Lumus: Tarot & Psychic Reading

User Experience Report

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Lumus: Tarot & Psychic Reading

Top Insights This Week

Week of July 19th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Lumus: Tarot & Psychic Reading's key feedback

1

Fraudulent Charges

Some users feel deceived by the app's payment system, reporting that they were charged without receiving the promised services. Approximately 5% of users have expressed concerns about unauthorized deductions and lack of access to psychics after payment.

I added money to talk to a psychic, but couldn't text them and my money was deducted without any service.

2

Psychic Availability

Users have expressed frustration over the limited availability of certain psychics, which affects their ability to have full sessions. Around 10% of users have mentioned difficulties in connecting with their preferred psychics due to wait times or unavailability.

I wanted to talk to an astrologer, but she wasn't available, making the app frustrating to use.

3

Free Chat Limitations

The free chat feature is perceived as too brief, leading users to feel pressured into making additional purchases to continue their sessions. Approximately 8% of users have noted that the initial free chat is too short to be meaningful.

The free chat lasted only a few minutes, prompting me to recharge to continue the session.

4

Customer Support Issues

Some users have reported dissatisfaction with the customer support, citing unresponsiveness and lack of assistance in resolving issues. About 4% of users have highlighted the need for improved support to address their concerns effectively.

The support team is unhelpful, and I couldn't get assistance when I faced issues with the app.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

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#3 Straggler

Competitors Analysis
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#1 Users Choice
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#3 Straggler

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Nuggets

Major Highlights of the Week

Fraudulent Charges
Users experience unauthorized deductions from their accounts after attempting to connect with psychics, leading to financial loss without receiving the promised service. This issue raises concerns about the app's billing transparency and user trust.
I added money to talk to a psychic, but couldn't connect and all my money was deducted; it's a fraud.
Psychic Availability
Users face difficulties reconnecting with specific psychics due to their unavailability, which disrupts the continuity of their consultations. This limitation affects user satisfaction and the perceived reliability of the service.
I want to talk to the same astrologer again, but she's not available, making the app frustrating.
Free Chat Limitations
The initial free chat offered by the app is perceived as too brief, prompting users to recharge their accounts to continue the session. This approach may lead to dissatisfaction if users feel pressured to spend money for meaningful interactions.
The free chat lasted only a few minutes, so I had to recharge to continue the session.
Assistant Chat Issues
While the assistant chat feature is intended to be helpful, users find it insufficient compared to full psychic consultations. This gap in service quality can lead to negative perceptions of the app's support capabilities.
The assistant chat is available, but it's not as helpful as a full chat with a psychic.
App Navigation Challenges
Some users report difficulties in connecting with the app, which can hinder their ability to access services and diminish the overall user experience. This issue highlights the need for improved app stability and user interface design.
I had a hard time connecting with the app, which affected my experience with the psychic.
Generic Responses
There are concerns that the responses from psychics resemble generic or automated replies, which undermines the authenticity and value of the readings. This perception can damage the app's credibility and user trust.
The answers I received seemed like generic responses, similar to what you'd get from a chatbot.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Fraudulent Charges
Users experience unauthorized deductions from their accounts after attempting to connect with psychics, leading to financial loss without receiving the promised service. This issue raises concerns about the app's billing transparency and user trust.
Psychic Availability
Users face difficulties reconnecting with specific psychics due to their unavailability, which disrupts the continuity of their consultations. This limitation affects user satisfaction and the perceived reliability of the service.
Free Chat Limitations
The initial free chat offered by the app is perceived as too brief, prompting users to recharge their accounts to continue the session. This approach may lead to dissatisfaction if users feel pressured to spend money for meaningful interactions.
Assistant Chat Issues
While the assistant chat feature is intended to be helpful, users find it insufficient compared to full psychic consultations. This gap in service quality can lead to negative perceptions of the app's support capabilities.
App Navigation Challenges
Some users report difficulties in connecting with the app, which can hinder their ability to access services and diminish the overall user experience. This issue highlights the need for improved app stability and user interface design.
Generic Responses
There are concerns that the responses from psychics resemble generic or automated replies, which undermines the authenticity and value of the readings. This perception can damage the app's credibility and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

I had an amazing experience with Shivanshu on the Lumus app! His knowledge of Vedic astrology is truly extraordinary and exceptional, and his psychic insights were incredibly accurate. He not only provided clear guidance about my current relationships and career, but also gave me practical advice that I could apply right away.
Sachinchrist
Week of July 19th, 2025
I was having a great conversation with an astrologer and would love to reconnect with her when she's available. While the assistant chat feature is helpful, I hope the support team can improve availability for full chats in the future!
HiteshGargg
Week of July 19th, 2025
I came across this app through an ad on TikTok and decided to give it a try. As promised, I got a free chat, which initially lasted just a few minutes. Intrigued, I recharged my wallet to continue, and I'm so glad I did! I had the pleasure of connecting with a psychic named Amahle, and the experience was absolutely amazing.
Hdhewjsjwj
Week of July 19th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I had an amazing experience with Shivanshu on the Lumus app! His knowledge of Vedic astrology is truly extraordinary and exceptional, and his psychic insights were incredibly accurate. He not only provided clear guidance about my current relationships and career, but also gave me practical advice that I could apply right away.
Candice Wu
App Store
I was having a great conversation with an astrologer and would love to reconnect with her when she's available. While the assistant chat feature is helpful, I hope the support team can improve availability for full chats in the future!
Kelly Williams
Google Play
I came across this app through an ad on TikTok and decided to give it a try. As promised, I got a free chat, which initially lasted just a few minutes. Intrigued, I recharged my wallet to continue, and I'm so glad I did! I had the pleasure of connecting with a psychic named Amahle, and the experience was absolutely amazing.
Koray Okumus
Google Play

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