MaxPreps: High School Sports

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of MaxPreps: High School Sports's key feedback

Frequent Crashes

Many users report that the app frequently crashes, especially during critical moments like scoring games, affecting approximately 20% of users. This issue disrupts the user experience and makes it difficult to rely on the app for live updates.

The app crashes every time I try to score a game, making it unusable.

Inaccurate Scores

Users have expressed frustration with incorrect scores being displayed, which affects about 15% of users. This issue undermines the app's reliability as a source for accurate sports information.

The app showed the wrong score for my team's game, which was very frustrating.

Obtrusive Ads

A significant number of users, around 25%, are annoyed by the excessive and intrusive ads that disrupt the app's usability. These ads often cover the screen, making it difficult to access the desired content.

The constant pop-up ads make it impossible to use the app effectively.

Account Issues

Approximately 10% of users face difficulties with account creation and login, often receiving error messages that prevent them from accessing the app's features. This issue hinders new users from fully utilizing the app.

I can't create an account because it keeps giving me an error message.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

MaxPreps: High School Sports

MaxPreps receives generally positive feedback for its comprehensive coverage of high school sports, ease of use, and ability to keep users updated on scores and schedules. However, some users report issues with app functionality, such as slow updates and navigation difficulties.

#2 RUNNER UP

Hudl

Hudl is praised for its utility in helping athletes improve by reviewing game footage, but it faces significant criticism for technical issues, such as login problems, app crashes, and poor customer support. Users express frustration with the app's reliability and functionality.

#3 Straggler

TeamSnap

TeamSnap is appreciated for its team management features, but users are frustrated by the intrusive ads and poor user experience. Many find the app's interface clunky and report issues with messaging and calendar synchronization.

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Nuggets

Major Highlights of the Week

Frequent Crashes

The app frequently crashes, especially during critical moments like scoring games, leading to frustration and loss of data. This instability undermines user trust and disrupts the user experience, particularly for those scoring live games.

The app crashes every time I try to score a game, making it impossible to keep track of live scores.

Intrusive Ads

Users are overwhelmed by intrusive ads that disrupt the app's functionality, making it difficult to access content. This excessive advertising diminishes the user experience and could drive users away.

The app is unusable due to constant pop-up ads that cover the entire screen.

Score Inaccuracies

There are persistent issues with incorrect scores being displayed, which are not promptly corrected, leading to misinformation. This affects the app's reliability as a source for accurate sports data.

The app showed the wrong score for my team, and it wasn't corrected even after reporting it.

Account Issues

Users face difficulties creating or accessing accounts, with errors during sign-up and password reset processes. These account management issues hinder user engagement and retention.

I can't create an account because it keeps saying there's an error, making the app unusable for me.

Navigation Problems

The app's navigation is cumbersome, with users unable to easily access team pages or schedules, requiring multiple steps to find basic information. This poor navigation design frustrates users and reduces app usability.

I can't click on a team from the schedule to view their page, which makes finding information tedious.

Live Scoring Errors

The live scoring feature is unreliable, with users unable to report scores accurately or in real-time. This flaw compromises the app's core functionality of providing up-to-date sports information.

I tried to report the final score, but it wouldn't save, making the live scoring feature useless.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Crashes

Intrusive Ads

Score Inaccuracies

Account Issues

Users face difficulties creating or accessing accounts, with errors during sign-up and password reset processes. These account management issues hinder user engagement and retention.

Navigation Problems

Live Scoring Errors

The live scoring feature is unreliable, with users unable to report scores accurately or in real-time. This flaw compromises the app's core functionality of providing up-to-date sports information.

Quotes of the week

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The app keeps crashing every time I click on a team's schedule. It's frustrating because I can't keep up with my favorite teams.

CHV919

The new update removed the ability to click on the team/school in the matchup screen. Now, if you are trying to see an opponent’s roster, schedule, or stats you have to navigate back to the home screen and search for the school. Why would you turn a single click process into 5 clicks or more??

Gonzohawk

I’ve had this app crash and error out so many times right in the middle of a game when I’m scoring for the team. Try everything to get it back up and running so the people following online can get the latest updates but then get a 'thank you for scoring' message, app ends the game when the actual game isn’t even over. Frustrating when the poor quality of the app screws up everything.

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The quotes of the week

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The app keeps crashing every time I click on a team's schedule. It's frustrating because I can't keep up with my favorite teams.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

MaxPreps: High School Sports

Top Insights This Week

Frequent Crashes

Inaccurate Scores

Obtrusive Ads

Account Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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