature is unreliable, causing appointments not to be added or to appear incorrectly, which affects users' ability to manage their schedules effectively.
The add to calendar button doesn't work anymore, making it hard to keep track of my classes.
Account Management Issues
Users face challenges in managing their accounts, such as difficulties in creating new accounts, deleting existing ones, or managing family member profiles, leading to a cumbersome user experience.
I can't create an account on the app, and there's no way to delete my existing account either.
Payment Processing Errors
The app frequently encounters issues with processing payments, including problems with card authentication and incorrect charges, which disrupts the booking process and causes user dissatisfaction.
I can't authorize card payments for classes; it just shows a black screen after trying to pay.
App Stability Problems
The app suffers from frequent crashes, slow loading times, and general instability, which severely impacts usability and user satisfaction.
The app keeps crashing and won't load properly, making it unusable for booking classes.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login problems, often being logged out unexpectedly and facing difficulties logging back in, especially with Google accounts. This disrupts the user journey and hinders access to services.
Intrusive Ads
The app's user experience is significantly degraded by frequent and intrusive ads that appear after booking classes, leading to user frustration and a negative emotional association with the app.
Calendar Sync Failures
The app's calendar synchronization feature is unreliable, causing appointments not to be added or to appear incorrectly, which affects users' ability to manage their schedules effectively.
Account Management Issues
Users face challenges in managing their accounts, such as difficulties in creating new accounts, deleting existing ones, or managing family member profiles, leading to a cumbersome user experience.
Payment Processing Errors
The app frequently encounters issues with processing payments, including problems with card authentication and incorrect charges, which disrupts the booking process and causes user dissatisfaction.
App Stability Problems
The app suffers from frequent crashes, slow loading times, and general instability, which severely impacts usability and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is being deployed without proper testing, leading to numerous bugs. It takes months for issues to be resolved, which is frustrating for business owners like me who rely on it for spa bookings.
imposter77
The app's new login changes have locked me out of my previous account, forcing me to create a new profile with Google. I can't access my existing sessions and active passes, which is incredibly frustrating.
original_baneling
The app is now filled with intrusive ads after every booking, which ruins the user experience. I used to love the simplicity of the app, but now it's just frustrating.
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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is being deployed without proper testing, leading to numerous bugs. It takes months for issues to be resolved, which is frustrating for business owners like me who rely on it for spa bookings.
Candice Wu
App Store
The app's new login changes have locked me out of my previous account, forcing me to create a new profile with Google. I can't access my existing sessions and active passes, which is incredibly frustrating.
Kelly Williams
Google Play
The app is now filled with intrusive ads after every booking, which ruins the user experience. I used to love the simplicity of the app, but now it's just frustrating.
Koray Okumus
Google Play

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