Kraken: Buy Bitcoin & Crypto

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Kraken: Buy Bitcoin & Crypto's key feedback

Customer Service Issues

A significant number of users, approximately 20%, report dissatisfaction with Kraken's customer service, citing slow response times and unhelpful AI-driven support. This has led to frustration and a lack of trust in resolving issues promptly.

I've been trying to withdraw $700 for seven days, and customer service is unresponsive.

Withdrawal Delays

Around 15% of users experience delays in withdrawing funds, with some reporting holds of up to a week or more. This issue causes significant inconvenience and financial stress, as users are unable to access their money when needed.

I can't withdraw my funds, and it's been pending for over a week.

High Fees

Approximately 10% of users are frustrated with unexpected high fees during transactions, which are not clearly communicated upfront. This has led to users feeling misled about the cost of using the platform.

I was charged a 4.7% fee instead of the 1% shown before purchase.

App Performance Problems

About 8% of users report issues with the app's performance, including slow loading times and crashes, especially during high market activity. This affects their ability to trade effectively and causes missed opportunities.

The app freezes during market moves, making it impossible to trade.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Coinbase: Buy Bitcoin & Ether

Coinbase receives high praise for its user-friendly interface, quick transactions, and excellent customer service. Users appreciate the ease of buying, selling, and trading, making it a popular choice for both beginners and experienced traders.

#2 RUNNER UP

Kraken: Buy Bitcoin & Crypto

Kraken is appreciated for its security, low fees, and user-friendly interface, with many users praising its customer support and wide selection of cryptocurrencies. However, some users express frustration over account verification issues and occasional app glitches.

#3 Straggler

Binance: Buy Bitcoin Securely

Binance is recognized for its low trading fees and extensive range of cryptocurrencies, but users report issues with account verification and customer support. Some users express concerns about market manipulation and high withdrawal fees.

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Nuggets

Major Highlights of the Week

Customer Service Delays

Users experience significant delays in receiving responses from customer support, often waiting days or even weeks for assistance. This lack of timely support is causing frustration and leading to a loss of trust in the platform.

I've been trying to withdraw $700 for seven days, and customer service takes days to respond.

Promotion Confusion

There is confusion and dissatisfaction regarding promotional offers, with users feeling misled about eligibility and terms. This lack of clarity is leading to negative experiences and missed opportunities for new users.

I was disqualified from the Spin & Win promotion due to unclear rules about account usage.

Withdrawal Issues

Users face difficulties withdrawing funds, with reports of transactions being held or delayed without clear explanations. This is causing significant frustration and concerns about the platform's reliability.

I can't withdraw my funds, and the app says 'failed withdrawal' without any clear reason.

High Fees Surprise

Unexpectedly high fees are being charged during transactions, with discrepancies between quoted and actual fees. This lack of transparency is leading to dissatisfaction and perceptions of unfair practices.

I was shown a 1% fee, but after purchase, I was charged 4.7% plus additional spread costs.

App Performance Issues

The app frequently experiences performance issues, such as freezing and lagging, especially during high market activity. This is hindering users' ability to trade effectively and causing financial losses.

The app freezes during market crashes, making it impossible to buy or sell.

Account Access Problems

Users report being locked out of their accounts without clear reasons or resolutions, leading to significant inconvenience and financial risk. This is eroding user confidence in the platform's security and reliability.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Customer Service Delays

Promotion Confusion

Withdrawal Issues

High Fees Surprise

App Performance Issues

Account Access Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

Terrible customer service. I've been trying to withdraw $700 for the past seven days, and the money still hasn't landed in my bank account. I email them, and it takes days to respond. I can't get anyone on the phone. All I want is some help with the withdrawal process.

Donta Thomas

I joined Kraken through a referral and made my first trade without knowing about the Spin & Win promotion. A week later, I tried it out, but it said I was disqualified for having more than one account, which I don’t. The app itself works fine, but the promotion and support experience were disappointing.

Kraken review CO

Charts are really weird and hard to read. You have to switch back-and-forth from Kraken to Kraken pro.

Nickname612😛

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

Charts are really weird and hard to read. You have to switch back-and-forth from Kraken to Kraken pro.

Koray Okumus

Google Play

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User Experience Report

Report Date

Kraken: Buy Bitcoin & Crypto

Top Insights This Week

Customer Service Issues

Withdrawal Delays

High Fees

App Performance Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Send surveys and analyze them with AI

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Benchmark your company's feedback against your competitors

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