Macy's: Online Shopping & Save

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Macy's: Online Shopping & Save

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Macy's: Online Shopping & Save's key feedback

1

Login Issues

A significant number of users, approximately 15%, report difficulties logging into their accounts, with the app failing to recognize correct credentials or freezing on the login screen. This issue is causing frustration and preventing users from accessing their accounts effectively.

I can't log into my account; even after changing my password, the app still doesn't recognize it.

2

App Crashes

Around 10% of users experience frequent app crashes and freezing, which disrupts their shopping experience. This technical instability is a major inconvenience, leading to dissatisfaction and potential loss of sales.

The app keeps crashing every few seconds, making it unusable.

3

Checkout Problems

Approximately 12% of users face issues during the checkout process, such as payment errors, inability to apply discounts, or items disappearing from the cart. These problems hinder the completion of purchases and frustrate customers.

The checkout page doesn't allow me to adjust quantities or apply my gift card, making it difficult to complete my purchase.

4

Item Availability Errors

About 8% of users report that items shown as available become unavailable when added to the cart, causing confusion and disappointment. This inconsistency between the app and actual stock levels is a significant pain point.

Every item I try to add to my cart says it's unavailable, even though it shows as available on the website.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Target
Target receives high praise for its convenient shopping experience, particularly the drive-up and delivery services, which users find efficient and time-saving. However, some users report issues with app performance, such as lagging and unnecessary pop-ups during the shopping process.

#2 RUNNER UP

Macy's: Online Shopping & Save
Macy's app is appreciated for its ease of use, smooth navigation, and the convenience of shopping from home. Users enjoy the sales alerts and the ability to track orders, but some experience technical issues like app crashes and slow loading times, which can hinder the shopping experience.

#3 Straggler

Walmart Shopping & Grocery
Walmart is favored for its reliable delivery service and competitive pricing, especially for grocery items. Users appreciate the convenience of having heavy items delivered, but some encounter issues with order cancellations and app performance, which can be frustrating.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Target
#1 Users Choice
Target receives high praise for its convenient shopping experience, particularly the drive-up and delivery services, which users find efficient and time-saving. However, some users report issues with app performance, such as lagging and unnecessary pop-ups during the shopping process.
Macy's: Online Shopping & Save
#2 Runner-up
Macy's app is appreciated for its ease of use, smooth navigation, and the convenience of shopping from home. Users enjoy the sales alerts and the ability to track orders, but some experience technical issues like app crashes and slow loading times, which can hinder the shopping experience.
Walmart Shopping & Grocery
#3 Straggler
Walmart is favored for its reliable delivery service and competitive pricing, especially for grocery items. Users appreciate the convenience of having heavy items delivered, but some encounter issues with order cancellations and app performance, which can be frustrating.

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Nuggets

Major Highlights of the Week

Address Mismatch
The app fails to update shipping addresses correctly, leading to orders being sent to outdated addresses despite user updates. This issue undermines user trust in the app's reliability for order management.
I updated my address, but my order was still sent to an old address.
Discount Deception
Promised discounts and offers are not applied at checkout, causing frustration and a sense of deceit among users. This inconsistency in promotional application damages the perceived value of the app's offers.
I was promised a 20% discount, but it wasn't applied at checkout.
App Crashes
Frequent app crashes and slow performance hinder the shopping experience, leading to user dissatisfaction and potential loss of sales. These technical issues need urgent resolution to maintain user engagement.
The app crashes every time I try to check my order status.
Login Issues
Users face persistent login problems, including incorrect password recognition and inability to reset passwords, which obstructs access to their accounts. This barrier to entry can deter users from using the app.
I can't log into my account despite resetting my password multiple times.
Unavailable Items
Items frequently appear as unavailable when added to the cart, despite being shown as in stock, leading to a frustrating shopping experience. This discrepancy between inventory display and actual availability needs addressing.
Every item I try to add to my cart says it's unavailable.
Payment Glitches
The app's payment system is unreliable, with issues like incorrect card recognition and failed transactions, causing user frustration and potential loss of sales. Streamlining the payment process is crucial for user retention.
My payment was declined, but my card was still charged.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Address Mismatch
The app fails to update shipping addresses correctly, leading to orders being sent to outdated addresses despite user updates. This issue undermines user trust in the app's reliability for order management.
Discount Deception
Promised discounts and offers are not applied at checkout, causing frustration and a sense of deceit among users. This inconsistency in promotional application damages the perceived value of the app's offers.
App Crashes
Frequent app crashes and slow performance hinder the shopping experience, leading to user dissatisfaction and potential loss of sales. These technical issues need urgent resolution to maintain user engagement.
Login Issues
Users face persistent login problems, including incorrect password recognition and inability to reset passwords, which obstructs access to their accounts. This barrier to entry can deter users from using the app.
Unavailable Items
Items frequently appear as unavailable when added to the cart, despite being shown as in stock, leading to a frustrating shopping experience. This discrepancy between inventory display and actual availability needs addressing.
Payment Glitches
The app's payment system is unreliable, with issues like incorrect card recognition and failed transactions, causing user frustration and potential loss of sales. Streamlining the payment process is crucial for user retention.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very slow and often crashes, making it difficult to shop. Please fix these issues to improve the user experience.
MedImpact customer
I thought I was going to get $20 off today if I spent over $100 and I installed my Macy’s app. Well, that was a lie. Very frustrating. Won’t shop here again.
Fan in Houston
The app doesn't support iPad scaling where it is nicer to shop on a larger screen. Please make the app compatible with iPads.
JMT 814

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very slow and often crashes, making it difficult to shop. Please fix these issues to improve the user experience.
Candice Wu
App Store
I thought I was going to get $20 off today if I spent over $100 and I installed my Macy’s app. Well, that was a lie. Very frustrating. Won’t shop here again.
Kelly Williams
Google Play
The app doesn't support iPad scaling where it is nicer to shop on a larger screen. Please make the app compatible with iPads.
Koray Okumus
Google Play

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