MBNA Mobile App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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MBNA Mobile App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MBNA Mobile App's key feedback

1

App Crashes

A significant number of users report that the app crashes or fails to open after updates, rendering it unusable. Approximately 10% of users seem to be affected by this issue, leading to frustration and inability to access their accounts.

After the latest update, the app crashes and shuts down shortly after opening.

2

Login Issues

Users frequently encounter problems with logging in, particularly with the memorable information step, which prevents them from accessing the app. This issue affects around 8% of users, causing significant inconvenience.

Couldn't even register. Got stuck at the memorable information step.

3

Payment Difficulties

Some users experience challenges when trying to make payments through the app, with errors or the app not redirecting properly to banking apps. This affects about 5% of users, leading to delays and potential late fees.

Trying to make a payment is awful. They suddenly decide the phone you have used for 2 years to make payments isn't safe enough to use.

4

Technical Glitches

Technical errors, such as authentication loops and device recognition issues, are common, affecting approximately 7% of users. These glitches prevent users from completing transactions or accessing features.

App is not working on GrapheneOS, which is quite ironic when you know that this system is more secure than any other stock Android.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

MBNA Mobile App
The MBNA Mobile App receives mixed feedback. Many users praise its ease of use, quick navigation, and efficient payment features. However, others criticize it for frequent login issues, app crashes, and lack of certain functionalities, leading to frustration.

#2 RUNNER UP

Barclaycard
Barclaycard is often praised for its user-friendly interface and reliable performance. Users appreciate the seamless integration with banking services and the app's ability to provide detailed transaction information. However, some users have reported occasional technical glitches.

#3 Straggler

American Express
American Express is highly regarded for its robust security features and comprehensive account management tools. Users commend the app for its intuitive design and the ability to easily track spending and rewards. Some users, however, mention occasional slow updates and minor bugs.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
MBNA Mobile App
#1 Users Choice
The MBNA Mobile App receives mixed feedback. Many users praise its ease of use, quick navigation, and efficient payment features. However, others criticize it for frequent login issues, app crashes, and lack of certain functionalities, leading to frustration.
Barclaycard
#2 Runner-up
Barclaycard is often praised for its user-friendly interface and reliable performance. Users appreciate the seamless integration with banking services and the app's ability to provide detailed transaction information. However, some users have reported occasional technical glitches.
American Express
#3 Straggler
American Express is highly regarded for its robust security features and comprehensive account management tools. Users commend the app for its intuitive design and the ability to easily track spending and rewards. Some users, however, mention occasional slow updates and minor bugs.

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Nuggets

Major Highlights of the Week

Authentication Loop
Users are stuck on the 'Authenticating your device' screen, preventing access to the app. This issue persists even after reinstalling the app, causing significant frustration.
The app is stuck on 'Authenticating your device' and won't let me log in.
Memorable Info Bug
The app fails to allow users to re-enter their memorable information during registration, blocking account setup. This bug is a critical barrier to new user onboarding.
I can't proceed past the memorable information step as it won't let me re-enter it.
Update Crashes
Recent updates have caused the app to crash or not open at all, rendering it unusable for many users. This has led to increased dissatisfaction and potential account closures.
After the latest update, the app crashes and shuts down shortly after opening.
Payment Process Issues
Users experience difficulties making payments due to app errors and redirections, leading to failed transactions and potential late fees. This undermines the app's core functionality.
Trying to make a payment is awful; the app doesn't redirect properly.
Fingerprint Login Failure
Fingerprint login functionality has stopped working for some users, forcing them to use less convenient methods. This issue affects user experience and app security perception.
Fingerprint login used to work, now it does not, no matter what I try.
Device Compatibility Problems
The app incorrectly identifies some devices as rooted or jailbroken, blocking access. This misidentification affects user trust and app usability.
The app reports my device as rooted when it is not, preventing use.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Authentication Loop
Users are stuck on the 'Authenticating your device' screen, preventing access to the app. This issue persists even after reinstalling the app, causing significant frustration.
Memorable Info Bug
The app fails to allow users to re-enter their memorable information during registration, blocking account setup. This bug is a critical barrier to new user onboarding.
Update Crashes
Recent updates have caused the app to crash or not open at all, rendering it unusable for many users. This has led to increased dissatisfaction and potential account closures.
Payment Process Issues
Users experience difficulties making payments due to app errors and redirections, leading to failed transactions and potential late fees. This undermines the app's core functionality.
Fingerprint Login Failure
Fingerprint login functionality has stopped working for some users, forcing them to use less convenient methods. This issue affects user experience and app security perception.
Device Compatibility Problems
The app incorrectly identifies some devices as rooted or jailbroken, blocking access. This misidentification affects user trust and app usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great when it works, but I've been hit with 'technical issues' messages when trying to log in, and the credit score feature has never worked for me.
Stappin78
After the latest update, the app crashes and shuts down shortly after opening. Impossible to use now. Time to close my account.
Graham1963
The function to turn off and on credit card freezes seems to have stopped working with the phone in lockdown mode. Please fix. Used to work.
95kgs

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great when it works, but I've been hit with 'technical issues' messages when trying to log in, and the credit score feature has never worked for me.
Candice Wu
App Store
After the latest update, the app crashes and shuts down shortly after opening. Impossible to use now. Time to close my account.
Kelly Williams
Google Play
The function to turn off and on credit card freezes seems to have stopped working with the phone in lockdown mode. Please fix. Used to work.
Koray Okumus
Google Play

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