A significant number of users report difficulties in accessing their accounts, with issues ranging from blank screens during login to being unable to reset passwords. Approximately 10% of users seem to be affected by these access problems, which can lead to frustration and account abandonment.

I can't log in after creating a new password, and the app keeps sending me in circles.

Many users express dissatisfaction with Kraken's customer support, citing slow response times and reliance on automated systems. This issue affects about 15% of users, who feel unsupported when facing urgent issues, leading to a lack of trust in the platform.

Customer support is extremely slow, and I can't get help with my withdrawal issue.

Users frequently complain about delays in withdrawing funds, with some experiencing holds of up to a week. This affects around 12% of users, causing significant inconvenience and financial stress, especially for those needing quick access to their funds.

I have to wait a week to withdraw my money, which is frustrating and inconvenient.

A notable portion of users are unhappy with Kraken's fees, which they find higher than advertised, especially when using the instant buy/sell feature. Approximately 8% of users feel misled by the fee structure, which impacts their overall satisfaction with the app.

The fees are much higher than expected, and the instant buy/sell feature is overpriced.