Metro Bank Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 20%, report that the app is stuck in a continuous update loop, preventing them from accessing their accounts. This issue persists even after reinstalling the app, rendering it unusable for affected users.
2
Around 15% of users experience difficulties logging into the app, with issues ranging from incorrect password prompts to the app not recognizing correct login details. This problem is frustrating for users who rely on the app for daily banking activities.
3
Approximately 10% of users are frustrated by delays in processing transactions, particularly when transferring money. These delays can take up to 24 hours, which is inconvenient for users needing quick access to funds.
4
Some users, about 8%, feel that the app lacks essential features, such as the ability to pay business taxes directly or modify standing orders without canceling them. This limitation is particularly disappointing for business users who expect more comprehensive services.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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