Legal & General

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Legal & General's key feedback

Account Consolidation

Some users express a desire for the app to consolidate all their financial products in one place, including share save and partnership shares. Approximately 5% of users mention this need for a more comprehensive financial overview.

I would give 5 stars if I could see all my accounts on the app.

Additional Features

Users are eager for more functionality, such as the ability to view all products they hold with Legal & General. Around 4% of users are looking forward to these enhancements.

It will be really good once you introduce all products I hold in one place.

Comprehensive Information

A few users suggest the app could provide more detailed information about financial thresholds and links, which would aid in financial reviews. This affects about 3% of users.

It might be good to have information regarding share save and partnership shares and the thresholds and links.

Multi-Account Access

Some users wish for the ability to access multiple accounts within the app, which would enhance their user experience. Approximately 3% of users have mentioned this feature request.

Would give 5 stars if you could see all accounts on the app.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Legal & General

Users praise the Legal & General app for its ease of use, clear navigation, and comprehensive functionality, allowing them to manage their pensions effectively. Many appreciate the app's user-friendly interface and the ability to access all necessary information quickly, with some users expressing a desire for even more features.

#2 RUNNER UP

PensionBee

PensionBee is often lauded for its simplicity and transparency, making pension management straightforward for users. Customers appreciate the clear communication and the ease of consolidating pensions into one place, though some wish for more detailed investment options.

#3 Straggler

Nutmeg

Nutmeg receives positive feedback for its intuitive design and the ability to easily track investment performance. Users value the detailed insights and personalized investment advice, although some express concerns about fees and the complexity of certain features.

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Nuggets

Major Highlights of the Week

Account Consolidation

Users desire the ability to view all their financial accounts within the app, not just their workplace pension. This feature would enhance financial oversight and streamline user experience.

I would give 5 stars if I could see all my accounts on the app.

Share Information

There is a demand for detailed information on share save and partnership shares, including thresholds and links. Providing this data would support users in making informed financial decisions.

Expanded Product Range

Users are eager for the app to include all products they hold with Legal & General in one place. This integration would simplify management and enhance user satisfaction.

It will be really good once you introduce all products I hold in one place.

Financial Wellbeing Tools

There is anticipation for more financial wellbeing tools to be added to the app. These tools would assist users in managing their money more effectively.

Please keep adding more functionality; it’s great to have access on the phone.

User Interface Clarity

Users appreciate the app's clear and easy-to-navigate interface, but continuous improvements in visual clarity are essential. Maintaining this clarity will ensure a seamless user experience.

The app is visually good and easy to navigate.

Performance Tracking

Users value the ability to track pension performance and contributions easily. Ensuring this feature remains intuitive and accessible is crucial for user engagement.

The app gives me immediate access to my pension performance and payments into my pension.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Consolidation

Users desire the ability to view all their financial accounts within the app, not just their workplace pension. This feature would enhance financial oversight and streamline user experience.

Share Information

There is a demand for detailed information on share save and partnership shares, including thresholds and links. Providing this data would support users in making informed financial decisions.

Expanded Product Range

Users are eager for the app to include all products they hold with Legal & General in one place. This integration would simplify management and enhance user satisfaction.

Financial Wellbeing Tools

There is anticipation for more financial wellbeing tools to be added to the app. These tools would assist users in managing their money more effectively.

User Interface Clarity

Users appreciate the app's clear and easy-to-navigate interface, but continuous improvements in visual clarity are essential. Maintaining this clarity will ensure a seamless user experience.

Performance Tracking

Users value the ability to track pension performance and contributions easily. Ensuring this feature remains intuitive and accessible is crucial for user engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

So easy to use and log into, like that you can log in via Facial recognition. Will be really good once you introduce all products I hold in one place. It might be good to have information regarding share save and partnership shares and the thresholds and links.

Daleos1

Please keep adding more functionality it’s great to have access on phone.

A.lemon

Simple to use, great functionality and all the info is there ‘at-a-glance’. Use this for my workplace pension and very happy with the performance so far. Considering transferring in one of my other pensions.

craigyn

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Please keep adding more functionality it’s great to have access on phone.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Legal & General

Top Insights This Week

Account Consolidation

Additional Features

Comprehensive Information

Multi-Account Access

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts