Kickstarter

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Kickstarter's key feedback

Scam Concerns

A significant number of users express concerns about scams and fraudulent projects on Kickstarter, with approximately 40% of reviews mentioning issues with non-delivery of backed projects and lack of accountability from Kickstarter. Users feel unprotected and frustrated by the platform's inability to address these scams effectively.

I backed a project that took my money and disappeared, and Kickstarter did nothing to help.

App Usability Issues

Many users find the Kickstarter app difficult to navigate, with about 20% of reviews highlighting issues such as login problems, poor navigation, and frequent crashes. These usability issues hinder the user experience and make it challenging to manage backed projects effectively.

The app is frustratingly hard to navigate, and I can't even log in properly.

Lack of Customer Support

Approximately 15% of users report dissatisfaction with Kickstarter's customer support, citing unresponsiveness and lack of assistance in resolving issues with projects or the app itself. This lack of support leaves users feeling abandoned and unsupported.

Kickstarter's customer service is a joke; they don't respond to any of my queries.

Notification Problems

Around 10% of users experience issues with notifications, either not receiving updates for projects they backed or receiving too many irrelevant notifications. This inconsistency in notifications affects users' ability to stay informed about their backed projects.

The app never notifies me of anything, even though I have notifications turned on.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Patreon

Patreon is praised for its ability to connect creators with their audience, offering a platform for exclusive content and community engagement. Users appreciate the ease of use and the opportunity to support creators directly, although some express frustration with app functionality and content discovery.

#2 RUNNER UP

Kickstarter

Kickstarter receives mixed feedback, with users appreciating the platform's ability to support creative projects and its user-friendly interface. However, concerns about project scams and lack of consumer protection are frequently mentioned, highlighting the need for improved security measures.

#3 Straggler

GoFundMe

GoFundMe is valued for its role in providing financial support during emergencies, with users expressing gratitude for the platform's impact. However, some users report issues with app functionality, customer support, and delays in fund transfers, indicating areas for improvement.

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Nuggets

Major Highlights of the Week

Scam Concerns

Users are frustrated with the prevalence of scams on Kickstarter, feeling that the platform does not adequately protect backers or hold creators accountable for undelivered projects. This lack of intervention leads to a loss of trust in the platform.

I backed a project that took in $35,000 and then disappeared, with Kickstarter refusing to do anything about it.

Account Issues

Many users experience difficulties with account creation and login, often encountering endless loops or error messages that prevent them from accessing the app. This results in a poor user experience and discourages potential backers.

I can't even set up an account; it just keeps looping back to the original page.

Payment Problems

The app frequently fails to process payments or update payment methods, causing users to miss out on backing opportunities. This technical issue is a significant barrier to user engagement and satisfaction.

I tried to update card info but the app couldn't find a way, causing me to miss a limited offer.

Notification Failures

Users report that the app fails to send notifications for project updates, leading to missed opportunities and a lack of engagement with backed projects. This issue undermines the app's utility for keeping backers informed.

The app rarely gives notifications for projects I've backed, even when settings are correct.

Navigation Challenges

The app's navigation is often described as clunky and unintuitive, making it difficult for users to find and manage their backed projects. This poor user interface detracts from the overall user experience.

The app is frustratingly hard to navigate, and I can't find the parts of the campaign I want to support.

Privacy Concerns

Users are concerned about privacy, reporting that their information is shared despite opting out, leading to spam and a loss of trust in the platform's data handling practices.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Scam Concerns

Account Issues

Payment Problems

Notification Failures

Navigation Challenges

Privacy Concerns

Users are concerned about privacy, reporting that their information is shared despite opting out, leading to spam and a loss of trust in the platform's data handling practices.

Quotes of the week

Hear from some of the most impactful users to drive changes

Too many campaigns disappear without issuing rewards. I won’t use this app again. You’re just throwing your money away to scammers.

33john E.B.

I’ve been a superbacker for years with hundreds of projects supported. This latest update shows the slide in quality I’m coming to expect. It’s nice they finally added a dark mode but in exchange pages are now loaded in a web view and don’t have theming. So it’s a regression really.

infinitely curious

I’ve lost money on projects that were complete scams, and Kickstarter will not help you when that happens… Unless you know the company I would be hesitant to buy something made by some rando.

Locker47

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The quotes of the week

Hear from some of the most impactful users to drive changes

Too many campaigns disappear without issuing rewards. I won’t use this app again. You’re just throwing your money away to scammers.

Candice Wu

App Store

Kelly Williams

Google Play

I’ve lost money on projects that were complete scams, and Kickstarter will not help you when that happens… Unless you know the company I would be hesitant to buy something made by some rando.

Koray Okumus

Google Play

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User Experience Report

Report Date

Kickstarter

Top Insights This Week

Scam Concerns

App Usability Issues

Lack of Customer Support

Notification Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts