Medium

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Medium's key feedback

Membership Paywall

A significant number of users express frustration with the paywall that restricts access to many articles, making it difficult for non-paying members to enjoy the platform fully. Approximately 20% of users mention this issue, indicating a need for more free content or alternative monetization strategies.

I can't read more than two paragraphs before hitting a paywall, which is frustrating as a student.

Technical Glitches

Users frequently report technical issues such as app crashes, login problems, and editing difficulties, which disrupt their experience. These glitches affect around 15% of users, suggesting a need for improved app stability and user interface enhancements.

The app keeps freezing and won't function properly, even after reinstalling.

Content Quality Concerns

Some users are dissatisfied with the quality of content, citing issues with AI-generated articles and clickbait titles. This affects about 10% of users, highlighting the need for better content curation and quality control.

The platform is now full of low-quality, AI-generated content that lacks substance.

Account and Payment Issues

A portion of users experience problems with account suspensions and payment processing, leading to dissatisfaction and distrust. Approximately 5% of users report these issues, indicating a need for clearer communication and resolution processes.

I paid for a membership, but my account was suspended without explanation, and I didn't receive my earnings.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Medium

Medium receives high praise for its user-friendly interface, diverse content, and opportunities for writers to earn money. However, some users express dissatisfaction with the limited access to articles without a subscription and recent changes to the homepage.

#2 RUNNER UP

Substack

Substack is appreciated for its independent journalism and community of writers, but users report issues with app stability, notifications, and customer support. Some users also express concerns about content moderation and the app's user interface.

#3 Straggler

WordPress

WordPress is valued for its ease of use in creating websites and blogs, but users frequently encounter technical issues, such as app crashes and difficulties with customer support. The platform's recent updates and lack of certain features have also been points of frustration.

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Nuggets

Major Highlights of the Week

Notification Overload

Users are frustrated with mandatory content selections and excessive notifications, which disrupt their reading experience and force them to use the app for commenting. This creates a barrier to seamless content engagement across devices.

I can't comment on content from my phone without the app, which is annoying.

Editing Glitches

The app's editing features are plagued by bugs, such as the 'ALL CAPS' glitch and issues with returning published stories to draft form, which hinder the writing process and cause stress for users. These technical issues compromise the app's usability for content creators.

The ALL CAPS glitch makes all text appear capitalized, which is frustrating.

Content Paywall

The prevalence of paywalled content limits access for non-paying users, leading to dissatisfaction and a perception of the app as a 'pay-to-use' system. This restricts the discovery of new content and diminishes the app's value for users who cannot afford a subscription.

Most articles are paywalled, making it hard to read freely.

Account Suspension

Users report account suspensions without clear explanations, especially after earning money, which raises concerns about transparency and fairness in the Medium Partner Program. This undermines trust and discourages content creation on the platform.

My account was suspended after earning money, with no clear reason given.

Persistent login problems prevent users from accessing the app, even when they can log in via the website, leading to frustration and reduced engagement. This technical barrier affects the overall user experience and limits app functionality.

I can't log in to the app, but the website works fine.

Language Limitations

The app lacks multilingual support and content filtering by language, which limits accessibility for non-English speakers and those seeking content in specific languages. This gap in localization reduces the app's global appeal and usability.

I can't change the app language, which is frustrating for non-English speakers.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Overload

Editing Glitches

Content Paywall

Account Suspension

Language Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

Medium is a great platform for writers who want to share real, raw, and impactful thoughts without distraction. The interface is clean, writing feels smooth, and the community is serious about content — not just trends. I just published my first post and it felt empowering. However, the tag editing experience after publishing could be more user-friendly. If you're a serious writer or reader — this is your zone.

A Google user

I don't want to be annoyed with content notifications on my phone. My content selections are what other apps take care of on my laptop. Plus, it didn't even show existing selections from my account. Either way, you cannot continue into the app after installing and logging in without making selections, and you can't comment on content from your phone without the app. #fail

hbrof

This app and service are annoying as hell. It's impossible to give important feedback. It's the opposite of user-friendly. I've had to work very hard to report a serious concern about an author's credentials. At the center of it, the majority of the articles lack substance, and despite many having used AI to write them, somehow manage to still be poorly written. The fee isn't that high, but I question the value of even that small amount. Not recommended.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Medium

Top Insights This Week

Membership Paywall

Technical Glitches

Content Quality Concerns

Account and Payment Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts