Macy's: Online Shopping & Save
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 15%, report difficulties logging into their accounts, with the app failing to recognize correct credentials or freezing on the login screen. This issue is causing frustration and preventing users from accessing their accounts effectively.
2
Around 10% of users experience frequent app crashes and freezing, which disrupts their shopping experience. This technical instability is a major inconvenience, leading to dissatisfaction and potential loss of sales.
3
Approximately 12% of users face issues during the checkout process, such as payment errors, inability to apply discounts, or items disappearing from the cart. These problems hinder the completion of purchases and frustrate customers.
4
About 8% of users report that items shown as available become unavailable when added to the cart, causing confusion and disappointment. This inconsistency between the app and actual stock levels is a significant pain point.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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