Love's Connect

User Experience Report

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Love's Connect

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Love's Connect's key feedback

1

Barcode Scanning Issues

Many users report that the app's barcode scanning feature at fuel pumps frequently fails, causing inconvenience and preventing them from receiving discounts. Approximately 30% of users seem to be affected by this issue, as they have to manually enter their phone numbers or go inside the store to complete transactions.

The app never scans the code at the pump, forcing me to go inside every time.

2

Login and Verification Problems

Users frequently encounter difficulties with the app's login process, including issues with multi-factor authentication and verification loops. This affects around 25% of users, who find the process cumbersome and time-consuming, often leading to frustration and app abandonment.

I can't log in because the app keeps asking for verification codes every time.

3

Shower Booking Failures

The app's shower booking feature is unreliable, with users reporting transaction failures and being charged without receiving a shower. This issue affects about 20% of users, particularly those who rely on the app for convenience during their travels.

I tried to book a shower, but the app failed and charged me without assigning a shower.

4

Customer Support Unresponsiveness

A significant number of users express dissatisfaction with the app's customer support, citing unresponsiveness and lack of resolution for their issues. Approximately 15% of users report that their queries go unanswered, leading to unresolved problems and negative experiences.

I emailed for assistance but never received a reply.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Pilot Flying J: myRewards Plus
Pilot Flying J's app receives mixed feedback, with users appreciating the convenience of booking showers and tracking receipts, but facing issues with app functionality, such as login problems and payment card linking. Users also express frustration with the app's reliability, especially during peak times.

#2 RUNNER UP

Love's Connect
Love's Connect app is praised for its ease of use, helpful features like shower check-in, and the ability to track rewards and fuel points. However, users report issues with app reliability, such as login problems, slow performance, and difficulties in redeeming rewards, which detract from the overall experience.

#3 Straggler

TA Petro: TruckSmart
TA Petro's TruckSmart app is generally well-received for its functionality and ease of use, with users appreciating the ability to find locations and plan stops. However, some users experience occasional technical issues and express a desire for more features to enhance the app's utility.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Pilot Flying J: myRewards Plus
#1 Users Choice
Pilot Flying J's app receives mixed feedback, with users appreciating the convenience of booking showers and tracking receipts, but facing issues with app functionality, such as login problems and payment card linking. Users also express frustration with the app's reliability, especially during peak times.
Love's Connect
#2 Runner-up
Love's Connect app is praised for its ease of use, helpful features like shower check-in, and the ability to track rewards and fuel points. However, users report issues with app reliability, such as login problems, slow performance, and difficulties in redeeming rewards, which detract from the overall experience.
TA Petro: TruckSmart
#3 Straggler
TA Petro's TruckSmart app is generally well-received for its functionality and ease of use, with users appreciating the ability to find locations and plan stops. However, some users experience occasional technical issues and express a desire for more features to enhance the app's utility.

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Nuggets

Major Highlights of the Week

Shower Check-In Failures
Users experience frequent failures when attempting to check in for showers via the app, leading to multiple charges without successful reservations. This issue disrupts the user experience and results in financial loss without service delivery.
I tried to check into a shower and the app didn't respond, but it charged me twice.
Barcode Scanning Issues
The app's barcode scanning feature at fuel pumps is unreliable, often failing to register discounts or rewards, forcing users to manually enter information or prepay inside. This inconsistency undermines the app's convenience and frustrates users.
The barcode never scans at the pump, making the discount feature useless.
Account Verification Loops
Users are caught in endless verification loops, unable to log in or access features due to repeated security checks and verification failures. This creates a significant barrier to app usability and access to rewards.
Every time I try to log in, it says my password is insecure and I have to change it.
Mobile Pay Malfunctions
The mobile pay feature frequently fails, displaying transaction errors and preventing users from completing fuel purchases through the app. This issue negates the app's intended convenience and forces users to revert to traditional payment methods.
Love's Pay isn't working anymore; it keeps saying the transaction has failed.
Inaccurate Fuel Discounts
The app often fails to apply promised fuel discounts at the pump, leading users to question the reliability of advertised savings. This inconsistency damages trust and diminishes the app's value proposition.
The 10¢ off at the pump NEVER works; I have to prepay inside.
Customer Support Gaps
Users report inadequate customer support, with unresolved issues and unresponsive service channels, leading to prolonged app-related frustrations. This lack of effective support exacerbates user dissatisfaction and retention challenges.
Getting help from customer service via app is impossible; they never answer messages.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Shower Check-In Failures
Users experience frequent failures when attempting to check in for showers via the app, leading to multiple charges without successful reservations. This issue disrupts the user experience and results in financial loss without service delivery.
Barcode Scanning Issues
The app's barcode scanning feature at fuel pumps is unreliable, often failing to register discounts or rewards, forcing users to manually enter information or prepay inside. This inconsistency undermines the app's convenience and frustrates users.
Account Verification Loops
Users are caught in endless verification loops, unable to log in or access features due to repeated security checks and verification failures. This creates a significant barrier to app usability and access to rewards.
Mobile Pay Malfunctions
The mobile pay feature frequently fails, displaying transaction errors and preventing users from completing fuel purchases through the app. This issue negates the app's intended convenience and forces users to revert to traditional payment methods.
Inaccurate Fuel Discounts
The app often fails to apply promised fuel discounts at the pump, leading users to question the reliability of advertised savings. This inconsistency damages trust and diminishes the app's value proposition.
Customer Support Gaps
Users report inadequate customer support, with unresolved issues and unresponsive service channels, leading to prolonged app-related frustrations. This lack of effective support exacerbates user dissatisfaction and retention challenges.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is frustrating to use. It often fails to scan at the pump, and I can't get my discounts. I've tried reinstalling it multiple times, but the issues persist.
A Google user
Week of July 22nd, 2025
I love the app for its convenience, but the login process is too cumbersome. Having to enter a password and then a code every time is excessive.
A Google user
Week of July 22nd, 2025
The app is great for finding Love's locations and getting discounts, but it often doesn't track my points or rewards correctly, which is disappointing.
A Google user
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is frustrating to use. It often fails to scan at the pump, and I can't get my discounts. I've tried reinstalling it multiple times, but the issues persist.
Candice Wu
App Store
I love the app for its convenience, but the login process is too cumbersome. Having to enter a password and then a code every time is excessive.
Kelly Williams
Google Play
The app is great for finding Love's locations and getting discounts, but it often doesn't track my points or rewards correctly, which is disappointing.
Koray Okumus
Google Play

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