Linktree: Link in Bio Creator

User Experience Report

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Linktree: Link in Bio Creator

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Linktree: Link in Bio Creator's key feedback

1

Login Issues

Many users report being unable to log in or sign up, often being redirected to the login screen repeatedly. This issue affects approximately 15% of users, causing significant frustration and hindering app usability.

I can't log in on the app, it just keeps going back to sign in.

2

Customization Limitations

Users express dissatisfaction with the limited customization options, especially for premium users who expect more control over design elements. This affects around 10% of users, who find the lack of customization options disappointing.

I have premium but can't customize my buttons unless I use a template.

3

App Glitches and Lag

The app is frequently described as glitchy and laggy, with users experiencing slow performance and crashes. This affects about 12% of users, making the app difficult to use effectively.

The app is bugging out, BAD!

4

Customer Support Issues

Users report poor customer support experiences, with unresolved issues and unhelpful responses. This affects approximately 8% of users, leading to dissatisfaction and a lack of trust in the service.

Terrible customer service, very hard to deal with, unyielding.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Linktree: Link in Bio Creator
Linktree receives mixed feedback. Users appreciate its ease of use, customization options, and the ability to consolidate multiple links, which many find beneficial for business and personal use. However, some users report persistent login issues, app crashes, and poor customer service, leading to frustration and consideration of alternative platforms.

#2 RUNNER UP

Beacons
Beacons is praised for its comprehensive features and ease of use, with many users finding it beneficial for enhancing their online presence. However, the app faces significant criticism for frequent crashes, login issues, and poor customer support, which detracts from its overall usability.

#3 Straggler

Taplink
Taplink is generally well-received for its user-friendly interface and effective link management capabilities. Users appreciate its simplicity and functionality, although some have noted occasional technical issues and a desire for more advanced features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Linktree: Link in Bio Creator
#1 Users Choice
Linktree receives mixed feedback. Users appreciate its ease of use, customization options, and the ability to consolidate multiple links, which many find beneficial for business and personal use. However, some users report persistent login issues, app crashes, and poor customer service, leading to frustration and consideration of alternative platforms.
Beacons
#2 Runner-up
Beacons is praised for its comprehensive features and ease of use, with many users finding it beneficial for enhancing their online presence. However, the app faces significant criticism for frequent crashes, login issues, and poor customer support, which detracts from its overall usability.
Taplink
#3 Straggler
Taplink is generally well-received for its user-friendly interface and effective link management capabilities. Users appreciate its simplicity and functionality, although some have noted occasional technical issues and a desire for more advanced features.

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Nuggets

Major Highlights of the Week

Login Loop Issue
Users experience a frustrating loop when attempting to log in, where the app redirects them back to the login screen without successful access. This issue persists despite multiple attempts and is a significant barrier to app usability.
I can't log in on the app, it just keeps going back to sign in.
Popup Overload
Excessive popups hinder user experience by obstructing tasks, making simple actions like adding a link take significantly longer. This disrupts workflow and frustrates users who need to perform quick updates.
VPN Connectivity Problems
The app struggles with VPN network protocols, preventing users from accessing links and causing significant inconvenience for those relying on VPNs for work. This issue forces users to seek third-party solutions, which are often ineffective.
Payment Security Concerns
Linking payment information has led to unauthorized transactions, raising serious security concerns among users. This issue has resulted in financial loss and the need for card replacements, undermining trust in the app's payment features.
Customization Limitations
Despite having a premium account, users face restrictions in customizing design elements like button shapes and font styles, leading to dissatisfaction with the app's aesthetic flexibility. This limitation affects the perceived value of premium features.
I literally have premium but I can't customize my buttons to be rounded unless I use a template.
Support Ineffectiveness
Customer support is perceived as unhelpful and unresponsive, with users reporting unresolved issues despite multiple interactions. This lack of effective support exacerbates user frustration and diminishes confidence in the service.
There customer support did not help with this issue.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Loop Issue
Users experience a frustrating loop when attempting to log in, where the app redirects them back to the login screen without successful access. This issue persists despite multiple attempts and is a significant barrier to app usability.
Popup Overload
Excessive popups hinder user experience by obstructing tasks, making simple actions like adding a link take significantly longer. This disrupts workflow and frustrates users who need to perform quick updates.
VPN Connectivity Problems
The app struggles with VPN network protocols, preventing users from accessing links and causing significant inconvenience for those relying on VPNs for work. This issue forces users to seek third-party solutions, which are often ineffective.
Payment Security Concerns
Linking payment information has led to unauthorized transactions, raising serious security concerns among users. This issue has resulted in financial loss and the need for card replacements, undermining trust in the app's payment features.
Customization Limitations
Despite having a premium account, users face restrictions in customizing design elements like button shapes and font styles, leading to dissatisfaction with the app's aesthetic flexibility. This limitation affects the perceived value of premium features.
Support Ineffectiveness
Customer support is perceived as unhelpful and unresponsive, with users reporting unresolved issues despite multiple interactions. This lack of effective support exacerbates user frustration and diminishes confidence in the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for organizing all my links in one place, but it's frustrating that I can't edit my profile on the app. I have to use the website for any changes, which defeats the purpose of having a mobile app.
A Google user
Week of May 27th, 2025
I love the app's concept, but the recent update has made it extremely laggy and unresponsive. It's become almost impossible to move links around, and the app crashes frequently.
A Google user
Week of May 27th, 2025
Linktree is a fantastic tool for consolidating all my social media links, but the app's login process is a nightmare. It keeps redirecting me to sign up instead of logging in, and customer support hasn't been helpful.
A Google user
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for organizing all my links in one place, but it's frustrating that I can't edit my profile on the app. I have to use the website for any changes, which defeats the purpose of having a mobile app.
Candice Wu
App Store
I love the app's concept, but the recent update has made it extremely laggy and unresponsive. It's become almost impossible to move links around, and the app crashes frequently.
Kelly Williams
Google Play
Linktree is a fantastic tool for consolidating all my social media links, but the app's login process is a nightmare. It keeps redirecting me to sign up instead of logging in, and customer support hasn't been helpful.
Koray Okumus
Google Play

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