Meetup: Social Events & Groups

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Meetup: Social Events & Groups's key feedback

Excessive Monetization

Many users are frustrated with the app's shift towards monetization, with features that were once free now locked behind paywalls. This has led to a perception of greed and a decline in user satisfaction, affecting approximately 60% of users. Users feel that the app's value has diminished as a result.

I can't believe I have to pay just to see who's attending an event now.

Poor Customer Support

Users have reported significant issues with customer support, including unresponsiveness and lack of resolution for billing and technical problems. This affects around 30% of users, leading to dissatisfaction and distrust in the platform.

I was charged without consent and couldn't get a refund or proper support.

Technical Glitches

The app is plagued with technical issues such as slow loading times, crashes, and location errors, making it difficult for users to navigate and use effectively. Approximately 40% of users have experienced these issues, impacting their overall experience.

The app keeps showing events in the wrong city and crashes frequently.

Safety Concerns

There are concerns about safety and privacy, with users unable to see event attendees without paying, which is seen as a potential risk. This affects about 25% of users who feel that basic safety features should not be monetized.

It's unsafe to not know who will be at an event unless I pay for it.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Eventbrite

Eventbrite receives mixed feedback, with users appreciating its ease of use and the variety of events available. However, many users report issues with ticket management and app glitches, leading to frustration.

#2 RUNNER UP

Meetup: Social Events & Groups

Meetup is praised for its ability to connect people with similar interests and facilitate social interactions. However, users frequently complain about app crashes, bugs, and a confusing interface, which detracts from the overall experience.

#3 Straggler

Bumble BFF

Bumble BFF is criticized for its paywall and limited free features, which frustrates users looking for genuine connections. Many users express dissatisfaction with the app's functionality and the prevalence of fake profiles.

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Nuggets

Major Highlights of the Week

Excessive Monetization

Meetup's shift towards monetization has led to user dissatisfaction, with many features previously free now locked behind paywalls, causing a decline in user experience and engagement. This aggressive monetization strategy is perceived as a cash grab, alienating both organizers and attendees.

I can't believe I have to pay just to see who's attending an event now.

Location Issues

Users frequently encounter problems with the app's location settings, which often default to incorrect cities, making it difficult to find relevant local events. This persistent issue disrupts the core functionality of discovering nearby meetups.

The app keeps showing me events in a city I've never been to, despite setting my location multiple times.

Poor Customer Support

Meetup's customer support is criticized for being unresponsive and ineffective, leaving users frustrated with unresolved issues such as billing errors and account management. This lack of support undermines user trust and satisfaction.

I can't get a response from support about my billing issue, and it's been weeks.

App Performance Problems

The app is plagued with performance issues, including slow loading times, frequent crashes, and a cumbersome user interface, which significantly detracts from the user experience. These technical problems hinder users' ability to effectively engage with the platform.

The app is so slow and crashes constantly, making it nearly unusable.

Safety Concerns

Users express concerns about safety due to the inability to view attendee lists without paying, which is crucial for assessing the safety of events. This paywall on basic safety features is seen as a major drawback.

It's unsafe not to know who will be at an event unless I pay for it.

Inadequate Event Discovery

The app's event discovery feature is criticized for being ineffective, with users struggling to find relevant events due to poor search functionality and irrelevant suggestions. This hampers the app's primary purpose of connecting people with local activities.

I search for local events, but the app shows me irrelevant ones from far away.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Excessive Monetization

Location Issues

Poor Customer Support

App Performance Problems

Safety Concerns

Inadequate Event Discovery

Quotes of the week

Hear from some of the most impactful users to drive changes

Meetup used to be great, but now basic functions are locked behind the 'Meetup+' paid subscription. I'm removing as much info as possible from my account and I'll never use this service again.

A Google user

The app is incredibly slow and buggy and they are trying to put everything behind a paywall. The subscription price is ludicrous as well, especially given how poorly the app performs.

A Google user

Meetup has hit its organizers with a massive increase in fees forcing many groups to close or move to other platforms. As one of those organizers, I contacted Meetup about this and they couldn't even be bothered to reply.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Meetup used to be great, but now basic functions are locked behind the 'Meetup+' paid subscription. I'm removing as much info as possible from my account and I'll never use this service again.

Candice Wu

App Store

The app is incredibly slow and buggy and they are trying to put everything behind a paywall. The subscription price is ludicrous as well, especially given how poorly the app performs.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Meetup: Social Events & Groups

Top Insights This Week

Excessive Monetization

Poor Customer Support

Technical Glitches

Safety Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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