Klara – Patient communication
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 70%, report frustration with the app's cumbersome login process, which requires multiple authentication steps each time they access the app, despite selecting options to remember their device. This issue makes the app less convenient than using a web browser.
2
Around 30% of users experience frequent app crashes, particularly when attempting to upload documents or images, which disrupts their ability to communicate effectively with healthcare providers.
3
Approximately 60% of users are frustrated with the 'remember me for 30 days' feature, which does not function as intended, forcing them to re-enter their information every time they use the app.
4
About 20% of users report difficulties with video calls, as the app often redirects them to a browser that does not support video functionality, leading to a poor user experience.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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