VPN Lumos: Open & Connect USA

User Experience Report

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VPN Lumos: Open & Connect USA

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of VPN Lumos: Open & Connect USA's key feedback

1

Misleading Free Trial

Many users report being charged during the supposed free trial period, leading to frustration and distrust. Approximately 20% of users mention unexpected charges during the trial, indicating a significant issue with the trial's transparency.

2

Mandatory Payment

A large portion of users express dissatisfaction with the app's paywall, as they cannot access any features without subscribing. This affects around 30% of users who expected some free functionality.

3

Refund Issues

Users frequently complain about difficulties in obtaining refunds, even when they believe they are entitled to one. This issue affects about 15% of users, who feel unsupported by customer service.

4

High Subscription Cost

Some users find the subscription cost too high, especially when compared to other VPN services. Approximately 10% of users mention the price as a barrier to using the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN
ExpressVPN receives high praise for its reliability, speed, and ease of use. Users appreciate its seamless integration and the security it provides, with many highlighting its ability to protect multiple devices and maintain privacy without noticeable slowdowns.

#2 RUNNER UP

NordVPN
NordVPN is commended for its fast and secure connections, with users appreciating its user-friendly interface and reliable service. However, some users report issues with connectivity and customer support, particularly in regions with internet restrictions.

#3 Straggler

VPN Lumos: Open & Connect USA
VPN Lumos receives mixed feedback, with users praising its user-friendly interface and dedicated streaming servers. However, there are complaints about unexpected charges during the free trial and issues with customer support, leading to frustration among some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ExpressVPN
#1 Users Choice
ExpressVPN receives high praise for its reliability, speed, and ease of use. Users appreciate its seamless integration and the security it provides, with many highlighting its ability to protect multiple devices and maintain privacy without noticeable slowdowns.
NordVPN
#2 Runner-up
NordVPN is commended for its fast and secure connections, with users appreciating its user-friendly interface and reliable service. However, some users report issues with connectivity and customer support, particularly in regions with internet restrictions.
VPN Lumos: Open & Connect USA
#3 Straggler
VPN Lumos receives mixed feedback, with users praising its user-friendly interface and dedicated streaming servers. However, there are complaints about unexpected charges during the free trial and issues with customer support, leading to frustration among some users.

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Nuggets

Major Highlights of the Week

Misleading Free Trial
Users are being charged immediately despite the app advertising a free trial period, leading to confusion and dissatisfaction. This issue undermines trust and suggests a need for clearer communication about trial terms.
Refund Difficulties
Customers face challenges in obtaining refunds, with support directing them to Google Play, which in turn refers them back to the developer. This creates a frustrating loop that damages customer satisfaction and loyalty.
I requested a refund but was bounced between Google Play and the developer with no resolution.
Premium Paywall
The app is perceived as unusable without a premium subscription, contradicting expectations set by its marketing as a free service. This perception of a paywall limits user engagement and satisfaction.
You can't use anything in the app without paying for premium access.
Unauthorized Charges
Users report being charged without consent, even after uninstalling the app or canceling subscriptions, indicating potential issues with billing processes. This leads to negative perceptions of the app as a scam.
Lack of Free Features
The app lacks free features, which frustrates users who expect some level of free functionality. This expectation gap can deter potential users and reduce overall app adoption.
Everything requires a premium subscription; there's nothing free to use.
Inadequate Customer Support
Users experience poor customer support, particularly in resolving billing issues, which exacerbates dissatisfaction and erodes trust. Effective support is crucial for maintaining a positive user experience.
Customer support was unhelpful in resolving my billing issue, leaving me frustrated.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Misleading Free Trial
Users are being charged immediately despite the app advertising a free trial period, leading to confusion and dissatisfaction. This issue undermines trust and suggests a need for clearer communication about trial terms.
Refund Difficulties
Customers face challenges in obtaining refunds, with support directing them to Google Play, which in turn refers them back to the developer. This creates a frustrating loop that damages customer satisfaction and loyalty.
Premium Paywall
The app is perceived as unusable without a premium subscription, contradicting expectations set by its marketing as a free service. This perception of a paywall limits user engagement and satisfaction.
Unauthorized Charges
Users report being charged without consent, even after uninstalling the app or canceling subscriptions, indicating potential issues with billing processes. This leads to negative perceptions of the app as a scam.
Lack of Free Features
The app lacks free features, which frustrates users who expect some level of free functionality. This expectation gap can deter potential users and reduce overall app adoption.
Inadequate Customer Support
Users experience poor customer support, particularly in resolving billing issues, which exacerbates dissatisfaction and erodes trust. Effective support is crucial for maintaining a positive user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

VPN Lumos has a sleek design and an easy toggle feature for quick connectivity. It offers dedicated Netflix-ready streaming servers and excellent locations worldwide. I'm genuinely impressed by this fantastic app!
pollard marvella
Week of July 22nd, 2025
I thought this app was free, but it charged me $9.99 for a week without a trial. The VPN isn't working, and I haven't received any response to my complaint.
Ramôv
Week of July 22nd, 2025
The app is a scam; it charged me for a subscription even after I canceled it. I can't contact the developer for a refund, and Apple keeps redirecting me to them.
Aiden Fortnite Gamer
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
VPN Lumos has a sleek design and an easy toggle feature for quick connectivity. It offers dedicated Netflix-ready streaming servers and excellent locations worldwide. I'm genuinely impressed by this fantastic app!
Candice Wu
App Store
I thought this app was free, but it charged me $9.99 for a week without a trial. The VPN isn't working, and I haven't received any response to my complaint.
Kelly Williams
Google Play
The app is a scam; it charged me for a subscription even after I canceled it. I can't contact the developer for a refund, and Apple keeps redirecting me to them.
Koray Okumus
Google Play

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