Komoot

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Komoot's key feedback

Battery Drain Issues

A significant number of users, approximately 15%, report that the app is excessively power-hungry, draining their phone's battery quickly during use, especially on long rides or hikes. This issue makes it challenging to rely on the app for extended outdoor activities without a backup power source.

The app drains my battery so fast that I can't use it for long rides without a power bank.

Navigation and Routing Problems

Around 20% of users experience issues with the app's navigation, such as being directed onto unsafe or incorrect paths, or the app failing to reroute effectively when off course. This can lead to dangerous situations or frustration during outdoor activities.

The app led me onto a busy highway, which was unsafe for cycling.

User Interface Confusion

Approximately 10% of users find the app's interface confusing and unintuitive, making it difficult to plan routes or access desired features. This complexity can deter users from fully utilizing the app's capabilities.

I find the app's interface too convoluted, making it hard to plan my routes efficiently.

Subscription and Pricing Concerns

About 12% of users express dissatisfaction with the app's pricing model, particularly the push towards premium subscriptions and the perceived reduction in free features. This has led to frustration among users who prefer one-time purchases over recurring fees.

I was disappointed to find that many features are now locked behind a subscription, which wasn't the case before.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Komoot

Komoot receives high praise for its route planning and navigation features, with users appreciating its ease of use and accuracy. However, some users report issues with bugs, crashes, and the app's pricing model, which can be frustrating.

#2 RUNNER UP

AllTrails

AllTrails is highly regarded for its comprehensive trail information and user-friendly interface, making it a favorite among hikers. Despite this, some users express dissatisfaction with recent pricing changes and privacy concerns.

#3 Straggler

Strava

Strava is popular for its social features and tracking capabilities, with many users enjoying the community aspect. However, there are complaints about glitches, aggressive monetization, and the removal of basic features from the free version.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Subscription Frustration

Users are frustrated with the push towards subscription models, preferring one-time purchases for features like offline maps. This shift is seen as a downgrade from previous offerings, leading to dissatisfaction among long-time users.

I paid for offline maps, but now they want a monthly fee for premium features.

Battery Drain Issues

The app is reported to consume excessive battery power, making it impractical for long rides or hikes without a power bank. This high power consumption is a significant drawback for users relying on the app for extended outdoor activities.

Komoot drains my battery from 100% to 20% in just two hours.

Navigation Errors

Users experience navigation issues, such as being directed onto dangerous or incorrect paths, which can lead to unsafe situations. The app's routing sometimes fails to provide reliable or safe directions, especially in unfamiliar areas.

Komoot sent me onto a highway with no shoulder, which was terrifying.

UI Complexity

The user interface is criticized for being overly complex and unintuitive, making it difficult to plan routes or access features efficiently. This complexity leads to user frustration and a steep learning curve for new users.

Planning a route is a pain due to the convoluted UI.

Social Media Overload

The app's push towards social media features, such as sharing and community interactions, is seen as intrusive and unnecessary. Users prefer a focus on navigation and route planning rather than social engagement.

Inconsistent Support

There is a lack of responsive customer support, with users reporting unaddressed issues and unanswered queries. This lack of support leads to frustration and a perception of poor customer service.

I contacted support about a routing issue and never received a response.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Frustration

Battery Drain Issues

Navigation Errors

UI Complexity

Social Media Overload

Inconsistent Support

There is a lack of responsive customer support, with users reporting unaddressed issues and unanswered queries. This lack of support leads to frustration and a perception of poor customer service.

Quotes of the week

Hear from some of the most impactful users to drive changes

Komoot is a fantastic app for planning cycling and hiking routes. The user-friendly interface and offline map access make it reliable even in remote areas. However, I wish there was a dark mode to save battery during long adventures.

A Google user

I love Komoot for its seamless integration with my Garmin, making route planning and navigation a breeze. However, the app's battery consumption is quite high, which is a concern for long rides.

A Google user

Komoot's route planning is excellent, but the app often sends me on unnecessary detours or closed paths. A heatmap feature would be a great addition to improve route accuracy.

A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love Komoot for its seamless integration with my Garmin, making route planning and navigation a breeze. However, the app's battery consumption is quite high, which is a concern for long rides.

Kelly Williams

Google Play

Komoot's route planning is excellent, but the app often sends me on unnecessary detours or closed paths. A heatmap feature would be a great addition to improve route accuracy.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Komoot

Top Insights This Week

Battery Drain Issues

Navigation and Routing Problems

User Interface Confusion

Subscription and Pricing Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts