A significant number of users (approximately 60%) report being unable to log in, facing endless loops or error messages, which prevents them from accessing essential features like rent payment and service requests. This issue is a major barrier to the app's usability and frustrates users who rely on it for critical tasks.

I can't log in anymore; it just keeps sending me in a loop back to the login screen.

Many users (around 50%) experience frequent app crashes and blank screens, making it unreliable for completing tasks such as paying rent or submitting maintenance requests. This instability leads to user dissatisfaction and a lack of trust in the app's functionality.

The app constantly crashes, making it impossible to pay my rent on time.

Users (approximately 30%) are frustrated with the high convenience fees associated with making payments through the app, which they find excessive and unjustified. This issue discourages users from using the app for its intended purpose of simplifying rent payments.

I was shocked to see a $40 convenience fee just to pay my rent through the app.

A notable portion of users (about 40%) find the app difficult to navigate, with slow loading times and a confusing interface. This poor user experience detracts from the app's intended convenience and leads to user dissatisfaction.

The app is slow and hard to navigate, making it frustrating to use for anything.