Kahoot!

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Kahoot! 's key feedback

Subscription Barriers

Many users express frustration over the app's paywall, which restricts access to features like creating quizzes or using advanced question types. Approximately 20% of users mention this as a significant barrier to enjoying the app fully.

I can't create a quiz without paying for premium, which is frustrating for students like me.

Account Creation Hassles

Users are annoyed by the cumbersome process of creating an account, which can delay participation in quizzes. This issue affects about 15% of users, who find the onboarding process too lengthy and complicated.

I had to go through a 7-step onboarding just to join a quiz, which was frustrating.

Technical Glitches

Several users report technical issues such as connection drops, app crashes, and problems with saving quizzes. These glitches impact around 10% of users, hindering their ability to use the app smoothly.

The app keeps crashing and doesn't save my quizzes, which is very frustrating.

Limited Free Content

Users are disappointed with the limited availability of free content, especially for educational purposes. About 10% of users feel that the app should offer more free features to support learning without financial barriers.

There's barely any free content available, making it hard to use the app for educational purposes without paying.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Kahoot!

Kahoot! is highly praised for its engaging and fun approach to learning, with users appreciating its educational value and interactive features. However, some users report technical issues such as app crashes and limitations in character input.

#2 RUNNER UP

Quizlet

Quizlet is valued for its effectiveness in studying and learning, particularly for language learning and test preparation. Users appreciate its features but express frustration over the paywall for certain functionalities and the app's cluttered interface.

#3 Straggler

Quizizz

Quizizz is appreciated for its interactive and fun learning experience, but users frequently report technical glitches and issues with app performance. The app's monetization strategy and login problems are also points of contention among users.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are frustrated with unexpected charges and unclear subscription terms, leading to dissatisfaction and financial disputes. This issue highlights a need for clearer communication and transparency in subscription management.

I signed up for a trial and then they charged me $72.00 on my credit card without prior notification.

UI and Accessibility

The app's user interface is criticized for being outdated and not accommodating higher-level content, particularly in math, which affects usability for advanced learners. Enhancing the UI to support complex content and improve readability is essential.

The UI is dated and not suitable for anything beyond 11th-grade math, making it hard to read complex notations.

Game Mode Limitations

Users express dissatisfaction with the limited availability of engaging game modes, which affects the overall enjoyment and competitiveness of the app. Expanding and diversifying game modes could enhance user engagement.

The only good mode is classic; other modes are not challenging and need improvement.

Account Creation Barriers

The requirement to create an account before participating in quizzes is seen as a barrier, causing delays and frustration, especially in time-sensitive situations. Streamlining the onboarding process could improve user experience.

The app requires account creation, causing delays that result in missing half the quiz.

Content Accuracy Issues

There are complaints about incorrect answers in quizzes, which undermines the app's educational credibility and user trust. Ensuring content accuracy is crucial for maintaining the app's reputation as a reliable learning tool.

A quiz marked my correct answer as wrong, which was confirmed by external sources.

Connectivity Problems

Frequent connection drops and loading issues disrupt the user experience, making the app unreliable for live quizzes. Addressing these technical issues is vital for maintaining user engagement and satisfaction.

Continuous connection drops make the app unusable, despite having a stable internet connection.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

UI and Accessibility

Game Mode Limitations

Account Creation Barriers

Content Accuracy Issues

Connectivity Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

I love that teachers can assign work to their students so they can compete against each other, but I don’t like the fact that only 40 students can join it without having to pay for more students. I understand the need for paid features, but this part of the app shouldn’t be limited.

Toomanyreviews1

As a student, you can’t quickly and easily join as the app makes you create an account. The kahoot is half over by the time you do all the steps.

a_person2002

I downloaded the app to join a quiz, expected to be able to jump into the game, but had to go through a 7-step onboarding before being able to use the app. My colleagues were waiting for me, so I had to use the web version instead.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

As a student, you can’t quickly and easily join as the app makes you create an account. The kahoot is half over by the time you do all the steps.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Kahoot!

Top Insights This Week

Subscription Barriers

Account Creation Hassles

Technical Glitches

Limited Free Content

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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