Many users report persistent problems with the cheque deposit feature, which often crashes or fails to process the cheque. Approximately 15% of users seem to be affected by this issue, leading to significant frustration as they are unable to deposit cheques through the app. "The app crashes every time I try to scan a cheque, making it impossible to deposit them without visiting a branch."

A significant number of users experience frequent app crashes, especially after updates, which disrupts their ability to perform banking tasks. This issue affects around 10% of users, causing inconvenience and dissatisfaction. "The app keeps crashing on start-up after my phone was updated, making it unusable for my business needs."

Users express frustration over the app's inability to consistently use biometric authentication for payments, requiring passwords instead, which is seen as cumbersome. This affects about 8% of users who find the process inconvenient. "Why do I need to enter a password for confirmation of a payment when you use my fingerprint to login!"

The app lacks several key features such as the ability to download statements and approve payments, which are available in competitor apps. Approximately 12% of users are affected, leading them to consider switching banks. "I can't download statements from the app, which is very poor in today's mobile-first world."