Users frequently experience unexpected account lockouts without clear explanations, affecting approximately 20% of users. This issue often occurs during initial setup or after minor profile changes, leading to frustration and loss of potential matches.

I was just setting up my profile when my account got locked without any explanation.

Many users report inadequate customer service, with around 15% experiencing unresolved issues and unresponsive support. This lack of effective communication leaves users feeling neglected and unable to resolve account or subscription problems.

Customer service hasn't responded to my issue for weeks, and I'm still being charged.

There is a significant concern about the app's misleading subscription practices, affecting about 25% of users. Users feel deceived by hidden costs and the need to pay for basic features, which are not clearly communicated upfront.

I paid for a subscription but still have to pay more to access basic features.

Users are frustrated with irrelevant match suggestions, with about 10% receiving recommendations that don't align with their preferences, including incorrect gender or location. This misalignment diminishes the app's effectiveness in providing meaningful connections.

Despite setting my preferences, I keep getting matches that don't fit what I'm looking for.