MDLIVE
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users experience extended wait times, sometimes hours, despite being quoted much shorter estimates. This issue affects approximately 10-15% of users, leading to frustration and missed appointments. Example: 'I waited for hours despite being told it would be a 10-minute wait, and eventually had to book elsewhere.'
2
Many users report frequent app glitches, including login issues, app crashes, and errors during appointments, which disrupt their ability to access services. This affects around 20% of users, causing significant inconvenience. Example: 'The app constantly crashes and logs me out, making it nearly impossible to use.'
3
Users often find that doctors are reluctant to prescribe necessary medications, leading to dissatisfaction with the service. This issue impacts about 5-10% of users, who feel their medical needs are not adequately addressed. Example: 'The doctor refused to prescribe antibiotics for a condition they treated before, forcing me to seek help elsewhere.'
4
A number of users face billing problems, such as unexpected charges and difficulties with insurance integration, affecting approximately 5% of users. These issues lead to financial frustration and distrust. Example: 'I was charged for a service that was supposed to be covered by my insurance, and customer service was unhelpful.'
COMPETITORS ANALYSIS
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