A significant number of users, approximately 40%, report delays in money transfers, with transactions taking days or even weeks instead of the promised minutes. This issue causes stress and financial inconvenience, especially during emergencies.

I sent money to Pakistan due to an emergency, and it's been more than 24 hours now, and the transaction is still in progress.

Around 30% of users express frustration with LemFi's customer support, citing unresponsiveness and generic, unhelpful responses. Many users feel abandoned when issues arise, as they receive no clear timelines or solutions.

Every time I contact customer service, they just send me the same copy-and-paste email, no matter how many times I’ve already provided the information they asked for.

Approximately 25% of users are concerned about scams, with reports of fraudulent activities and unauthorized transactions. Users feel insecure about the app's safety and the potential for their personal information to be misused.

I was a victim of a scam when I was contacted by someone pretending to be from a courier company, and LemFi aren’t helping at all.

About 15% of users face difficulties with account verification, which prevents them from using the app effectively. This issue is compounded by a lack of clear guidance and support from the customer service team.

I have been having problems verifying my account and converting my Naira to dollars, and customer service keeps saying I can't upgrade to tier 2.