Kick - Live Streaming

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Kick - Live Streaming's key feedback

Frequent Crashes

A significant number of users, approximately 40%, report that the app frequently crashes, making it difficult to watch streams without interruption. This issue is particularly prevalent on Android devices, where users experience crashes every few minutes.

The app crashes every 5 minutes, making it impossible to watch my favorite streamer.

Notification Issues

Around 15% of users are frustrated with receiving unwanted notifications, even for streamers they do not follow. This issue persists despite users having notifications turned off, leading to a disruptive experience.

I keep getting notifications for streamers I don't follow, even with notifications turned off.

Chat and Stream Sync

Approximately 20% of users experience issues with chat not loading or being out of sync with the stream. This problem affects the overall interaction and engagement during live streams.

The chat doesn't load properly, and when it does, it's out of sync with the stream.

Login and Account Issues

About 10% of users face difficulties with logging in or creating accounts, often encountering errors or being unable to accept terms and conditions. This prevents them from accessing the app's features fully.

I can't create an account because the accept terms button is greyed out.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

YouTube Live

YouTube Live is praised for its vast content variety and educational value, but users are frustrated with the excessive ads and some technical glitches. Despite these issues, many appreciate its role as a comprehensive platform for learning and entertainment.

#2 RUNNER UP

Kick - Live Streaming

Kick - Live Streaming receives mixed feedback; users appreciate its ad-free experience and potential as a Twitch alternative, but many report significant technical issues, including bugs, crashes, and login problems. The platform's unique features like a favorable subscription split are noted, but the app's performance hinders user satisfaction.

#3 Straggler

Twitch

Twitch is valued for its vibrant community and live streaming capabilities, but users criticize the platform for excessive ads and perceived favoritism towards certain streamers. Technical issues and a cumbersome user interface also detract from the overall experience.

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Nuggets

Major Highlights of the Week

Notification Overload

Users are receiving notifications for streams they do not follow, even with notifications turned off, causing frustration and disruption. This issue undermines user control over their notification preferences and can lead to app disengagement.

I keep getting notifications for streams I don't follow, even with notifications turned off.

Frequent Crashes

The app frequently crashes during use, particularly when interacting with chat or rotating the screen, severely impacting the user experience. This instability makes it difficult for users to enjoy streams and may drive them to alternative platforms.

The app crashes every time I try to type in chat or rotate my screen.

Users face significant challenges in creating accounts or logging in, with errors such as greyed-out buttons and unresponsive signup processes. These barriers to entry can deter new users and frustrate existing ones, hindering user growth.

I can't create an account because the accept terms button is greyed out.

Playback and Streaming Errors

Streams often fail to load or display as offline when they are live, disrupting the viewing experience. This issue affects the core functionality of the app, leading to user dissatisfaction and potential churn.

Streams show as offline even when they are live, making it impossible to watch.

Excessive Data Usage

The app consumes an unusually high amount of data, even at low video resolutions, which can be costly for users. This inefficiency may discourage mobile usage and affect user retention.

The app uses 20GB over 7 hours at 160p, which is excessive.

Inadequate Moderation Tools

The app lacks effective tools for blocking abusive users, leaving some users feeling unsafe and harassed. This gap in moderation capabilities can damage the platform's reputation and user trust.

I am being harassed and cannot block the people doing it, making the app unsafe.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Overload

Frequent Crashes

Playback and Streaming Errors

Excessive Data Usage

The app consumes an unusually high amount of data, even at low video resolutions, which can be costly for users. This inefficiency may discourage mobile usage and affect user retention.

Inadequate Moderation Tools

The app lacks effective tools for blocking abusive users, leaving some users feeling unsafe and harassed. This gap in moderation capabilities can damage the platform's reputation and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps crashing every few minutes, making it nearly impossible to watch streams. I've tried reinstalling, but the issue persists. Please fix this as it's very frustrating.

A Google user

Notifications are broken; I keep getting alerts for streamers I don't follow, and it's really annoying. Please address this issue.

RVCA333

The app is great for streaming without ads, but it needs a playback speed option like on the browser version. This would make it perfect.

Hob9001

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps crashing every few minutes, making it nearly impossible to watch streams. I've tried reinstalling, but the issue persists. Please fix this as it's very frustrating.

Candice Wu

App Store

Notifications are broken; I keep getting alerts for streamers I don't follow, and it's really annoying. Please address this issue.

Kelly Williams

Google Play

The app is great for streaming without ads, but it needs a playback speed option like on the browser version. This would make it perfect.

Koray Okumus

Google Play

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User Experience Report

Report Date

Kick - Live Streaming

Top Insights This Week

Frequent Crashes

Notification Issues

Chat and Stream Sync

Login and Account Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts