Marshmallow Insurance
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report unexpected policy cancellations without clear explanations, often accompanied by high cancellation fees. Approximately 20% of users seem to be affected by this issue, leading to frustration and distrust. Example: 'My policy was canceled without any reason, and I was charged a £130 cancellation fee.'
2
A significant number of users express dissatisfaction with the customer support, citing long wait times and unresponsive chat services. This issue affects around 25% of users, who find it difficult to resolve their issues promptly. Example: 'I waited over 3 hours for a response on live chat with no reply.'
3
Users frequently encounter issues with the app, such as login problems, verification code failures, and inability to update details. Approximately 15% of users report these technical difficulties, which hinder their ability to manage their policies effectively. Example: 'The app won't let me log in, and I can't update my details.'
4
Several users report sudden and significant increases in their premiums without clear justification, affecting about 10% of the user base. This leads to dissatisfaction and a sense of being overcharged. Example: 'My renewal quote was £720 more than last year without any reason.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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