Letterboxd

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Letterboxd's key feedback

Intrusive Ads

Many users are frustrated with intrusive ads, particularly unskippable video ads that disrupt the app experience. Approximately 20% of users have mentioned this issue, indicating it significantly impacts user satisfaction and app usability.

The app was fine before when the ads were intrusive, but now they have annoying ads that really interrupt the experience.

Missing TV Shows

A significant number of users express disappointment over the absence of TV shows in the app, which limits its utility for those who watch both movies and series. This issue affects around 15% of users who wish to log and review TV content.

I love this app, but I wish it included TV shows so I don't have to use multiple apps.

Technical Glitches

Users frequently report technical issues such as app crashes, slow loading times, and login problems, which hinder their ability to use the app effectively. These issues are mentioned by approximately 10% of users, indicating a need for stability improvements.

The app was great until it crashed and I can't sign back into my account at all.

Poor User Interface

The app's user interface is often described as unintuitive and outdated, making navigation difficult for users. About 8% of users have highlighted this as a barrier to enjoying the app's full potential.

The navigation is annoying AF. I tried very hard to love this app but it doesn't let me.

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Nuggets

Major Highlights of the Week

Intrusive Ads

Unskippable video ads disrupt user experience, making the app feel unusable and frustrating. Users are considering alternatives due to these intrusive ads.

The app now has unskippable video ads that make it unusable, forcing me to consider other options.

TV Shows Missing

The absence of TV shows in the app is a significant gap, as users want to log and rate series alongside movies. This limitation pushes users to rely on other platforms for TV content.

I wish the app included TV shows so I wouldn't need to use multiple apps.

Account Access Issues

Users face persistent problems with account creation and login, often receiving 'human error' messages without resolution. This hinders new user acquisition and retention.

I can't log in despite entering the correct credentials, and the reset email never arrives.

Data Loss

Users report losing reviews and logs due to app crashes or updates, leading to frustration and decreased trust in the app's reliability. This issue undermines the app's core functionality.

The app erased all my data after an update, leaving my profile blank.

Android App Inferiority

The Android version of the app is perceived as inferior to iOS, with missing features and a less intuitive UI. This disparity affects user satisfaction and engagement on Android devices.

The Android app lacks features available on iOS, making it frustrating to use.

Review Drafts Lost

Users experience loss of review drafts when the app crashes or refreshes, leading to wasted effort and dissatisfaction. A more stable draft-saving mechanism is needed.

Every time my screen rotates, my review draft gets erased, which is very frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Intrusive Ads

Unskippable video ads disrupt user experience, making the app feel unusable and frustrating. Users are considering alternatives due to these intrusive ads.

TV Shows Missing

The absence of TV shows in the app is a significant gap, as users want to log and rate series alongside movies. This limitation pushes users to rely on other platforms for TV content.

Account Access Issues

Users face persistent problems with account creation and login, often receiving 'human error' messages without resolution. This hinders new user acquisition and retention.

Data Loss

Users report losing reviews and logs due to app crashes or updates, leading to frustration and decreased trust in the app's reliability. This issue undermines the app's core functionality.

Android App Inferiority

The Android version of the app is perceived as inferior to iOS, with missing features and a less intuitive UI. This disparity affects user satisfaction and engagement on Android devices.

Review Drafts Lost

Users experience loss of review drafts when the app crashes or refreshes, leading to wasted effort and dissatisfaction. A more stable draft-saving mechanism is needed.

Quotes of the week

Hear from some of the most impactful users to drive changes

Letterboxd is awesome; it’s a film-lovers dream that allows us to discover new things and connect with people around the world who share in that love of movies. However, the app does NOT have the bandwidth to support playing video ads and loading all its content, causing crashes and freezing. As a free user, I understand having ads, but your app needs to be able to support those ads.

JustAnotherMovieGuy

Week of July 23rd, 2025

I love this app but can we please get it redone, this app feels like it’s from 2005.

Fletcher101Stobaugh

Week of July 23rd, 2025

I love this app, but I wish you could add a part for series too! Thank you.

Miley last fan

Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love this app but can we please get it redone, this app feels like it’s from 2005.

Kelly Williams

Google Play

I love this app, but I wish you could add a part for series too! Thank you.

Koray Okumus

Google Play

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User Experience Report

Report Date

Letterboxd

Top Insights This Week

Intrusive Ads

Missing TV Shows

Technical Glitches

Poor User Interface

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts