Metro Bank Mobile Banking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Metro Bank Mobile Banking

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Metro Bank Mobile Banking's key feedback

1

Update Loop Issue

A significant number of users, approximately 20%, report that the app is stuck in a continuous update loop, preventing them from accessing their accounts. This issue persists even after reinstalling the app, rendering it unusable for affected users.

The app keeps updating over and over, making it impossible to log in.

2

Login Problems

Around 15% of users experience difficulties logging into the app, with issues ranging from incorrect password prompts to the app not recognizing correct login details. This problem is frustrating for users who rely on the app for daily banking activities.

I can't log in despite using the correct information, and it's very frustrating.

3

Transaction Delays

Approximately 10% of users are frustrated by delays in processing transactions, particularly when transferring money. These delays can take up to 24 hours, which is inconvenient for users needing quick access to funds.

It took over 24 hours to transfer a maturing deposit, which is very inconvenient.

4

Limited Functionality

Some users, about 8%, feel that the app lacks essential features, such as the ability to pay business taxes directly or modify standing orders without canceling them. This limitation is particularly disappointing for business users who expect more comprehensive services.

The app lacks basic features like paying business taxes directly, which is disappointing for a modern bank.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Chase Mobile
Chase Mobile is praised for its seamless user experience, excellent customer service, and rewarding features like cashback. However, some users face issues with ID verification and account access, which can be frustrating.

#2 RUNNER UP

Metro Bank Mobile Banking
Metro Bank Mobile Banking receives mixed feedback. While some users appreciate its ease of use and customer service, many others report persistent issues with app updates and login problems, leading to frustration.

#3 Straggler

Valley National Bank Mobile Banking
Valley National Bank Mobile Banking is generally well-received for its convenience and ease of use. Users appreciate the app's functionality, though some experience occasional technical issues with mobile deposits.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Chase Mobile
#1 Users Choice
Chase Mobile is praised for its seamless user experience, excellent customer service, and rewarding features like cashback. However, some users face issues with ID verification and account access, which can be frustrating.
Metro Bank Mobile Banking
#2 Runner-up
Metro Bank Mobile Banking receives mixed feedback. While some users appreciate its ease of use and customer service, many others report persistent issues with app updates and login problems, leading to frustration.
Valley National Bank Mobile Banking
#3 Straggler
Valley National Bank Mobile Banking is generally well-received for its convenience and ease of use. Users appreciate the app's functionality, though some experience occasional technical issues with mobile deposits.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Update Loop Issue
The app is stuck in a continuous update loop, preventing users from accessing their accounts. This issue persists even after reinstalling the app, rendering it unusable for many customers.
The app keeps updating over and over, making it impossible to log in.
Login Difficulties
Users face significant challenges logging into the app, with some unable to access their accounts despite using correct credentials. This problem is exacerbated after phone restorations or updates.
After restoring my phone, I can't log into the app, though the website works fine.
Customer Service Delays
The in-app chat support is inefficient, with long wait times and frequent disconnections, leading to unresolved issues. This results in a frustrating experience for users seeking assistance.
Spent hours in app chat, only to be disconnected without resolving my issue.
Transaction Visibility
The app lacks the ability to view historical transactions beyond a few months, limiting users' ability to track their financial history. This is a significant drawback for users needing comprehensive account insights.
I can't view transactions beyond a few months, which is inconvenient.
Payment Reference Limitation
The app does not allow users to add a payer reference when making payments, complicating the differentiation of transactions to the same payee. This feature is crucial for users managing multiple payments.
There's no way to add a payer reference, making it hard to track payments.
App Performance Issues
Frequent app crashes and glitches disrupt basic functionalities like mobile deposits and payee loading, causing significant inconvenience. Users report these issues have persisted for years without resolution.
The app crashes every time I try to make a mobile deposit, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Update Loop Issue
The app is stuck in a continuous update loop, preventing users from accessing their accounts. This issue persists even after reinstalling the app, rendering it unusable for many customers.
Login Difficulties
Users face significant challenges logging into the app, with some unable to access their accounts despite using correct credentials. This problem is exacerbated after phone restorations or updates.
Customer Service Delays
The in-app chat support is inefficient, with long wait times and frequent disconnections, leading to unresolved issues. This results in a frustrating experience for users seeking assistance.
Transaction Visibility
The app lacks the ability to view historical transactions beyond a few months, limiting users' ability to track their financial history. This is a significant drawback for users needing comprehensive account insights.
Payment Reference Limitation
The app does not allow users to add a payer reference when making payments, complicating the differentiation of transactions to the same payee. This feature is crucial for users managing multiple payments.
App Performance Issues
Frequent app crashes and glitches disrupt basic functionalities like mobile deposits and payee loading, causing significant inconvenience. Users report these issues have persisted for years without resolution.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app never works. Constantly has issues and problems.
Paula Smith
The app is always glitching and there’s always 'something wrong'. This has happened for years. It’s my bank app it needs to work better!
marz2sexy
I wish I could just change the amount on a standing order rather than cancel the whole thing and set up again. Apart from that, the process worked quickly and smoothly.
German expat shopper

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app never works. Constantly has issues and problems.
Candice Wu
App Store
The app is always glitching and there’s always 'something wrong'. This has happened for years. It’s my bank app it needs to work better!
Kelly Williams
Google Play
I wish I could just change the amount on a standing order rather than cancel the whole thing and set up again. Apart from that, the process worked quickly and smoothly.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore