KAYAK: Flights, Hotels & Cars
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report discrepancies between the prices shown in the app and the actual prices on booking sites, leading to frustration and mistrust. Approximately 15% of users seem to be affected by this issue, as they find the advertised prices to be misleading or incorrect.
2
Users have experienced issues with incorrect bookings, such as reservations being made for the wrong dates or locations, causing significant inconvenience. This problem affects around 10% of users, who find that the app's booking system can lead to errors that disrupt their travel plans.
3
There are reports of users encountering scams through third-party vendors on the app, leading to financial loss and a lack of trust in the platform. Approximately 8% of users have expressed concerns about fraudulent activities and scams associated with bookings made through the app.
4
Users have reported poor customer service experiences, including unresponsive support and difficulty resolving issues, which affects their overall satisfaction. About 12% of users have mentioned that the customer service provided by the app is inadequate and unhelpful.
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