Lime
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report being overcharged for rides, with unexpected fees and charges that do not match the initial quoted price. Approximately 15% of users seem to be affected by this issue, leading to dissatisfaction and distrust in the pricing transparency. Example: 'I was quoted $9 before my ride but ended up being charged $21.'
2
Users frequently experience app glitches, such as the app crashing, failing to load maps, or not allowing rides to end properly. These issues affect around 10% of users, causing frustration and additional charges due to the inability to end rides promptly. Example: 'The app is glitchy and the help line has done nothing.'
3
A significant number of users face difficulties with parking, as the app often fails to recognize designated parking zones, leading to extra charges and inconvenience. This problem affects about 12% of users, making the service less reliable for those needing quick and efficient transportation. Example: 'Couldn't park it anywhere. Waste of my money.'
4
Users report poor customer support, with difficulties in reaching support teams and resolving issues like refunds or account problems. Approximately 8% of users express dissatisfaction with the support provided, feeling ignored or inadequately assisted. Example: 'Despite contacting customer support several times, I still haven’t received a refund.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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