Lime

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Lime

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Lime's key feedback

1

App Freezing Issues

A significant number of users experience app freezing, which leads to overcharges as they are unable to end rides promptly. Approximately 15% of users report this issue, causing frustration and additional costs. Example: 'The app froze, and I was charged extra because I couldn't end my ride.'

The app froze, and I was charged extra because I couldn't end my ride.

2

Parking Zone Confusion

Users frequently encounter issues with unclear or incorrect parking zones, leading to fines and additional charges. This affects about 20% of users, who find the parking system inconsistent and frustrating. Example: 'I parked in a designated area but was still fined for incorrect parking.'

I parked in a designated area but was still fined for incorrect parking.

3

Overcharging and Pricing Confusion

Many users are confused by the pricing structure, leading to unexpected charges and dissatisfaction. Around 25% of users report being overcharged or misled by unclear pricing. Example: 'I was charged more than expected because the pricing wasn't clear.'

I was charged more than expected because the pricing wasn't clear.

4

Broken or Unavailable Vehicles

A notable portion of users encounter broken or unavailable vehicles, which disrupts their plans and leads to dissatisfaction. Approximately 10% of users report issues with vehicle availability or functionality. Example: 'I tried multiple bikes, but they were all broken or unavailable.'

I tried multiple bikes, but they were all broken or unavailable.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

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#3 Straggler

Competitors Analysis
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#1 Users Choice
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#3 Straggler

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Nuggets

Major Highlights of the Week

Parking Issues
Users frequently encounter problems with designated parking zones, leading to additional charges and frustration. The app often directs users to distant or incorrect parking areas, causing inconvenience and extra costs.
I was charged extra because the app wouldn't let me park in a designated area, even though I was in the right spot.
App Glitches
The app is prone to freezing and crashing, especially when ending rides, resulting in users being overcharged for time not spent riding. This technical instability undermines user trust and satisfaction.
The app crashed while I was trying to end my ride, and I got charged for extra time.
Overcharging Concerns
There are numerous complaints about unexpected charges, including rounding up minutes and unclear pricing structures. This lack of transparency in billing practices leads to user dissatisfaction and perceptions of unfairness.
I was charged for two minutes when I only used the bike for one minute and a few seconds.
Vehicle Availability
Users report difficulties in finding functional bikes or scooters, with many being broken or unavailable despite being shown on the app. This inconsistency in vehicle availability affects the reliability of the service.
I tried to rent multiple bikes, but they were either broken or not where the app said they would be.
Customer Support Issues
The customer support system is often unresponsive or unhelpful, leaving users without resolutions to their problems. This lack of effective support exacerbates user frustration and diminishes brand loyalty.
I contacted support about a billing issue, but they were unhelpful and didn't resolve my problem.
Subscription Confusion
The subscription model is perceived as misleading, with users feeling tricked into purchasing plans that don't meet their expectations. This confusion over subscription benefits and limitations leads to user dissatisfaction.
I bought a pass thinking it would save me money, but it didn't apply to my ride as expected.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Parking Issues
Users frequently encounter problems with designated parking zones, leading to additional charges and frustration. The app often directs users to distant or incorrect parking areas, causing inconvenience and extra costs.
App Glitches
The app is prone to freezing and crashing, especially when ending rides, resulting in users being overcharged for time not spent riding. This technical instability undermines user trust and satisfaction.
Overcharging Concerns
There are numerous complaints about unexpected charges, including rounding up minutes and unclear pricing structures. This lack of transparency in billing practices leads to user dissatisfaction and perceptions of unfairness.
Vehicle Availability
Users report difficulties in finding functional bikes or scooters, with many being broken or unavailable despite being shown on the app. This inconsistency in vehicle availability affects the reliability of the service.
Customer Support Issues
The customer support system is often unresponsive or unhelpful, leaving users without resolutions to their problems. This lack of effective support exacerbates user frustration and diminishes brand loyalty.
Subscription Confusion
The subscription model is perceived as misleading, with users feeling tricked into purchasing plans that don't meet their expectations. This confusion over subscription benefits and limitations leads to user dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app overcharged me. It was confusing me. I don’t know what’s going on. GPS was inaccurate. I felt like I was overcharged.
Turo4356
Week of July 23rd, 2025
The app works well in terms of basic functions, except while riding a large window opens from the bottom of the screen and covers up the map almost entirely. I could not use this service if I really need to consult the map while riding.
Tokyo John H
Week of July 23rd, 2025
I rode my bike for 26 minutes and saw a 30 minute pass option, so I thought that would reduce my current payment, but ended up giving me unnecessary 30 minutes pass on top of charging for my ride. There was no description whatsoever regarding how it will work, so that customers are inclined to believe it will benefit them.
yooksu
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app overcharged me. It was confusing me. I don’t know what’s going on. GPS was inaccurate. I felt like I was overcharged.
Candice Wu
App Store
The app works well in terms of basic functions, except while riding a large window opens from the bottom of the screen and covers up the map almost entirely. I could not use this service if I really need to consult the map while riding.
Kelly Williams
Google Play
I rode my bike for 26 minutes and saw a 30 minute pass option, so I thought that would reduce my current payment, but ended up giving me unnecessary 30 minutes pass on top of charging for my ride. There was no description whatsoever regarding how it will work, so that customers are inclined to believe it will benefit them.
Koray Okumus
Google Play

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