Lyst: Fashion Shopping

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Lyst: Fashion Shopping

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Lyst: Fashion Shopping's key feedback

1

Misleading Pricing

A significant number of users, approximately 15%, report that the app displays misleading prices. They find that the prices shown in the app differ from those on the seller's site, often being higher when they attempt to make a purchase. This discrepancy leads to frustration and a sense of being misled.

The app shows a lower price, but when I try to buy, the actual price is much higher.

2

Order and Shipping Issues

Around 10% of users experience issues with order confirmations and shipping. They report not receiving confirmation emails or updates on their orders, leading to uncertainty about their purchases. This lack of communication affects their trust in the app.

I ordered items but never received a confirmation or shipping update, leaving me unsure about my purchase.

3

Poor App Functionality

Approximately 12% of users find the app's functionality lacking. They encounter issues such as the inability to filter by size or color, and the app often crashes or freezes, making it difficult to use effectively.

The app crashes frequently and lacks basic filters like size and color, making it hard to find what I want.

4

Currency and Regional Limitations

About 8% of users are frustrated by the app's inability to support multiple currencies or regions. They find it difficult to shop in their local currency or face restrictions based on their location, which limits their shopping experience.

I can't shop using my local currency, and the app doesn't support my region, making it hard to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ASOS
ASOS receives mixed feedback with many users praising its wide selection, easy returns, and affordability. However, there are complaints about poor customer service, issues with shipping, and difficulties with the app's navigation.

#2 RUNNER UP

Lyst: Fashion Shopping
Lyst is appreciated for its wide selection and ability to find good deals, but users frequently criticize the app for lacking essential filters like size and gender, and for technical issues such as slow performance and misleading prices.

#3 Straggler

Farfetch
Farfetch is praised for its selection and fast shipping, but many users report issues with customer service, misleading promotions, and problems with order fulfillment, leading to a perception of inconsistency and unreliability.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ASOS
#1 Users Choice
ASOS receives mixed feedback with many users praising its wide selection, easy returns, and affordability. However, there are complaints about poor customer service, issues with shipping, and difficulties with the app's navigation.
Lyst: Fashion Shopping
#2 Runner-up
Lyst is appreciated for its wide selection and ability to find good deals, but users frequently criticize the app for lacking essential filters like size and gender, and for technical issues such as slow performance and misleading prices.
Farfetch
#3 Straggler
Farfetch is praised for its selection and fast shipping, but many users report issues with customer service, misleading promotions, and problems with order fulfillment, leading to a perception of inconsistency and unreliability.

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Nuggets

Major Highlights of the Week

Misleading Prices
Users encounter discrepancies between advertised prices and actual prices upon checkout, leading to frustration and distrust. This issue undermines the app's credibility and can deter future purchases.
The app shows a low price, but when I try to buy, the price is much higher.
Order Tracking Issues
Customers report a lack of order confirmation and tracking information, causing anxiety about their purchases. This gap in communication can lead to negative perceptions of reliability and customer service.
I ordered items but received no email confirmation or tracking details.
Size and Stock Notifications
The app fails to notify users about the availability of their preferred sizes, leading to irrelevant notifications. This inefficiency reduces user satisfaction and the perceived usefulness of the app.
I keep getting notifications for items not in my size, which is frustrating.
App Functionality Problems
Users experience frequent app crashes and navigation issues, such as losing their place in product lists. These technical problems hinder the shopping experience and can lead to app abandonment.
The app crashes often and doesn't retain my place when browsing products.
Currency and Region Limitations
The app does not support currency changes or regional shopping preferences, limiting its usability for international users. This oversight can alienate potential customers from different regions.
I can't change the currency, so I deleted the app.
Account Management Frustrations
Users face difficulties with account management, such as resetting passwords and deleting accounts. These issues create barriers to app usage and can lead to user attrition.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Misleading Prices
Users encounter discrepancies between advertised prices and actual prices upon checkout, leading to frustration and distrust. This issue undermines the app's credibility and can deter future purchases.
Order Tracking Issues
Customers report a lack of order confirmation and tracking information, causing anxiety about their purchases. This gap in communication can lead to negative perceptions of reliability and customer service.
Size and Stock Notifications
The app fails to notify users about the availability of their preferred sizes, leading to irrelevant notifications. This inefficiency reduces user satisfaction and the perceived usefulness of the app.
App Functionality Problems
Users experience frequent app crashes and navigation issues, such as losing their place in product lists. These technical problems hinder the shopping experience and can lead to app abandonment.
Currency and Region Limitations
The app does not support currency changes or regional shopping preferences, limiting its usability for international users. This oversight can alienate potential customers from different regions.
Account Management Frustrations
Users face difficulties with account management, such as resetting passwords and deleting accounts. These issues create barriers to app usage and can lead to user attrition.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Lyst - they have a much bigger selection than SSENSE and FarFetch. But the only thing I CAN’T stand is that there is no dimensions/sizes listed for several of the items (especially bags). Please update product descriptions!!!
cindy1015!!!
Lyst is an amazing app for anyone who loves to shop smart. It allows me to compare prices across multiple stores, helping me find the best deals on brands I love, like Timberland and Coach. The app’s interface is easy to navigate, and it gives you a wide range of options, whether you're looking for a specific item or just browsing.
purefilly
The app is frustrating because it doesn't allow you to filter by size, which makes shopping tedious. I have to scroll through everything to find my size, which is a deal breaker.
Alex Tatham

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love Lyst - they have a much bigger selection than SSENSE and FarFetch. But the only thing I CAN’T stand is that there is no dimensions/sizes listed for several of the items (especially bags). Please update product descriptions!!!
Candice Wu
App Store
Lyst is an amazing app for anyone who loves to shop smart. It allows me to compare prices across multiple stores, helping me find the best deals on brands I love, like Timberland and Coach. The app’s interface is easy to navigate, and it gives you a wide range of options, whether you're looking for a specific item or just browsing.
Kelly Williams
Google Play
The app is frustrating because it doesn't allow you to filter by size, which makes shopping tedious. I have to scroll through everything to find my size, which is a deal breaker.
Koray Okumus
Google Play

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