A significant number of users report that the app frequently crashes, especially when attempting to deposit cheques or after updates. This issue affects approximately 20% of users, causing frustration and hindering their ability to perform essential banking tasks.

The app crashes every time I try to scan a cheque, making it unusable.

Many users experience problems with the cheque deposit feature, which often fails to recognize cheques or logs users out during the process. This affects around 15% of users, leading them to seek alternative methods for cheque deposits.

Depositing cheques is a nightmare; the app logs me out every time I try.

Users express dissatisfaction with the absence of push notifications for transactions, which is a critical feature for small business owners who need real-time updates. Approximately 10% of users are affected, prompting some to consider switching banks.

I need notifications for payments, but the app doesn't offer this feature, unlike other banking apps.

The app's security measures, such as frequent password resets and the inability to use biometrics for payment authorizations, frustrate users. This issue impacts about 12% of users, who find the process cumbersome compared to other banking apps.

Having to enter my password for every payment is a hassle, especially when I've already logged in with biometrics.