MEGA

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of MEGA's key feedback

1

Data Loss Concerns

A significant number of users report losing access to their files due to account inactivity or issues with password recovery, affecting approximately 15% of users. This has led to frustration as users expect their data to be secure and accessible when needed.

I lost access to my account and all my files were deleted, which is incredibly frustrating.

2

Slow Download Speeds

Users frequently complain about slow download speeds, especially when nearing the completion of a download, which affects around 10% of users. This issue is particularly frustrating for those who rely on the app for large file transfers.

Download speeds drop drastically after reaching 70-80% completion, making it difficult to retrieve files.

3

Subscription and Billing Issues

There are numerous complaints about unexpected charges and difficulties with subscription management, impacting about 8% of users. This has led to dissatisfaction and a perception of deceptive billing practices.

I was charged for a year instead of a month, and customer service was unhelpful in resolving the issue.

4

App Performance and Bugs

Many users experience app crashes, slow performance, and bugs, particularly with file uploads and downloads, affecting approximately 12% of users. These issues hinder the app's usability and reliability.

The app crashes frequently and takes too long to load files, making it unreliable for regular use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Google Drive

Google Drive receives mixed feedback, with users praising its integration with other Google services and ease of use, but criticizing its occasional crashes and issues with file management. Some users express frustration with the app's push for paid storage and the lack of intuitive settings.

#2 RUNNER UP

Dropbox

Dropbox is appreciated for its reliability and ease of file sharing, but users are frustrated with its high subscription costs and occasional technical issues. Some users also report difficulties with customer support and app functionality.

#3 Straggler

MEGA

MEGA is praised for its generous free storage and strong encryption, but users report issues with slow upload/download speeds and app crashes. Some users are frustrated with the app's strict password policies and occasional data loss.

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Nuggets

Major Highlights of the Week

UI Instability

The app's user interface is unstable, causing frequent mis-taps and navigation issues, which disrupts user experience and efficiency. This instability is particularly problematic when sorting files, leading to user frustration.

The UI constantly jumps, making it hard to tap the right options and sort files correctly.

Data Loss

Users experience unexpected data loss due to account inactivity or system errors, resulting in the permanent deletion of important files. This issue undermines trust in the app's reliability as a secure storage solution.

I lost all my files because I didn't log in for a few months, and now they're gone forever.

Download Throttling

Download speeds are significantly throttled, especially when files are near completion, which users perceive as a tactic to push them towards paid subscriptions. This perceived manipulation damages the app's reputation and user trust.

Downloads slow down drastically near the end, making it seem like a ploy to force subscription purchases.

Subscription Confusion

There is confusion and dissatisfaction regarding subscription charges, with users being unexpectedly billed for longer periods than intended. This lack of clarity in subscription terms leads to negative perceptions of the app's billing practices.

I intended to pay for a month but was charged for a year, which feels deceptive.

File Management Downgrade

Recent updates have removed efficient file management features, such as viewing item counts in thumbnail view, adding unnecessary steps to file organization. This regression in functionality frustrates users accustomed to previous efficiencies.

I miss seeing folder details in thumbnail view; now I have to switch views, which is cumbersome.

Account Recovery Issues

The account recovery process is overly complex, often requiring a recovery key that users do not have, leading to permanent data loss. This complexity in recovering accounts is a significant barrier to user retention and satisfaction.

I can't reset my password without a recovery key, and now I've lost all my data.

Quotes of the week

Hear from some of the most impactful users to drive changes

Managing files used to be more efficient. I could use thumbnail view and still see how many items were in each folder — a small detail that made a big difference. Now, I have to switch to list view just to get that info, which adds unnecessary steps and slows things down.

hypedsoul

I attempted to buy a $12 month subscription and got charged $130 for a year. I immediately filed an error and told them the thing I bought the subscription for wasn’t working. They didn’t respond to my email until several days later saying too much time has passed.

UnCuPi

I lost access to the account and email it was associated with and now that I was finally able to get in, they deleted EVERYTHING. Things I can’t get back. I mean, my whole entire account is cleared out. I had hundreds of videos in there, and things I don’t have anywhere else. I’m beyond upset.

AC203

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User Experience Report

Report Date

MEGA

Top Insights This Week

Data Loss Concerns

Slow Download Speeds

Subscription and Billing Issues

App Performance and Bugs

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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