A significant number of users, approximately 15%, report that the app is stuck in a continuous update loop, preventing them from accessing their accounts. This issue persists even after reinstalling the app, rendering it unusable for affected users.

The app keeps updating over and over, making it impossible to log in.

Around 10% of users, particularly business customers, are frustrated with the unclear and restrictive transaction limits, which hinder their ability to make large payments efficiently. This issue is exacerbated by the lack of communication regarding when limits reset.

I can't transfer more than £21,000 at a time, and there's no information on when the limit refreshes.

Approximately 5% of users find the account closure process cumbersome and time-consuming, requiring multiple steps and interactions with customer service, which leads to dissatisfaction.

Closing an account is a multi-step process that can't be completed in one day, contrary to what customer service claims.

About 8% of users experience frequent app glitches and crashes, particularly during mobile deposits, which disrupts their banking activities and causes frustration.

The app crashes almost every time I try to make a mobile deposit.