A significant number of users, approximately 70%, report frustration with the app's login process. Despite selecting 'remember this device for 30 days', users are repeatedly asked to re-enter their phone number, receive a verification code, and confirm their identity, making the process cumbersome and time-consuming.

Every time I open the app, I have to go through a lengthy login process, even though I selected 'remember this device'.

Around 20% of users experience problems with uploading attachments, as the app frequently crashes when attempting to send documents or images. This issue hinders effective communication with healthcare providers, especially when visual information is crucial.

The app crashes every time I try to upload a photo, making it impossible to send necessary documents to my doctor.

Approximately 15% of users face difficulties with video calls, as the app often redirects them to a browser that does not support video functionality, leading to a frustrating loop and failed appointments.

I tried to join a video visit, but the app kept redirecting me to a browser that doesn't support video calls.

About 10% of users report that the app does not send push notifications for new messages, and the interface requires multiple steps to access messages, which is inconvenient and inefficient.

I don't receive notifications for new messages, and it takes too many steps to check them once I'm logged in.