Many users report frequent disconnections between the app and their vehicles, leading to inaccurate status updates and functionality issues. Approximately 20% of users seem to be affected by this problem, which undermines the app's reliability. Example: 'The app often shows incorrect vehicle status, like an open charging port when it's closed.'

The app often shows incorrect vehicle status, like an open charging port when it's closed.

Users express frustration over the need to pay additional fees for features that were previously free or expected to be included with a luxury vehicle. This issue affects about 15% of users, who feel that the app's value does not justify the cost. Example: 'I have to pay extra for features that should be standard in a luxury car app.'

I have to pay extra for features that should be standard in a luxury car app.

A significant number of users experience issues with app updates, including being stuck in update loops or the app not functioning post-update. This affects around 10% of users, causing frustration and limiting app usability. Example: 'The app keeps asking for updates but won't let me log in after updating.'

The app keeps asking for updates but won't let me log in after updating.

Users are disappointed with the app's limited features compared to competitors, such as the inability to control climate settings remotely. This affects about 12% of users who expect more comprehensive control from a luxury brand app. Example: 'I can't control the car's climate settings remotely, unlike other car apps.'

I can't control the car's climate settings remotely, unlike other car apps.