LemFi
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users experience significant delays in money transfers, with some transactions taking days or even weeks to complete. Approximately 30% of users report this issue, which is particularly problematic for urgent transfers. Example: 'I sent money to Pakistan for an emergency, and it's been more than 24 hours with no update.'
2
Users frequently complain about unresponsive and unhelpful customer support, which fails to resolve issues promptly. Around 25% of users express dissatisfaction with the support team, citing repeated generic responses and lack of real solutions. Example: 'Customer support is completely unhelpful, repeating the same line without resolving my issue.'
3
There are numerous reports of fraudulent activities and scams associated with the app, causing users to lose money. Approximately 15% of users mention being victims of scams, often facilitated through the app. Example: 'I was scammed through this app, losing £2000, and they can't guarantee a refund.'
4
Users face difficulties accessing their accounts, with some being locked out without explanation. About 10% of users report issues with logging in or account verification, leading to frustration and inability to use the service. Example: 'I can't log back into my account, and customer service isn't helping.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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