Macy's: Online Shopping & Save

User Experience Report

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Macy's: Online Shopping & Save

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Macy's: Online Shopping & Save's key feedback

1

Payment Issues

Many users experience difficulties with payment processing, including issues with credit card and PayPal transactions, affecting approximately 15% of users. This problem often leads to frustration and abandoned purchases.

I can't add my credit card or use PayPal to complete my purchase.

2

App Crashes

Frequent app crashes and freezing are reported by users, making the app unusable for about 10% of them. This issue disrupts the shopping experience and forces users to switch to the website.

The app crashes every time I open it, making it impossible to shop.

3

Rewards and Discounts

Users report problems with applying rewards and discounts, with about 8% of users unable to use their Star Rewards or see discounts reflected in their cart. This leads to dissatisfaction and missed savings.

My Star Rewards didn't apply to my purchase, even though I had enough points.

4

Inventory and Availability

Approximately 12% of users face issues with inventory discrepancies, where items appear available but are out of stock when added to the cart. This inconsistency frustrates users and affects their trust in the app.

Everything I try to add to my cart shows as out of stock, even though it says available.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Macy's: Online Shopping & Save
Macy's app receives mixed feedback. Users appreciate its ease of use, seamless navigation, and the convenience of shopping and managing rewards. However, some users report technical issues such as frequent logins, app crashes, and problems with order processing.

#2 RUNNER UP

Amazon Shopping
Amazon's app is praised for its vast selection and convenience, but users express frustration with technical glitches, slow load times, and customer service issues. Many users are dissatisfied with recent updates and the lack of features like dark mode.

#3 Straggler

Walmart Shopping & Grocery
Walmart's app is appreciated for its ease of use and convenience, especially for grocery shopping and delivery. However, users report issues with order processing, technical glitches, and delivery inaccuracies, leading to frustration with the service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Macy's: Online Shopping & Save
#1 Users Choice
Macy's app receives mixed feedback. Users appreciate its ease of use, seamless navigation, and the convenience of shopping and managing rewards. However, some users report technical issues such as frequent logins, app crashes, and problems with order processing.
Amazon Shopping
#2 Runner-up
Amazon's app is praised for its vast selection and convenience, but users express frustration with technical glitches, slow load times, and customer service issues. Many users are dissatisfied with recent updates and the lack of features like dark mode.
Walmart Shopping & Grocery
#3 Straggler
Walmart's app is appreciated for its ease of use and convenience, especially for grocery shopping and delivery. However, users report issues with order processing, technical glitches, and delivery inaccuracies, leading to frustration with the service.

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Nuggets

Major Highlights of the Week

Rewards Account Issues
Customers are experiencing problems with their rewards accounts, leading to missed rewards and unresolved issues despite attempts to contact support. This indicates a potential flaw in the rewards tracking system that could affect customer loyalty.
Macy's messed up my rewards account, and now I don't earn any rewards on my purchases.
Price Discrepancies
There are instances where the app displays a discounted price, but the price increases when items are added to the cart. This inconsistency can lead to customer distrust and potential legal issues regarding false advertising.
Posted as $28.00 discounted price but when added to purchase it showed as $65.00.
Checkout and Payment Failures
Users face difficulties during checkout, including inability to add credit cards or complete payments, which disrupts the purchasing process and may lead to abandoned carts.
Can't add credit card.
App Crashes and Freezes
Frequent app crashes and freezing issues are reported, making it difficult for users to complete transactions or even navigate the app, which severely impacts the user experience.
App kept crashing.
Shipping and Availability Issues
Customers report that items are often shown as unavailable for shipping or pickup, even when they are available on the website, indicating a synchronization issue between the app and inventory systems.
Everything I try to add to my bag shows 'sorry, out of stock'.
Location and Login Problems
The app has issues with location permissions and login processes, causing frustration as users are unable to access their accounts or proceed with shopping, which could deter app usage.
App can't get past location permission, it freezes on the setting.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Rewards Account Issues
Customers are experiencing problems with their rewards accounts, leading to missed rewards and unresolved issues despite attempts to contact support. This indicates a potential flaw in the rewards tracking system that could affect customer loyalty.
Price Discrepancies
There are instances where the app displays a discounted price, but the price increases when items are added to the cart. This inconsistency can lead to customer distrust and potential legal issues regarding false advertising.
Checkout and Payment Failures
Users face difficulties during checkout, including inability to add credit cards or complete payments, which disrupts the purchasing process and may lead to abandoned carts.
App Crashes and Freezes
Frequent app crashes and freezing issues are reported, making it difficult for users to complete transactions or even navigate the app, which severely impacts the user experience.
Shipping and Availability Issues
Customers report that items are often shown as unavailable for shipping or pickup, even when they are available on the website, indicating a synchronization issue between the app and inventory systems.
Location and Login Problems
The app has issues with location permissions and login processes, causing frustration as users are unable to access their accounts or proceed with shopping, which could deter app usage.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps crashing and freezing, making it unusable. I can't even select location permissions, and it locks my system up completely. This needs urgent fixing.
A Google user
Week of July 22nd, 2025
Macy's app is easy to use and offers great deals, rewards, and quick shopping options. It's perfect for finding the right size and a wider variety of products.
Somigue
Week of July 22nd, 2025
I love shopping at Macy's, but the app has issues with syncing orders and payment methods. I've faced problems with orders not being fulfilled and customer service being unresponsive.
A Google user
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app keeps crashing and freezing, making it unusable. I can't even select location permissions, and it locks my system up completely. This needs urgent fixing.
Candice Wu
App Store
Macy's app is easy to use and offers great deals, rewards, and quick shopping options. It's perfect for finding the right size and a wider variety of products.
Kelly Williams
Google Play
I love shopping at Macy's, but the app has issues with syncing orders and payment methods. I've faced problems with orders not being fulfilled and customer service being unresponsive.
Koray Okumus
Google Play

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