Khan Academy

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Khan Academy's key feedback

Glitchy Experience

Several users report persistent glitches, such as incorrect answer recognition and app freezing, affecting approximately 10% of users. These issues disrupt the learning process and lead to frustration.

The app changes my correct answers, making it frustrating to use.

Lack of Language Support

The app does not support all languages, which limits accessibility for non-English speakers, affecting around 5% of users. This restricts the app's usability for a global audience.

I wish the app supported more languages like Chinese.

Progress Tracking Issues

Users experience problems with progress not being saved or disappearing, impacting about 7% of users. This issue causes users to lose track of their learning journey.

My progress in 6th-grade math disappeared overnight.

Unclear Instructions

Some users find the instructions and explanations unclear, affecting approximately 8% of users. This makes it difficult for learners to understand and correct their mistakes.

The app doesn't clearly explain why my answers are wrong.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Khan Academy

Khan Academy receives overwhelmingly positive feedback for its free, high-quality educational content, with users praising its comprehensive coverage of subjects and effective teaching methods. However, some users report technical issues with the app, such as crashes and syncing problems, and express a desire for more features available on the website.

#2 RUNNER UP

Coursera

Coursera is highly praised for its diverse course offerings and quality education, with many users appreciating the opportunity to learn from prestigious institutions. However, some users experience technical difficulties with the app, such as login issues and interface problems, and express frustration with the lack of human customer support.

#3 Straggler

Udemy

Udemy is appreciated for its wide range of courses and the ability to learn at one's own pace, but the app receives criticism for technical issues, such as problems with video playback and course access. Users also express dissatisfaction with customer support and the app's overall reliability.

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Nuggets

Major Highlights of the Week

Simplification Confusion

The app's math exercises sometimes lack clear instructions on whether to simplify answers, leading to confusion and incorrect grading. This issue affects the learning experience by not aligning with standard math practices.

I converted an improper fraction to a mixed number, but the app marked it wrong without clear instructions.

Progress Loss

Users experience frustration when their progress is unexpectedly reset, causing them to lose motivation and trust in the app's reliability. This technical issue disrupts the continuity of learning and requires urgent attention.

I completed 64% of my math course, but the next day all my progress disappeared.

Glitchy Interface

Frequent glitches, such as incorrect number inputs and app freezing, severely hinder the user experience, making it difficult to complete exercises. These technical issues need resolution to maintain user engagement and satisfaction.

The app changes my answer numbers, making them wrong, and sometimes freezes completely.

Language Limitations

The app's lack of support for multiple languages, such as Chinese and Bangla, limits accessibility for non-English speakers. Expanding language options could significantly broaden the app's user base and inclusivity.

I wish the app supported more languages like Chinese for a better learning experience.

Khanmigo Access

The introduction of Khanmigo, a paid feature, has disappointed some users who expected free access to all learning tools. Offering alternative access methods, like earning points, could enhance user satisfaction.

I was excited about Khanmigo, but disappointed it required payment; maybe allow access through energy points?

Offline Content Gaps

While the app allows video downloads for offline use, articles remain inaccessible without an internet connection, limiting the offline learning experience. Ensuring all content is available offline would enhance usability.

I can watch videos offline, but articles aren't available, which limits my study options.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Simplification Confusion

Progress Loss

Glitchy Interface

Language Limitations

Khanmigo Access

Offline Content Gaps

Quotes of the week

Hear from some of the most impactful users to drive changes

Khan Academy is a fantastic resource for learning, but the app has some glitches that make it frustrating to use. Sometimes, when I input an answer, it changes a number, making my answer wrong. This has been an ongoing issue that needs fixing.

Pawg7

Khan Academy is a great app for learning, but I wish the lessons were more customizable. The topics I've learned before don't match up with how they're ordered in the app, so I have to pick and choose lessons that are right for me.

hahahhajhajaja

The app is great for learning, but it lacks some features available on the website. The app is slow to open and requires data even though offline downloads are available, which is frustrating.

A Google user

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

The app is great for learning, but it lacks some features available on the website. The app is slow to open and requires data even though offline downloads are available, which is frustrating.

Koray Okumus

Google Play

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User Experience Report

Report Date

Khan Academy

Top Insights This Week

Glitchy Experience

Lack of Language Support

Progress Tracking Issues

Unclear Instructions

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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