McAfee Security: Privacy & VPN

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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McAfee Security: Privacy & VPN

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of McAfee Security: Privacy & VPN's key feedback

1

Subscription Issues

Many users face difficulties with subscription management, including problems with cancellation and unexpected renewals. Approximately 15% of users report issues with subscriptions not being canceled despite attempts, leading to frustration and financial inconvenience.

2

Compatibility Problems

A significant number of users experience compatibility issues with their devices, particularly older models, leading to app malfunctions or inability to use the app. This affects around 10% of users, who find the app incompatible with their devices after updates.

3

VPN Connectivity Issues

Users frequently report problems with the VPN feature, such as frequent disconnections and inability to connect, which undermines the app's reliability. About 12% of users mention persistent VPN issues that affect their browsing experience.

4

Customer Support Challenges

Users express dissatisfaction with customer support, citing unhelpful responses and difficulty in resolving issues. Approximately 8% of users report that support interactions are frustrating and do not lead to satisfactory solutions.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Avast One
Avast One receives high praise for its reliable free VPN and security features, with users appreciating its ease of use and effectiveness in protecting devices. However, some users report issues with app performance and connectivity, particularly with the VPN.

#2 RUNNER UP

McAfee Security: Privacy & VPN
McAfee Security receives mixed feedback, with many users praising its comprehensive protection and ease of use, while others express frustration over subscription issues, app crashes, and difficulties with customer support. Despite these issues, it remains a trusted choice for many users.

#3 Straggler

Norton 360: Mobile Security
Norton 360 faces criticism for frequent VPN disconnections and app performance issues, with users reporting difficulties in maintaining a stable connection and frustration with customer support. Despite these challenges, some users still find value in its security features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Avast One
#1 Users Choice
Avast One receives high praise for its reliable free VPN and security features, with users appreciating its ease of use and effectiveness in protecting devices. However, some users report issues with app performance and connectivity, particularly with the VPN.
McAfee Security: Privacy & VPN
#2 Runner-up
McAfee Security receives mixed feedback, with many users praising its comprehensive protection and ease of use, while others express frustration over subscription issues, app crashes, and difficulties with customer support. Despite these issues, it remains a trusted choice for many users.
Norton 360: Mobile Security
#3 Straggler
Norton 360 faces criticism for frequent VPN disconnections and app performance issues, with users reporting difficulties in maintaining a stable connection and frustration with customer support. Despite these challenges, some users still find value in its security features.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users experience discrepancies between subscription status in the app and their actual subscription, leading to frustration and threats of escalation. This issue highlights a critical gap in subscription management and user communication within the app.
Login Issues
Some users encounter a blank screen when attempting to log in, preventing access to the app's features. This technical glitch undermines user experience and trust in the app's reliability.
The app won't show the login page, just a blank white screen.
Email Compatibility
The app's email protection feature does not support all email providers, limiting its utility for users with non-mainstream email addresses. This limitation reduces the perceived value of the app's security offerings.
McAfee only protects Yahoo and Gmail, not my email addresses.
App Compatibility
The app is not compatible with certain devices, leading to user dissatisfaction and inability to use the service they paid for. This compatibility issue is a significant barrier to user retention and satisfaction.
The app is no longer compatible with my Samsung Galaxy Note 8.
Scam Detection Failure
Users report receiving scam emails without alerts from McAfee, resulting in identity theft and loss of trust in the app's protective capabilities. This failure in scam detection is a critical flaw in the app's core promise of security.
I received scam emails and no alerts from McAfee, leading to identity theft.
Uninstall Difficulties
Users face challenges uninstalling the app, which continues to drain battery and run in the background. This issue reflects poorly on the app's usability and can lead to negative perceptions of the brand.
The app is frozen and drains my battery, but I can't uninstall it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users experience discrepancies between subscription status in the app and their actual subscription, leading to frustration and threats of escalation. This issue highlights a critical gap in subscription management and user communication within the app.
Login Issues
Some users encounter a blank screen when attempting to log in, preventing access to the app's features. This technical glitch undermines user experience and trust in the app's reliability.
Email Compatibility
The app's email protection feature does not support all email providers, limiting its utility for users with non-mainstream email addresses. This limitation reduces the perceived value of the app's security offerings.
App Compatibility
The app is not compatible with certain devices, leading to user dissatisfaction and inability to use the service they paid for. This compatibility issue is a significant barrier to user retention and satisfaction.
Scam Detection Failure
Users report receiving scam emails without alerts from McAfee, resulting in identity theft and loss of trust in the app's protective capabilities. This failure in scam detection is a critical flaw in the app's core promise of security.
Uninstall Difficulties
Users face challenges uninstalling the app, which continues to drain battery and run in the background. This issue reflects poorly on the app's usability and can lead to negative perceptions of the brand.

Quotes of the week

Hear from some of the most impactful users to drive changes

McAfee's app blocks my banking sites, forcing me to disable it to access them. This is frustrating and needs fixing.
A Google user
I can't log into the app; it just shows a blank screen. This has been an ongoing issue, and I'm considering switching to another service.
Harleyquinnfan
The VPN keeps disconnecting, and I have to manually reconnect it multiple times a day. This is inconvenient and needs a permanent fix.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
McAfee's app blocks my banking sites, forcing me to disable it to access them. This is frustrating and needs fixing.
Candice Wu
App Store
I can't log into the app; it just shows a blank screen. This has been an ongoing issue, and I'm considering switching to another service.
Kelly Williams
Google Play
The VPN keeps disconnecting, and I have to manually reconnect it multiple times a day. This is inconvenient and needs a permanent fix.
Koray Okumus
Google Play

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