Lose It!

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Lose It!

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Lose It!'s key feedback

1

Paywall Frustration

Many users express frustration over previously free features, such as the barcode scanner, being moved behind a paywall. This change has led to dissatisfaction, with approximately 20% of users mentioning this issue in their reviews. Users feel that the app's value has diminished due to these restrictions.

I used to love this app, but now everything is behind a paywall, making it pretty useless.

2

Intrusive Ads

A significant number of users are annoyed by the frequency and intrusiveness of ads, even after purchasing a premium subscription. This issue affects around 15% of users, who find the ads disruptive to their experience and are considering switching to other apps.

I paid for premium to avoid ads, but I still get pop-ups for more subscriptions every day.

3

Feature Removal

Users are disappointed with the removal of useful features like the restaurant and brand filters, which has made the app less convenient to use. Approximately 10% of users have mentioned this issue, expressing a desire for these features to be reinstated.

The removal of restaurant and brand filters has made the app twice as cumbersome to use.

4

Customer Support Issues

There are complaints about the lack of effective customer support, with users unable to resolve issues or get timely responses. This affects about 5% of users, who feel neglected and frustrated by the lack of communication from the support team.

I tried to contact customer support, but it's impossible to get a response or resolve my issue.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Cronometer
Cronometer receives high praise for its comprehensive tracking of macros, vitamins, and nutrients, with users appreciating its extensive food database and barcode scanning feature available for free. Users find it user-friendly and effective for both weight loss and nutritional tracking, often preferring it over other apps due to its detailed insights and lack of intrusive ads.

#2 RUNNER UP

Lose It!
Lose It! is well-received for its user-friendly interface and effectiveness in helping users lose weight, with many appreciating its barcode scanner and extensive food database. However, some users express frustration over the push towards premium features and occasional technical glitches, which can detract from the overall experience.

#3 Straggler

Noom
Noom is praised for its psychological approach to weight loss and personalized coaching, which many users find motivating and effective. However, there are significant complaints about its high cost, billing issues, and customer service, which can overshadow its benefits for some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Cronometer
#1 Users Choice
Cronometer receives high praise for its comprehensive tracking of macros, vitamins, and nutrients, with users appreciating its extensive food database and barcode scanning feature available for free. Users find it user-friendly and effective for both weight loss and nutritional tracking, often preferring it over other apps due to its detailed insights and lack of intrusive ads.
Lose It!
#2 Runner-up
Lose It! is well-received for its user-friendly interface and effectiveness in helping users lose weight, with many appreciating its barcode scanner and extensive food database. However, some users express frustration over the push towards premium features and occasional technical glitches, which can detract from the overall experience.
Noom
#3 Straggler
Noom is praised for its psychological approach to weight loss and personalized coaching, which many users find motivating and effective. However, there are significant complaints about its high cost, billing issues, and customer service, which can overshadow its benefits for some users.

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Nuggets

Major Highlights of the Week

Feature Paywalls
Users are frustrated with essential features like the barcode scanner being moved behind a paywall, which diminishes the app's usability and value. This shift has led to dissatisfaction among long-time users who feel the app is becoming less accessible.
I used to love this app, but now everything is behind a paywall, making it pretty useless.
Intrusive Ads
The app's frequent and intrusive ads, even for premium users, are causing significant annoyance and disrupting the user experience. This has led to users considering alternative apps due to the overwhelming ad presence.
I pay for premium so I don’t have to deal with ads, yet I still get pop-ups to buy more subscriptions every day.
Customer Support Issues
Users are experiencing difficulties with customer support, particularly in resolving subscription and account issues, leading to frustration and distrust. The lack of effective communication channels exacerbates these problems.
I tried everything to cancel my subscription, but there is no option, and customer support hasn't responded.
Feature Removal
The removal of popular features like the restaurant and brand filters has negatively impacted the app's usability, making it more cumbersome for users to log their meals efficiently. This change has led to dissatisfaction among users who relied on these features.
The developers removed the restaurant and brands selection filters, making the app twice as cumbersome to use.
Subscription Transparency
The app's lack of upfront transparency about subscription costs and free trial limitations is leading to user frustration and feelings of being misled. Users are often surprised by the paywall after investing time in setup.
After answering tons of questions, I found out it's just a free trial, which was very deceptive.
Data Privacy Concerns
Users are concerned about the app's data collection practices, particularly regarding the sale of personal data to third parties. This has led to distrust and reluctance to continue using the app.
The new privacy policy admits to selling my data to third parties, which is unacceptable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Feature Paywalls
Users are frustrated with essential features like the barcode scanner being moved behind a paywall, which diminishes the app's usability and value. This shift has led to dissatisfaction among long-time users who feel the app is becoming less accessible.
Intrusive Ads
The app's frequent and intrusive ads, even for premium users, are causing significant annoyance and disrupting the user experience. This has led to users considering alternative apps due to the overwhelming ad presence.
Customer Support Issues
Users are experiencing difficulties with customer support, particularly in resolving subscription and account issues, leading to frustration and distrust. The lack of effective communication channels exacerbates these problems.
Feature Removal
The removal of popular features like the restaurant and brand filters has negatively impacted the app's usability, making it more cumbersome for users to log their meals efficiently. This change has led to dissatisfaction among users who relied on these features.
Subscription Transparency
The app's lack of upfront transparency about subscription costs and free trial limitations is leading to user frustration and feelings of being misled. Users are often surprised by the paywall after investing time in setup.
Data Privacy Concerns
Users are concerned about the app's data collection practices, particularly regarding the sale of personal data to third parties. This has led to distrust and reluctance to continue using the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The personalization and educational aspect of this app is superb. I like that it's straightforward to use and works well. Great value for the price.
Ally cat.
I like this app a lot. Pretty much does almost everything you need it to do. Accurate calorie counts, adding foods, managing recipes, weight tracking, and goals. However, fasting should be added to the dashboard for better tracking, and carb tracking needs to consider sugar alcohols for net carbs.
WhyDidITri
I used to love this app, but now everything is blocked behind a paywall with the exception of actual meals, and even then after inputting one food you’re immediately hit with an ad. It’s become frustrating to navigate, and I don’t want to feel like I have to spend money just to avoid frustration.
amandaisaacks

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The quotes of the week

Hear from some of the most impactful users to drive changes
The personalization and educational aspect of this app is superb. I like that it's straightforward to use and works well. Great value for the price.
Candice Wu
App Store
I like this app a lot. Pretty much does almost everything you need it to do. Accurate calorie counts, adding foods, managing recipes, weight tracking, and goals. However, fasting should be added to the dashboard for better tracking, and carb tracking needs to consider sugar alcohols for net carbs.
Kelly Williams
Google Play
I used to love this app, but now everything is blocked behind a paywall with the exception of actual meals, and even then after inputting one food you’re immediately hit with an ad. It’s become frustrating to navigate, and I don’t want to feel like I have to spend money just to avoid frustration.
Koray Okumus
Google Play

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