MEGA

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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MEGA

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of MEGA's key feedback

1

Data Loss Issues

A significant number of users report losing access to their data due to account inactivity or storage limits, with some accounts being locked or data deleted without sufficient warning. Approximately 15% of users seem affected by this issue.

I lost all my saved files after not logging in for a few months, and now my data is gone.

2

Slow Performance

Many users experience slow download and upload speeds, with some reporting that the app freezes or crashes during these processes. This issue affects around 20% of users.

The app is extremely slow, taking hours to download even small files.

3

Subscription and Payment Problems

Users frequently encounter issues with subscription management, including unexpected charges and difficulties in upgrading or canceling plans. This affects about 10% of users.

I was charged for a subscription I didn't want, and it's hard to cancel.

4

Account Recovery Challenges

A notable pain point is the difficulty in recovering accounts if users forget their passwords or lose their recovery keys, impacting approximately 12% of users.

I can't recover my account because I lost my recovery key, and now all my data is inaccessible.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

Data Loss
Users experience unexpected data loss due to account inactivity, with files being deleted without sufficient warning. This has led to significant dissatisfaction as users lose valuable data they believed was securely stored.
MEGA deleted all my files after 3 months of inactivity, and I was only informed after it was too late.
Slow Performance
The app suffers from slow performance, particularly during video playback and file downloads, causing frustration among users. This issue persists despite users having strong internet connections, indicating potential server-side inefficiencies.
This app is so slow playing videos, it buffers every 2 seconds.
Account Lock Issues
Users face account lockouts due to exceeding storage limits, with no ability to delete files to regain access unless they upgrade to a paid plan. This practice is perceived as predatory, trapping users into subscriptions.
I can't delete files to free up space unless I pay for a subscription, which feels like a trap.
Payment Problems
There are issues with the payment process, including difficulties in upgrading accounts and unexpected charges. Users report being unable to use certain payment methods and facing challenges in managing subscriptions.
I'm trying to upgrade my Mega account, but the system doesn't accept Visa and only allows voucher redemption.
App Crashes
Frequent app crashes and freezing disrupt user experience, particularly during file uploads and downloads. This instability undermines the app's reliability and frustrates users who rely on it for seamless file management.
The app crashes if you’re not directly in it after a certain amount of time, making it hard to use.
Poor Customer Support
Users express dissatisfaction with customer support, citing slow response times and unhelpful interactions. This lack of effective support exacerbates user frustration when dealing with technical issues or account problems.
Communication with them is awful, only emails and they respond three days later.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Data Loss
Users experience unexpected data loss due to account inactivity, with files being deleted without sufficient warning. This has led to significant dissatisfaction as users lose valuable data they believed was securely stored.
Slow Performance
The app suffers from slow performance, particularly during video playback and file downloads, causing frustration among users. This issue persists despite users having strong internet connections, indicating potential server-side inefficiencies.
Account Lock Issues
Users face account lockouts due to exceeding storage limits, with no ability to delete files to regain access unless they upgrade to a paid plan. This practice is perceived as predatory, trapping users into subscriptions.
Payment Problems
There are issues with the payment process, including difficulties in upgrading accounts and unexpected charges. Users report being unable to use certain payment methods and facing challenges in managing subscriptions.
App Crashes
Frequent app crashes and freezing disrupt user experience, particularly during file uploads and downloads. This instability undermines the app's reliability and frustrates users who rely on it for seamless file management.
Poor Customer Support
Users express dissatisfaction with customer support, citing slow response times and unhelpful interactions. This lack of effective support exacerbates user frustration when dealing with technical issues or account problems.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for free storage, but the inability to buy a permanent size increase and the introduction of ads is frustrating.
AzureGX
Week of July 23rd, 2025
I love the app for its security and speed, but the subscription model is a bit of a letdown. It could be easier to use and less buggy.
josht26
Week of July 23rd, 2025
The app is very useful for storing and sharing files, but the recent update has made it slow and unresponsive, which is disappointing.
MegaRegret
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for free storage, but the inability to buy a permanent size increase and the introduction of ads is frustrating.
Candice Wu
App Store
I love the app for its security and speed, but the subscription model is a bit of a letdown. It could be easier to use and less buggy.
Kelly Williams
Google Play
The app is very useful for storing and sharing files, but the recent update has made it slow and unresponsive, which is disappointing.
Koray Okumus
Google Play

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