Many users report that Apple Pay functionality is broken after recent updates, affecting approximately 15% of users. This issue prevents them from completing transactions smoothly, leading to frustration and potential loss of business for Klarna.

Since the last update, Apple Pay is not working, and the loading icon just spins endlessly.

Users frequently experience discrepancies in refunds and payments, with about 10% reporting issues where refunds are not processed correctly or payments are taken without authorization. This leads to distrust and dissatisfaction with Klarna's financial services.

Klarna took money from my account, but the transaction is nowhere to be found, and Airbnb never received the money.

The forced migration from Stocard to Klarna has been problematic for approximately 20% of users, who report losing access to their loyalty cards and experiencing a slower, less efficient app. This has led to significant user frustration and a negative perception of Klarna.

I was forced to switch from Stocard to Klarna, and now more than half of my cards are missing.

Around 12% of users express dissatisfaction with Klarna's customer service, citing unhelpful responses, long wait times, and unresolved issues. This lack of support discourages continued use of the app and damages Klarna's reputation.

I've reached out to several live agents, but I continue to feel unsupported, with conflicting information and no resolution.