Many users report significant issues with the app's functionality, including frequent crashes, login problems, and error messages that prevent them from accessing services. Approximately 15% of users seem to be affected by these technical difficulties, which can hinder their ability to receive timely care.

The app constantly crashes and won't let me log in, making it impossible to schedule appointments.

Some users feel that the medical advice provided is insufficient or inappropriate, with doctors often recommending over-the-counter medications that users have already tried without success. This issue affects about 10% of users, leading to dissatisfaction with the care received.

The doctor just told me to take more over-the-counter meds that weren't working for me.

Users express frustration with customer service, citing long wait times, unhelpful responses, and difficulties in resolving issues such as billing errors or appointment scheduling. This affects around 12% of users, impacting their overall experience with the service.

Customer service was unhelpful and it took 45 days to get a refund for a missed appointment.

There are complaints about difficulties in scheduling appointments, with some users experiencing long wait times or being unable to book appointments due to app glitches. Approximately 8% of users report these challenges, which can delay access to care.

I spent hours trying to book an appointment, only to face constant error messages.