A significant number of users, approximately 20%, report unauthorized charges on their accounts, often for parking they did not use or in locations they did not visit. This issue is compounded by poor customer service response times, leaving users frustrated and concerned about security. "I was home sick and got a notice that I parked in a garage in midtown Austin!"

I was home sick and got a notice that I parked in a garage in midtown Austin!

Around 15% of users experience challenges in obtaining refunds for incorrect charges or services not rendered. The refund process is often described as cumbersome, requiring multiple calls and long wait times, which adds to user dissatisfaction. "They will charge your credit card immediately and without warning!"

They will charge your credit card immediately and without warning!

Approximately 25% of users report issues with the app's functionality, such as difficulty in updating information, applying discounts, or the app not recognizing their location correctly. These glitches lead to inconvenience and potential fines for users. "The app uses your location to identify which parking lot you are in, but it often doesn’t work."

The app uses your location to identify which parking lot you are in, but it often doesn’t work.

About 18% of users express dissatisfaction with customer service, citing unhelpful responses and long resolution times. This lack of effective support exacerbates other issues users face, such as billing errors and app malfunctions. "Their AI is smart enough to double bill me but when it comes time to fix an issue you have to call the overseas call center."

Their AI is smart enough to double bill me but when it comes time to fix an issue you have to call the overseas call center.