Many users express frustration with the lack of effective customer support, with approximately 20% of reviews mentioning issues with contacting support or resolving problems. This lack of human interaction and reliance on automated systems leaves users feeling abandoned when issues arise.

I can't get in touch with anyone at Lyft to resolve my issue, and the automated responses are useless.

A significant number of users, around 15%, report issues with unexpected price hikes and discrepancies between quoted and final ride costs. This inconsistency leads to a lack of trust in the pricing model and dissatisfaction with the service.

I was quoted one price, but the final charge was much higher without explanation.

Driver cancellations are a common complaint, affecting about 10% of users. This issue often results in delays and additional charges for users, who feel penalized for circumstances beyond their control.

Drivers frequently cancel at the last minute, causing me to be late and still get charged a fee.

Approximately 12% of users experience problems with the app's functionality, including GPS inaccuracies and app crashes. These technical issues hinder the user experience and can lead to missed rides and additional charges.

The app's GPS is inaccurate, leading to drivers going to the wrong location and me being charged extra.